Tag Archives: Support analyst

Getting to Know Esri Support: Brian C.

In keeping with tradition, we want to introduce you to another member of Esri Support Services, Brian C.  We talked to Brian about what he’s interested in, what hooked him on GIS, and what he likes about being in Support here in sunny Redlands, California. Keep an eye out for Brian at this year’s User Conference!

So Brian, how were you introduced to GIS and what grabbed your attention?

From a very young age, I was always fascinated by maps and would try to pinpoint where we were on family road trips. Later at the University of Akron, I was working towards a Secondary Education degree with a focus on History while enrolled in an Intro to Geography class. The professor talked about fields that utilized a degree in geography and mentioned GIS. I stayed after class and discussed it further with him. At the time, I was completely unaware that GIS existed, or that the University of Akron offered a degree program for it. The real draw for me was that I could learn to create maps similar to those I used growing up in Boy Scouts and on road trips. The following semester, I enrolled in a class about maps and map reading, as well as an Intro to GIS class. Midway through the first part of that semester, I made the decision to change my major, and I’ve never looked back.

What’s your current role at Esri?

I’m a Desktop Support Analyst. I primarily support ArcGIS for Desktop, ArcGIS Online, and raster technologies.

What’s the coolest thing about working for Esri?

Working with our customers. Everytime the phone rings, you get to see a different issue and possibly learn something new. Additionally, it’s really interesting to see how our customers are applying GIS to meet the needs of their organization.

Where are you from originally, and what do you like about living in Redlands? What do you miss about home?

I was born in Topeka, Kansas, but if you ask me where I’m from, I would say the South (Alabama and Georgia) and Northeast Ohio. While I was growing up, my family moved a fair amount, but I spent my most impressionable years in the South and in Ohio. My favorite thing about Redlands is its proximity to the outdoor activities I enjoy. In less than an hour’s drive, I can be deep in the mountains or completely lost in Joshua Tree National Park. The thing I miss the most about home would be the seasons. Being able to watch the leaves change and the snow fall were always my favorite times of the year.

If you could wake up tomorrow anywhere in the world, where would that be and why?

The Himalayas. Ever since I was a child, I have loved the mountains, and I would love to explore the regions that are home to some of the tallest mountains on the planet.

Some day, Brian, some day… thanks for your time!


Julia L. – Desktop Group Lead

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Getting to Know Esri Support: Scott H.

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Bringing you another member of our support staff! Our Marketing team talked to Desktop analyst Scott Harris about his love for his job and the work he does daily in solving problems and finding solutions. Tell me about yourself. What is your background? … Continue reading

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Screenshots for Better Troubleshooting

We often ask for or receive screenshots from users when they call for help. As the old saying goes, “A picture is worth a thousand words.” When that picture is clear and readable, it is worth even more!

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Support Services at the Esri International User Conference: July 8-12, 2013

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The Esri Support Services team will be at the 2013 Esri International User Conference, and we will be offering appointments for your technical questions. Specialists in all areas of the software will be available to assist with your questions. Users … Continue reading

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Getting to Know Esri Support: Amy A.

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 An interview with ArcGIS Desktop analyst, and Parcel Editor / ArcPad specialist, Amy A. In our continuing series, “Getting to Know Esri Support”, we interviewed Amy who is a support analyst for the Redlands, CA office. Office – Redlands, CA Hometown … Continue reading

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Support Services at the Esri International User Conference

The Esri International User Conference is just around the corner, and Support Services is preparing for another year of presentations and live support!

Tech Support Events
Esri Support Services (ESS) will be giving presentations and demonstrations throughout the User Conference on a variety of topics such as troubleshooting issues in ArcGIS, streamlining the support experience, and developing your staff with Esri training. We’ll have discussions on what’s working and what can be improved in Esri Support to help us best respond to the ever-changing demands in the marketplace and give you options on the best way to resolve technical concerns. For a complete listing of presentations and times, visit Support Appointments – Support Exhibits.

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Getting to Know Esri Support: Stephanie W.

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An interview with Desktop geoprocessing and Python analyst, Stephanie W. Bringing you another member of our support staff, we interviewed Stephanie who is a support analyst from the Charlotte, NC office. We talked with Stephanie about everything from her hobbies, … Continue reading

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Getting to Know Esri Support: Gaurav N.

An interview with ArcIMS and ArcGIS Server Analyst, Gaurav N.

To continue our “Getting to Know Esri Support” series, we’ve interviewed a member of the Redlands Server team. Gaurav has traveled far and is now living his dream working for Esri!. Continue reading

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Getting to Know Esri Support: Todd S.

An interview with Desktop Senior Support Technical Lead, Todd S.

 

Before the end of the year, we wanted to introduce you to another member of our team – this time from the Charlotte office! We snapped a picture of him and his Charlie Brown tree as he reflects on his past GIS experiences and how he got to where he is today. Continue reading

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Getting to Know Esri Support: Shan C.

An interview with ArcSDE Enterprise Geodatabase analyst Shan C.

To continue our “Getting to Know Esri Support” series, we’ve recapped our talk with Shan Chen regarding his experiences with GIS. We hope you enjoy this blog and getting to know some of the members of the Esri Support Services team! Continue reading

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