Tag Archives: My Esri

Recover Lost Licenses from My Esri

Nobody likes to talk about it, but sometimes computers can crash.  Yup, the entire thing just fails and nothing at all can be recovered (if you haven’t backed up your data, go do it now!) Or what if your laptop is stolen, or you flipped your kayak and your machine sank to the bottom of Lake Superior?  You just don’t have it anymore and there is absolutely nothing you can do to get it back. When these types of things happen, any Esri licenses that were authorized on the machine may be lost, too.

In the past, an authorized maintenance contact had to call Esri Technical Support to submit a license appeal and recover the lost licenses.  Now, this functionality is built in to My Esri, empowering your organization with self-service functionality and enabling you to get back up and running quickly. Continue reading

Posted in Announcements, ArcGIS Desktop, ArcGIS Enterprise, ArcGIS Pro, export, Support.Esri.com | Tagged , , , , , | 6 Comments

Esri Support Update: Using My Esri and the Request Case form

As always, Esri Support aims to make your time with us as simple and pleasant as possible. We are constantly reviewing the ways we interact with you and making improvements so that you receive the best possible support from our highly qualified team of analysts.

Starting on April 3rd, we are deprecating the support@esri.com email address as a method for creating an Esri Support ticket. Instead, we request that all Email and Chat cases be created through the Support website. Continue reading

Posted in Announcements, export, Support.Esri.com | Tagged , , , , , | 2 Comments

FAQ: Why can’t I access the Support tab in My Esri?

Are you unable to view the Support tab in My Esri? Can you see the Support tab, but not the buttons for Request Case or Chat with an Analyst? We can help. Continue reading

Posted in Announcements, export, Support.Esri.com | Tagged , , , , , , , | 4 Comments