Tag Archives: Google Chrome

JavaScript Debugging Tips Part II – Google Chrome and the Console Tab

This blog post is the 2nd in a series of JavaScript debugging tips and tricks to help you on your way. See JavaScript Debugging Tips Part I – Google Chrome and the Network Tab for our first segment.

The most enjoyable part of any programming assignment is right near the beginning when you sit down with a pile of tools and resources and start hammering away at raw clumps of code. The more difficult part comes when you attempt to launch the application, only to watch that tightly-written code unravel into multiple late nights staring at a computer screen. However, all is not lost, as we have an excellent recommendation for you, which is the subject of this blog: the Console tab inside your favorite browser’s Developer Tools. Continue reading

Posted in SDK, Support.Esri.com | Tagged , , , , , | Leave a comment

Google Chrome 51 Issues when Logging in to Portal for ArcGIS, ArcGIS Online, or Custom Apps

Update, 2 June 2016: Google Chrome 51.0.2704.79 was just released; it fixes the change that caused a blank screen for ArcGIS Online, Portal for ArcGIS, and applications built with the ArcGIS API for JavaScript. If you are affected by this, please click the Customize and control Google Chrome button and navigate to “Help > About Google Chrome” to force an update check and upgrade to this latest patch level.

The previous version was 51.0.2704.63, and the fixed version is 51.0.2704.79.

Update, 27 May 2016: KB 13156 has been published on the Support website to provide additional information about this issue.


Google released an update to Google Chrome (version 51), which was pushed out to the public on Wednesday, May 25th. Unfortunately, this update included a change that impacts anyone using Google Chrome to access ArcGIS Online or Portal for ArcGIS versions 10.3, 10.3.1, 10.4, or 10.4.1.

This change impacts many apps built on the ArcGIS API for Javascript (versions 3.8 – 3.16), several subsets of custom apps built by users, partners, and Esri Professional Services (for example, any app that uses the feature table or an analysis widget), and, most notably, the “home app” in ArcGIS Online and Portal for ArcGIS.

You may be seeing a screen similar to this after logging in: a blank screen with few or no elements.

What you can do:

If you are using Google Chrome to access ArcGIS Online, the above listed Portal for ArcGIS versions, or apps built with the above-listed versions of the ArcGIS API for JavaScript, please turn off auto-update in your Chrome browser now. If Chrome was updated, you will need to temporarily use another browser (such as Internet Explorer or Mozilla Firefox) until patches have been released.

What Esri is doing:

  • The ArcGIS Online team is preparing fixes that will go live this evening.
  • We are still working on a solution for Portal for ArcGIS.
  • Developers using the hosted version of the JavaScript API are unaffected, as it has already been patched.
  • We are working on a solution for JavaScript API developers that use either a custom build of the API or use it locally.

We will provide updates at the top of this blog post regarding Portal for ArcGIS and ArcGIS API for JavaScript as soon as we have more information. A technical article has been released for this issue, KB 13156, which provides some additional detail about this problem.

If you have run into any problems as a result of this bug that impact your workflows, please contact Esri Support Services at 1-888-377-4575.

Gregory L. – Online Support Resources

Posted in Announcements, ArcGIS for Desktop, ArcGIS for Server, ArcGIS Online, SDK | Tagged , , , , , , | 7 Comments

Best Practices for Chat Support

Esri Support Services offers a variety of ways for you to contact us with your support needs. One of these channels of communication is the option to Chat with an Analyst, which can be accessed on the main page of the Support website.

Continue reading

Posted in Announcements, Support.Esri.com | Tagged , | Leave a comment

Chat Interaction Lost – When Using Google Chrome

If you are a Google Chrome user and are having difficulty accessing Esri Support’s ‘Chat with an Analyst’ from your Web browser, please follow the steps below:

  1. Click the ‘Tools’ drop-down menu (the one that looks like a wrench) on the top right-hand side of your Web browser.

  2. Click Options > the ‘Under the Hood’ tab > the ‘Content Settings’ button > the ‘Pop-ups’ tab.

  3. Select the ‘Allow all sites to show pop-ups’ radio button.

  4. Click ‘Close’ on both dialog boxes.

This should allow you to view and use the ‘Chat with an Analyst’ pop-up window without running into the error or having the warning message returned.

If you do not want to allow all sites to show pop-ups and just want to make an ‘exception’ for only the ‘Chat with an Analyst’ pop-up window, follow the steps below:

  1. Click on the ‘Customize and control Google Chrome’ drop-down (the drop-down menu that looks like a wrench) on the top right-hand side of your Web browser.

  2. Click Options > the ‘Under the Hood’ tab > the ‘Content Settings’ button > the ‘Pop-ups’ tab.

  3. Click the ‘Exceptions…’ button.

  4. Click ‘Add…’ in the ‘Pop-up Exceptions’ dialog box.

  5. In the ‘New Exceptions’ dialog box, enter the following domain name into the ‘Pattern:’ text field: support.esri.com.

  6. Make sure the ‘Action:’ drop-down is set to ‘Allow’.

  7. Click ‘OK’.

  8. Click ‘Close’ on all the dialog boxes.

This should allow only the ‘Chat with an Analyst’ pop-up window to appear when using Google Chrome.

Please send any feedback that you have concerning ‘Chat with an Analyst’ to the following e-mail address: chatfeedback@esri.com.

Please leave any comments in the comment section below this blog post. NOTE: You must be logged in to your Esri Global Account to leave comments.

- CTI group, Esri Support Services

Posted in Uncategorized | Tagged , , , , , , , | Leave a comment