Tag Archives: Esri Support

Support Services at the Esri User Conference: July 11-13, 2017

esriuc2017

Esri Support Services will be at the 2017 Esri User Conference in San Diego (July 10-14), where we will offer GIS technical support help to answer any of your questions. Specialists in all areas of Esri software will be available to assist you. Users attending the … Continue reading

Posted in Announcements | Tagged , , , , , , | Leave a comment

Esri Support Update: Using My Esri and the Request Case form

As always, Esri Support aims to make your time with us as simple and pleasant as possible. We are constantly reviewing the ways we interact with you and making improvements so that you receive the best possible support from our highly qualified team of analysts.

Starting on April 3rd, we are deprecating the support@esri.com email address as a method for creating an Esri Support ticket. Instead, we request that all Email and Chat cases be created through the Support website. Continue reading

Posted in Announcements, export, Support.Esri.com | Tagged , , , , , | 2 Comments

A Survey: Your Esri Online Support Resources

Esri logo

Here at Esri Support, our goal is to provide you with a world-class support experience and ensure your success with the ArcGIS Platform–one element of this experience is online support.

Posted in Announcements, export, Support.Esri.com | Tagged , , , , , , , , , , | Comments Off

Support Services at the Esri User Conference: June 28-30, 2016

Esri Support Services will be at the 2016 Esri International User Conference in San Diego (June 27 – July 1), where we will offer the GIS Technical Support help desk area to answer any of your questions. Specialists in all areas of Esri software will be available to assist you.

Users attending the conference can visit our reception desk and set up a meeting with a support analyst (for a specific technology area) to discuss their problems, issues, and questions. Appointments are not required, so feel free to stop by in between sessions or during lunch, but don’t forget to register for the User Conference to gain access to the GIS Technical Support Island, technical sessions, user stories, and demos of the latest Esri products.

Location:

Toward the back of Hall A in the Customer Care pavilion; if you’re facing away from the street, we’re on the eastern-most side of the building!

Hours of Operation:

  • Tuesday, June 28th, 9:00 AM – 6:00 PM
  • Wednesday, June 29th, 9:00 AM – 6:00 PM
  • Thursday, June 30th, 9:00 AM – 1:30 PM

We look forward to seeing you there!


Gregory L. – Online Support Resources

Posted in Announcements, Support.Esri.com | Tagged , , , , , , | Leave a comment

ASP Online Ranks Esri as a Top Ten Support Website of 2016

20725TheYearsBestLogo2016

ASP, the Association of Support Professionals, is commonly recognized as the most reputable and non-biased technical support website evaluation and ranking organization in the industry. In preparation for the redesign of our own support website, Esri’s Online Support Resources team has been working … Continue reading

Posted in Announcements, export, Support.Esri.com | Tagged , , , , | Leave a comment

The New Esri Support Website is Live!

Esri Support is pleased to introduce the new Esri Support website. The new support.esri.com has been designed with a focus on providing an improved online support experience for all users. In addition to the new product-centered navigation, there are a number of new features to help you find answers to your questions and solutions to your technical issues on the ArcGIS platform.

Continue reading

Posted in Announcements, export, Support.Esri.com | Tagged , , , , , , , | 1 Comment

Search Improvements on the New Support Site

With the launch of the new Esri Support website, you may temporarily experience a less robust search compared to that of the previous Support site. This is expected and the search experience is expected to improve significantly over the next few days.

To create a search that brings you the content you’re looking for, our new site requires time to make connections among various indexes, collections, and feeds. This process will take a few days, but in the interim, please use the site navigation to find content through the product pages or by using your preferred search engine.

Thanks for your continued support, and we’ll keep you updated as we progress!


Megan S. – Online Support Resources

Posted in Announcements, export, Support.Esri.com | Tagged , , | Leave a comment

Support.esri.com Beta Launch!

Esri Support Beta website

It’s here! We have released the beta version of the upcoming Support website redesign. This is an exciting change that enhances the current capabilities of the web site, improves the organization of Support content, and modernizes the way in which you interact with … Continue reading

Posted in Announcements, Support.Esri.com | Tagged , , , , , , , , | 4 Comments

New Esri Support Website Announcement

after

Hello everyone – we are happy to announce that a new Esri Support website (support.esri.com) will be launching soon! As a resource for self-service and assisted support, the Support website plays an important role in our customers’ online support experience. Our Support website currently … Continue reading

Posted in Announcements, Support.Esri.com | Tagged , , , , , , | Leave a comment

How To Escalate A Defect

If your support case is attached to an existing defect or has been diagnosed as a new defect with our software and it is adversely affecting your business, you can escalate the defect through for additional consideration in upcoming releases.

A defect can only be escalated if the following conditions are met:

  • Your organization must have active software maintenance
  • The defect has not already been escalated by another user within your organization.

To escalate a defect, follow the steps below.

1. Go to the My Esri Site and log in using your Esri Account.

2. Click on the ‘My Organizations’ tab and pull up the organization associated with your customer number. Then click the ‘Support’ tab. Continue reading

Posted in export, Support.Esri.com | Tagged , , , , , | 2 Comments