Tag Archives: ESRI Support Website

ASP Online Ranks Esri as a Top Ten Support Website of 2016


ASP, the Association of Support Professionals, is commonly recognized as the most reputable and non-biased technical support website evaluation and ranking organization in the industry. In preparation for the redesign of our own support website, Esri’s Online Support Resources team has been working … Continue reading

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Search Improvements on the New Support Site

With the launch of the new Esri Support website, you may temporarily experience a less robust search compared to that of the previous Support site. This is expected and the search experience is expected to improve significantly over the next few days.

To create a search that brings you the content you’re looking for, our new site requires time to make connections among various indexes, collections, and feeds. This process will take a few days, but in the interim, please use the site navigation to find content through the product pages or by using your preferred search engine.

Thanks for your continued support, and we’ll keep you updated as we progress!

Megan S. – Online Support Resources

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Support.esri.com Beta Launch!

Esri Support Beta website

It’s here! We have released the beta version of the upcoming Support website redesign. This is an exciting change that enhances the current capabilities of the web site, improves the organization of Support content, and modernizes the way in which you interact with … Continue reading

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New Esri Support Website Announcement


Hello everyone – we are happy to announce that a new Esri Support website (support.esri.com) will be launching soon! As a resource for self-service and assisted support, the Support website plays an important role in our customers’ online support experience. Our Support website currently … Continue reading

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Esri Support Website Design Survey


Esri is currently in the process of redesigning support.esri.com, and we are looking for some design feedback from the user community. Please take a few moments to complete the Support Design Survey to help us improve your online support experience. Click here … Continue reading

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Support.esri.com Webpage Update


On March 13th, Esri introduced a restructured menu bar to help make navigation of the website easier, and to help customers find fast solutions to their questions. The screenshots below show the menu bar changes. The new menu bar has four top level links – Services, Support and … Continue reading

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Support Localization…or, how do I get Support information in my native language?

I am not a native English speaking person – yes, I learned English fairly well in school while travelling, and achieved a very good level of understanding through working in Support for Esri Germany – but I naturally prefer information in ‘my’ language, German.  Many Esri Support resources are available in localized languages, such as when using the ArcGIS 10.1 web help. Within the ArcGIS 10.1 web help, switching between languages is quite simple – just use the provided drop-down.

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Subscribing to an RSS Feed for Patches and Service Packs

Have you ever wanted to know when the latest service pack or patch is available for your product package without having to check the Support Site ritually?  If you, too, have been longing for updates, check out the new RSS feeds we’ve add to the Patches and Service Packs repository on the Esri Support knowledge base. You can set up a custom RSS feed based on software and version. When a patch or service pack that meets your criteria is created, you are notified either through your internet browser or via your email client.

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Updates and New Features on the Esri Support Search

We’ve made changes to the Esri Support Website to improve the way you search and select results.  The idea is to make it faster and easier for you to find answers to your questions and solutions to your problems online.


  • Results viewing area increased from 33% to 66% requiring less scrolling to get to results
  • Search Filters moved to left-hand panel to increase usable area
  • Number of Search Filters reduced from 18 to 12 to focus on those items that will return results pertaining to your question or problem
  • Search FAQ is more robust and easier to find

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Redesigned ESRI Support Websites will be Launched Soon

Many of you are probably familiar with the look and feel of the ESRI Support Center website at http://support.esri.com/. Later this week, the ESRI Support website will be getting a much needed facelift with a new look and feel to bring it more in-line with other ESRI websites.

The new Support gateway will highlight all the ways you can contact ESRI Technical Support for help. It will be Search-centric and more tightly coupled with the Resource Centers. It will provide all of the information that is relevant to you on a daily basis such as announcements, common issues and support resources. We will also be showcasing some new community-oriented features, some of which will roll out this week and others that will be implemented by the middle of July 2010.

Much of the content you are used to seeing on the Support website such as, Knowledge Base articles, White Papers, System Requirements and Web Help are now going to be published within the Resource Centers (http://resources.arcgis.com/). Because of this change, we want to give you a heads up that any existing links or bookmarks that you have to the ESRI Support website will have changed, and you will need to search for the content on the new website. We suggest making a list of the knowledge base (kb) articles you have bookmarked or reference regularly. For the time being, it is most effective to use the new URL and article ID number to find your kb articles. For example, if you have a link to a specific knowledge base article, copy the article ID number into the new URL (as shown below) to find your content.

Mike H., Program Manager
User Advocacy Group, ESRI Support Services

Mike H., Program Manager
 Follow me on Twitter: http://twitter.com/mikehogan

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