Tag Archives: user conference

Support Services at the Esri User Conference: July 11-13, 2017

esriuc2017

Esri Support Services will be at the 2017 Esri User Conference in San Diego (July 10-14), where we will offer GIS technical support help to answer any of your questions. Specialists in all areas of Esri software will be available to assist you. Users attending the … Continue reading

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Support Services at the Esri User Conference: June 28-30, 2016

Esri Support Services will be at the 2016 Esri International User Conference in San Diego (June 27 – July 1), where we will offer the GIS Technical Support help desk area to answer any of your questions. Specialists in all areas of Esri software will be available to assist you.

Users attending the conference can visit our reception desk and set up a meeting with a support analyst (for a specific technology area) to discuss their problems, issues, and questions. Appointments are not required, so feel free to stop by in between sessions or during lunch, but don’t forget to register for the User Conference to gain access to the GIS Technical Support Island, technical sessions, user stories, and demos of the latest Esri products.

Location:

Toward the back of Hall A in the Customer Care pavilion; if you’re facing away from the street, we’re on the eastern-most side of the building!

Hours of Operation:

  • Tuesday, June 28th, 9:00 AM – 6:00 PM
  • Wednesday, June 29th, 9:00 AM – 6:00 PM
  • Thursday, June 30th, 9:00 AM – 1:30 PM

We look forward to seeing you there!


Gregory L. – Online Support Resources

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Support Services at the Esri User Conference: July 21-23, 2015

Esri Support Services is going to be at the 2015 Esri International User Conference in San Diego (July 20 – 24), where we will be offering appointments to answer any of your technical questions. Specialists in all areas of Esri software will be available to assist you. Users attending the conference can set up a time slot for a specific technology area that they would like to discuss, as well as register to attend any of the Technical Support presentations available. Appointments are not required, so feel free to stop by in between sessions or during lunch.

Visit the Support Appointments website to set up an appointment with a specialist, or register to attend one of our sessions.

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Technical Support Doctor’s Office at APUC 2013

Ladies and gentlemen, the doctor is in! At Esri’s 2013 Asia-Pacific User Conference (APUC) in Singapore, users and customers came in with questions – and left with solutions.

The regional user conference, which took place from November 12-14 at the Suntec Singapore International Convention and Exhibition Centre, marked the first time that Support Services provided live technical support at a regional user conference. The Doctor’s Office is a regular service run at the International User Conference in San Diego, and through collaborative efforts between Esri South Asia and Esri, the office made its regional debut in Singapore. Continue reading

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Visit Support Services at the Esri International User Conference

TSisland

The Esri Support Services team is at the 2012 International User Conference in San Diego, and specialists in all areas of the software are available to assist with your questions at the Technical Support Island in the Esri Showcase.  Users attending … Continue reading

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Support Services at the Esri International User Conference

The Esri International User Conference is just around the corner, and Support Services is preparing for another year of presentations and live support!

Tech Support Events
Esri Support Services (ESS) will be giving presentations and demonstrations throughout the User Conference on a variety of topics such as troubleshooting issues in ArcGIS, streamlining the support experience, and developing your staff with Esri training. We’ll have discussions on what’s working and what can be improved in Esri Support to help us best respond to the ever-changing demands in the marketplace and give you options on the best way to resolve technical concerns. For a complete listing of presentations and times, visit Support Appointments – Support Exhibits.

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Visit Support Services at the Esri Federal GIS Conference: February 22-24, 2012

TSisland

The Esri Support Services team will be at the 2012 Federal GIS Conference, and we will be offering appointments for your technical questions. Specialists in all areas of the software will be available to assist with your questions. Users attending the … Continue reading

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A Great Time at the Esri UC!

The San Diego Convention Center was packed, full of people learning about new technologies, updates, upgrades and the future of GIS. Visitors at this year’s Esri International User Conference were definitely finding out how GIS helps us in understanding our world.


Those who stopped by the Technical Support booth were able to speak and troubleshoot directly with analysts, discuss the different Support options available to our users, learn more about the variety of online resources available and even sign up to be one of the first to test out ArcGIS 10.1 Beta.


Those of us staffing the Technical Support booth also had a fantastic time and can’t wait until next year. Until then, we’ll have to relive the week with a photo slideshow.



Photos by: Mike Hogan


For more photos from the 2011 Esri International User Conference, visit Esri on Flickr.



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Get Some Face Time with Esri Support

Come get your support questions answered live and in-person!

As part of the Esri Showcase, Esri Support Services (ESS) analysts will be at the Esri User Conference from 9 a.m. to 6 p.m. on Tuesday and Wednesday, and from 9 a.m. to 1:30 p.m. on Thursday. Support specialists from ESS and technical experts from other Esri departments will meet with you and provide one-on-one support for your specific technical questions at the Technical Support Island.  


Need to get technical with one of our experts? We will have technical experts in desktop, server, geodatabase design, customization, installation, licensing and security issues, and much more. Walk-ins are welcome, or you can schedule an appointment online using your Esri Global Account at http://esri.force.com/eventappointments to best suit your conference schedule.


This new UC Support Appointments website is designed to make scheduling your time at the Technical Support Island easy. We’ve made it effortless to register for events and schedule time to speak with support analysts, all with a click of a button. You’ll receive an e-mail confirmation, along with a calendar invite that you can save to your Microsoft Outlook client.



Additionally, there will be presentations and demonstrations to provide info on troubleshooting, tips and tricks, what’s new, and more. While you’re there, learn about ArcGIS 10.1 Beta program, online resources, premium support, and other support-related initiatives and programs. We’ll have discussions on what’s working and what can be improved in Esri Support to help us best respond to the ever-changing demands in the marketplace and give you options on the best way to resolve technical concerns.


Please come by and visit, even if you don’t have a specific question.  We’d really enjoy the opportunity to meet you and learn how you’re using our software. We’ll also be tweeting throughout the week @EsriSuptInfo, so feel free to tweet us hello.


See you in San Diego!


Pete Hollis
Charlotte Operations Manager  




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Changes and Enhancements Are Coming To Our Esri Support Web Site!

Between now and the Esri User Conference 2011, the Support Services team will deploy a number of enhancements to the Esri Support site that will positively affect search, navigation and the look-and-feel of our Web site. 


In the coming weeks, you’ll first notice the Support banner on Support knowledgebase, downloads, and software pages.  Also, during this time, we had an opportunity to redesign and improve some pages, and enhance content delivery. An example is the GIS Dictionary, which is also coming out this month and will include graphics accompanying terms, the ability to search for a selected term and “identifiers”, such as CARTOGRAPHY & PHYSICS, denoting a specific use for the selected word.



While we will take all necessary steps to test these pages thoroughly before launch, some of these changes may impact your existing bookmarks. Please rest assured that our team is working diligently to ensure that these changes are a seamless experience for you. If you experience difficulty, would like to give us feedback or just have some good ideas for us, don’t hesitate to let us know by leaving a comment.


Keep an eye on this blog for more communication from us as we move ahead on these projects.


Esri Web Development Team



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