Tag Archives: update

Announcement: Errors Encountered in ArcGIS Server and Portal for ArcGIS Web Apps after Certain Browser Updates

02/06/2017 Update: Patches have been released for Portal for ArcGIS version 10.3 and 10.4, which can be found here. We are continuing to work on patches for ArcGIS Server Manager (10.2.x, 10.3, and 10.4) and Portal for ArcGIS (10.2.x). We appreciate your patience as these patches are being developed.

11/23/2016 Update: Patches have been released for ArcGIS Server version 10.3.1 and 10.4.1, which can be found here. We are continuing to work on patches for ArcGIS Server Manager (10.2.x, 10.3, and 10.4) and Portal for ArcGIS (10.2.x, 10.3, and 10.4). We appreciate your patience as these patches are being developed.

11/10/2016 Update: Patches have been released for Portal for ArcGIS versions 10.3.1 and 10.4.1, which can be found here. We are continuing to develop patches for ArcGIS Server Manager (10.2.x, 10.3.x, and 10.4.x) and Portal for ArcGIS at version 10.2.x, 10.3, and 10.4.

The forthcoming updates to the Firefox, Chrome, and Safari browsers cause errors in some web applications for ArcGIS Server and Portal for ArcGIS when users upload content. Continue reading

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Google Chrome 51 Issues when Logging in to Portal for ArcGIS, ArcGIS Online, or Custom Apps

Update, 2 June 2016: Google Chrome 51.0.2704.79 was just released; it fixes the change that caused a blank screen for ArcGIS Online, Portal for ArcGIS, and applications built with the ArcGIS API for JavaScript. If you are affected by this, please click the Customize and control Google Chrome button and navigate to “Help > About Google Chrome” to force an update check and upgrade to this latest patch level.

The previous version was 51.0.2704.63, and the fixed version is 51.0.2704.79.

Update, 27 May 2016: KB 13156 has been published on the Support website to provide additional information about this issue.


Google released an update to Google Chrome (version 51), which was pushed out to the public on Wednesday, May 25th. Unfortunately, this update included a change that impacts anyone using Google Chrome to access ArcGIS Online or Portal for ArcGIS versions 10.3, 10.3.1, 10.4, or 10.4.1.

This change impacts many apps built on the ArcGIS API for Javascript (versions 3.8 – 3.16), several subsets of custom apps built by users, partners, and Esri Professional Services (for example, any app that uses the feature table or an analysis widget), and, most notably, the “home app” in ArcGIS Online and Portal for ArcGIS.

You may be seeing a screen similar to this after logging in: a blank screen with few or no elements.

What you can do:

If you are using Google Chrome to access ArcGIS Online, the above listed Portal for ArcGIS versions, or apps built with the above-listed versions of the ArcGIS API for JavaScript, please turn off auto-update in your Chrome browser now. If Chrome was updated, you will need to temporarily use another browser (such as Internet Explorer or Mozilla Firefox) until patches have been released.

What Esri is doing:

  • The ArcGIS Online team is preparing fixes that will go live this evening.
  • We are still working on a solution for Portal for ArcGIS.
  • Developers using the hosted version of the JavaScript API are unaffected, as it has already been patched.
  • We are working on a solution for JavaScript API developers that use either a custom build of the API or use it locally.

We will provide updates at the top of this blog post regarding Portal for ArcGIS and ArcGIS API for JavaScript as soon as we have more information. A technical article has been released for this issue, KB 13156, which provides some additional detail about this problem.

If you have run into any problems as a result of this bug that impact your workflows, please contact Esri Support Services at 1-888-377-4575.

Gregory L. – Online Support Resources

Posted in Announcements, ArcGIS Desktop, ArcGIS Enterprise, ArcGIS Online, export, SDK | Tagged , , , , , , | 7 Comments

Trimble GPS Analyst Extension for ArcGIS Desktop Update

Trimble has released an update for GPS Analyst v2.40 (TGA240Update003) in response to the Esri reported issue SPRT00000726462: Start Editing on GPS Analyst Toolbar Causes ArcMap to Crash.

The TGA240Update003 is available both when you install GPS Analyst for the first time (it is automatically offered as a separate download), and when you already have it installed and use the option “Check for New Updates Now”.

- Denise K.

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A New Look for the ArcGIS Ideas Site


Recently, you helped ArcGIS Ideas reach a few big milestones Your ideas count passed the 3,000 mark, and the vote count crossed the 50,000 mark! To celebrate your enthusiastic participation, we’re excited to bring you the new, refaced ArcGIS Ideas site.



Our existing Ideas users will see the following key enhancements:


  1. The site has a cleaner look and feel.
  2. Categories now collapse into a group for better navigation.
  3. Recent ideas, Under Consideration ideas and Implemented ideas are shown under different tabs on the home page.
  4. The community’s recent activity is shown on the home page.
  5. The “My Ideas” page provides a better representation of your activity, including the number of ideas submitted by you, as well as the number of the ideas that you’ve submitted/voted on that have moved to “Under Consideration” or “Implemented” status.

  6. We have added Frequently Asked Questions (FAQs) that will help you get answers to common questions while using Ideas.


We thank you for your continued support for ArcGIS Ideas and hope you’ll continue using this site to provide us with valuable input to improve our products and services. We look forward to receiving your comments and feedback on the site. Send this using the “feedback” link that’s on the bottom of all the Ideas pages.



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Search Results Feedback Brings Changes

We’re making some changes to our support site search, based on user comments, to enhance the overall experience on the site.

Effective immediately, you can experience the following update in our search at http://support.esri.com/.

Less omitted results: While searching for commonly-used terms, you may have previously seen a message: “In order to show you the most relevant results, we have omitted some entries…” (see the image below).

We have made this update to the Search Engine Results Page, enabling all results to  be shown for the following repositories:

  • ArcScripts

  • Bugs

  • Data Models

  • Technical Articles

  • Patches and Service Packs

  • Product Documentation

  • Samples and Utilities

  • White Papers

Our belief is that this update will vastly improve the search experience for our users and will also help you find what you’re searching for quicker. We’ll consider removing this filter for all repositories, depending on the future feedback we receive.

Want more changes? Use that feedback button because we are listening. Also, keep an eye on the Esri Support site, because we’ve got plenty of other enhancements coming soon!

- Esri Support Services

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UPDATE: Patch available for ArcGIS 10 Geodatabase issue with synchronizing replicas

esri logo

Customers who plan to use ArcGIS 10 with geodatabase replication need to be aware of an issue that causes synchronization to fail. Full details are available in Knowledge base article 37896.

For updates on status, you can use bug number NIM058231 — Upgrading geodatabases with replicas to version 10 causes synchronization process to fail.

A mandatory software patch is available and should be applied to all ArcGIS 10 clients (ArcGIS Desktop, ArcGIS Engine, ArcGIS Server) and applied to upgrade the Enterprise (ArcSDE) geodatabase before synchronizing or creating replicas in the 10.0 geodatabase. The patch can be downloaded from the following link: http://resources.arcgis.com/content/patches-and-service-packs?fa=viewPatch&PID=66&MetaID=1626.

Mike H., Program Manager
User Advocacy Group, Esri Support Services

Mike H., Program Manager
 Follow me on Twitter: http://twitter.com/mikehogan

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