Tag Archives: Support Services
As always, Esri Support aims to make your time with us as simple and pleasant as possible. We are constantly reviewing the ways we interact with you and making improvements so that you receive the best possible support from our highly qualified team of analysts.
Starting on April 3rd, we are deprecating the firstname.lastname@example.org email address as a method for creating an Esri Support ticket. Instead, we request that all Email and Chat cases be created through the Support website. Continue reading
Esri Support is pleased to introduce the new Esri Support website. The new support.esri.com has been designed with a focus on providing an improved online support experience for all users. In addition to the new product-centered navigation, there are a number of new features to help you find answers to your questions and solutions to your technical issues on the ArcGIS platform.
Are you unable to view the Support tab in My Esri? Can you see the Support tab, but not the buttons for Request Case or Chat with an Analyst? We can help. Continue reading
Esri Support has launched an updated version of the Support Request Form, now known as the Request Case web form. You can access the Request Case web form from the Esri Support website home page by clicking the Support Request … Continue reading
Over this coming holiday weekend, Support Services is migrating to a new customer relationship management application. To support this effort, we will be closing for the day at 3:00 PM PST on Friday, August 29th, and will resume normal business … Continue reading
Ladies and gentlemen, the doctor is in! At Esri’s 2013 Asia-Pacific User Conference (APUC) in Singapore, users and customers came in with questions – and left with solutions.
The regional user conference, which took place from November 12-14 at the Suntec Singapore International Convention and Exhibition Centre, marked the first time that Support Services provided live technical support at a regional user conference. The Doctor’s Office is a regular service run at the International User Conference in San Diego, and through collaborative efforts between Esri South Asia and Esri, the office made its regional debut in Singapore. Continue reading
The Esri Support Services team will be at the 2013 Esri Federal GIS Conference, and we will be offering appointments for your technical questions. Specialists in all areas of the software will be available to assist with your questions. Users attending … Continue reading
The Esri Support Services team is at the 2012 International User Conference in San Diego, and specialists in all areas of the software are available to assist with your questions at the Technical Support Island in the Esri Showcase. Users attending … Continue reading
The Esri International User Conference is just around the corner, and Support Services is preparing for another year of presentations and live support!
Tech Support Events
Esri Support Services (ESS) will be giving presentations and demonstrations throughout the User Conference on a variety of topics such as troubleshooting issues in ArcGIS, streamlining the support experience, and developing your staff with Esri training. We’ll have discussions on what’s working and what can be improved in Esri Support to help us best respond to the ever-changing demands in the marketplace and give you options on the best way to resolve technical concerns. For a complete listing of presentations and times, visit Support Appointments – Support Exhibits.
An interview with Desktop geoprocessing and Python analyst, Stephanie W. Bringing you another member of our support staff, we interviewed Stephanie who is a support analyst from the Charlotte, NC office. We talked with Stephanie about everything from her hobbies, … Continue reading