Tag Archives: ESRI Support Website
ASP, the Association of Support Professionals, is commonly recognized as the most reputable and non-biased technical support website evaluation and ranking organization in the industry. In preparation for the redesign of our own support website, Esri’s Online Support Resources team has been working … Continue reading
It’s here! We have released the beta version of the upcoming Support website redesign. This is an exciting change that enhances the current capabilities of the web site, improves the organization of Support content, and modernizes the way in which you interact with … Continue reading
Hello everyone – we are happy to announce that a new Esri Support website (support.esri.com) will be launching soon! As a resource for self-service and assisted support, the Support website plays an important role in our customers’ online support experience. Our Support website currently … Continue reading
Esri is currently in the process of redesigning support.esri.com, and we are looking for some design feedback from the user community. Please take a few moments to complete the Support Design Survey to help us improve your online support experience. Click here … Continue reading
I am not a native English speaking person – yes, I learned English fairly well in school while travelling, and achieved a very good level of understanding through working in Support for Esri Germany – but I naturally prefer information in ‘my’ language, German. Many Esri Support resources are available in localized languages, such as when using the ArcGIS 10.1 web help. Within the ArcGIS 10.1 web help, switching between languages is quite simple – just use the provided drop-down.
Have you ever wanted to know when the latest service pack or patch is available for your product package without having to check the Support Site ritually? If you, too, have been longing for updates, check out the new RSS feeds we’ve add to the Patches and Service Packs repository on the Esri Support knowledge base. You can set up a custom RSS feed based on software and version. When a patch or service pack that meets your criteria is created, you are notified either through your internet browser or via your email client.
We’ve made changes to the Esri Support Website to improve the way you search and select results. The idea is to make it faster and easier for you to find answers to your questions and solutions to your problems online.
- Results viewing area increased from 33% to 66% requiring less scrolling to get to results
- Search Filters moved to left-hand panel to increase usable area
- Number of Search Filters reduced from 18 to 12 to focus on those items that will return results pertaining to your question or problem
- Search FAQ is more robust and easier to find
Many of you are probably familiar with the look and feel of the ESRI Support Center website at http://support.esri.com/. Later this week, the ESRI Support website will be getting a much needed facelift with a new look and feel to bring it more in-line with other ESRI websites.
The new Support gateway will highlight all the ways you can contact ESRI Technical Support for help. It will be Search-centric and more tightly coupled with the Resource Centers. It will provide all of the information that is relevant to you on a daily basis such as announcements, common issues and support resources. We will also be showcasing some new community-oriented features, some of which will roll out this week and others that will be implemented by the middle of July 2010.
Much of the content you are used to seeing on the Support website such as, Knowledge Base articles, White Papers, System Requirements and Web Help are now going to be published within the Resource Centers (http://resources.arcgis.com/). Because of this change, we want to give you a heads up that any existing links or bookmarks that you have to the ESRI Support website will have changed, and you will need to search for the content on the new website. We suggest making a list of the knowledge base (kb) articles you have bookmarked or reference regularly. For the time being, it is most effective to use the new URL and article ID number to find your kb articles. For example, if you have a link to a specific knowledge base article, copy the article ID number into the new URL (as shown below) to find your content.
Mike H., Program Manager
User Advocacy Group, ESRI Support Services