Tag Archives: ESRI

The New Esri Support Website is Live!

Esri Support is pleased to introduce the new Esri Support website. The new support.esri.com has been designed with a focus on providing an improved online support experience for all users. In addition to the new product-centered navigation, there are a number of new features to help you find answers to your questions and solutions to your technical issues on the ArcGIS platform.

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Is Windows 10 certified with ArcGIS Products?

Update on January 14, 2016:

Windows 10 support begins at ArcGIS 10.3.1.

Other than the products currently certified, Esri recommends that you do not install Windows 10 for use with Esri products until testing and certification are complete.

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My First Esri UC Experience


I wrote this piece while sitting in the employee center at the Esri International User Conference an hour before the bus left to take me home to Redlands, California. I decided that it would be good to document my experience … Continue reading

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Product Licensing Help and Resources for ArcGIS 10 and previous versions

With the release of ArcGIS 10, I’d like to take a few minutes and point out some of the resources that are available when you’re stuck on a licensing issue. Let’s start by looking at two Web sites with a ton of utilities and references: the new Esri Customer Care site (for ArcGIS 10), and the still useful Esri Customer Service site (for 9.3.1 and older).

Esri Customer Care site – http://customers.esri.com
Hanna discussed several of the features of the Esri Customer Care site in her blog that was posted in April 2010. Since I’m here to talk about product licensing, I’d like to highlight the ‘Authorization and Provisioning’ tab of the site. This area lets you view the status of ArcGIS 10 authorizations, generate provisioning files to simplify licensing, and get help on other licensing issues. There’s a great FAQ to help you become more familiar with some of the new workflows: Esri Customer Care – Authorization & Provisioning Help.

Esri Customer Service site – http://service.esri.com
The Esri Customer Service site is still the place to go for all of your 9.x licensing questions. Any time you need to transfer a floating license or register single-use and server products, you can use the Product Registration and Request a New License File links. You can instantly register single-use products and receive the license file directly in your email. Floating licenses take a little longer, but submitting a license request on the Web site is the most direct way to get all the details to your Customer Service Representative.

If your Esri Global Account is linked to your customer number, you can also use the Web site to view and manage your organization’s licenses. The ‘License Management’ tab lets you view and transfer floating licenses, as well as create lists and reports about your licensing. The ‘My Software’ link lists your products, and can even show you who registered which UNK number and what extensions.

Licensing ArcGIS 10
I’d like to conclude by pointing out some of the new authorization processes for ArcGIS 10. As everyone who participated in the Beta program knows, licensing has undergone some changes for the release of ArcGIS 10. If you give the links below a read, you’ll be well prepared to license your new software and get up and running as quickly as possible:

ArcGIS Desktop Authorization

ArcGIS Server Authorization.

Please provide any questions or comments that you may have via the comments section below this post. NOTE: You must be logged in to your Esri Global Account to leave comments.

-John P, Senior Implementation Analyst – Esri Support Services

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ArcGIS 10 Availability

Esri logo

06/30/10 – We had an overwhelming demand for downloads of ArcGIS 10 today. This exceeded our initial estimate for the number of visits to the Esri Customer Care website (http://customers.esri.com ). Due to the increased traffic, our systems could not meet the expectations of our customers this morning. We acted swiftly to resolve the issue and have since increased the available capacity of the Web site to meet the demand. We apologize for any inconvenience this may have caused you, and we invite you to try downloading again.  If you run into any issues, please contact Esri at 1-888-377-4575.

Mike H., Program Manager
User Advocacy Group, Esri Support Services

Mike H., Program Manager
 Follow me on Twitter: http://twitter.com/mikehogan

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ArcGIS 10 is now available!

ArcGIS 10 product

We at Esri have been hard at work for many months to prepare for the ArcGIS 10 release. Today, the day is finally here when we can announce that ArcGIS 10 has been officially released.

For the first time, ArcGIS will be available as a download, which reduces the packaging waste and any delay due to production and shipping. It’s part of Esri’s effort to be a Greener company, and we hope that many of you will participate in this effort by downloading the software. For those that still require a physical disk, there is a way to request to receive backup media on DVD, but it will take a few more weeks (details for this are in the e-mail you will receive from Customer Service).

In the United States, maintenance contacts will receive information by e-mail on how they can download and authorize ArcGIS 10 for their organization. They may also contact Esri Customer Service for questions about their order at 1-888-377-4575 option 5; outside the United States, customers should contact their local Esri Distributor.

Esri Technical Support has been supporting the ArcGIS 10 Beta/Pre-Release for the last 8 months and is ready to take your calls or technical questions related to the 10 Release. If you run into an issue with the download, installation or use of the product, we are here to help.  Please contact us at 1-888-377-4575 option 2 or submit a request via the online form. Outside the United States, customers should contact their local Esri Distributor.

For more information on ArcGIS 10, see http://www.esri.com/arcgis10.

Press Release:  ArcGIS 10 Transforms the Way People Use GIS.

Mike H., Program Manager
User Advocacy Group, Esri Support Services

Mike H., Program Manager
 Follow me on Twitter: http://twitter.com/mikehogan

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Highlighting Some of the Many ESRI Resources Available to You

hand holding the earth

Hello again. This is Kevin H., group lead for the ArcGIS Server group here in ESRI Support Services. Lately, I’ve been fielding questions and have noticed the answers are coming from all sorts of different places. Usually I get the follow up question, “Kevin, how did you know about that resource?” This got me thinking, how do I know about this? The answer, I suppose, is built on the amount of time I spend surfing the ESRI Website. I realize that not everyone can spend hours every day reading and searching for new content, so here’s a quick list of some of the hot areas I go back to time and time again.

Blogs – Funny, a blog reference within a blog post. More and more ESRI employees are sharing tips, tricks and excellent information in blog format. Check the blog home page and find information you may not have known we were writing about. (While you’re there – use the RSS link to subscribe to your favorite ESRI blogs)

Resource Center – The Resource Centers bundle a ton of information into one convenient spot. So what do you get once you’re in a particular resource center? A wealth of information!

The following two lists break down ArcGIS Server and ArcGIS Desktop, respectively.

Resource Centers ArcGIS Server tabs

  • Resources Gateway: return back to the main Resource Center landing page

  • Resources: SDK and ArcGIS Online links

  • Data Management: Geodatabase management and use links

  • Help: the online help

  • Communities: Links to code galleries by programming/scripting language
Resource Centers ArcGIS Desktop tabs

  • Resources Gateway: return back to the main Resource Center landing page

  • For Developers: Gateway to customization based on language

  • Data: Link to ArcGIS Online basemaps for use in Desktop

  • Help: the online help

ESRI Support Center – A wealth of information resides here as well, so much so, that this could be its own blog post. Here are a few of the highlights.

Support Center Home page tabs

  • Software: Link directly into a particular software page to get pre-sorted information on the product of interest. (Use the quick DT or AGS click to drill into ArcGIS Desktop or ArcGIS Server links, respectively)

    • Focused knowledge base articles (DT / AGS)

    • System Requirements (DT / AGS)

    • Samples, Utilities and ArcScripts (DT / AGS)

    • Patches and Service Packs for download (DT / AGS)

    • Product Life Cycle (DT / AGS)

  • Knowledge Base: Everything from the Web Help to White Papers, to helpful articles written by knowledgeable and insightful ESRI employees!

  • Downloads: The main page for anything downloadable from ESRI Support Services (patches, service packs, samples and arcscripts to name a few).

  • User Forums: The best spot to interact with other ESRI users. Post a question, offer your insight, or just read the headlines to get a feel for what the rest of the GIS community is up too.

ESRI Product Page – The main landing page for all ESRI products. Get product briefs, see demos, and read about success stories.

There are a lot of links provided above, and sometimes it isn’t as much about “knowing the answer”, as much as it is “knowing where to get the answer”. You’ll also probably realize that you can get to the same areas through different starting points. Because of this, you’ll probably come to use one starting point time and time again as you familiarize yourself with the navigation. There isn’t a right or wrong way to find what’s important – just the way that helps you be successful.

If all else fails, contact us at ESRI Support (USA Customers / Intentional Customers) – we love working with you and seeing you through to a successful resolution!

Kevin H -Kevin H., ArcGIS Server Group Lead, ESRI Support Services

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