Tag Archives: error

Errors, Errors and more Errors

In my line of work, I must have at least a working knowledge of each database management system (DBMS) supported by Esri. Other vendors require near-perfect database administrator (DBA) expertise. This means I am constantly looking at error messages.

Some I have memorized, but there is no way I will ever be able retain all of them in my memory. So, here are some resources I use for looking up the meaning of those vague return codes. What are yours?

Continue reading

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Troubleshooting “Error: The layer, [layername], cannot be added to the map” in ArcGIS Online

In the ArcGIS Online Map Viewer, this error is used to inform the user that the type of content requested is unable to be added to the map. This error can occur due to a variety of factors. In essence, it means that the layer is not compatible with the environment. The following guide provides some basic troubleshooting steps to resolve the issue or to help narrow down the source of the problem. Continue reading

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Workflow Manager – Not an Administrator

You’re all set to take on a Workflow Manager database as the new administrator. All is going well, until you try to log in to Workflow Manager Administrator. At that time, you get the following error, “Current user is not an administrator on the selected database. Please contact your administrator.” (Figure 1)

Figure 1 – Not an Administrator

When I first experienced this, my natural instinct was to follow my nose down the trail that the error had provided. Like me, you may even decide to grant database administrative rights to the user in question in an effort to temporarily alleviate this error. Unfortunately, this is technically not the case and you will continue receiving this error.

Don’t worry - it’s not your fault. This error is technically correct, but tends to be misleading. It gives the impression that the database user needs additional administrator privileges. This is not the case. Continue reading

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What is the NET_BUILDERR Table, and What Can It Do for Me?

So you have built a Geometric Network and encountered some errors in the process. Enter the NET_BUILDERR table, a resource to help you correct any potential problems uncovered during the build.

The NET_BUILDERR table is a table that is output during the creation of the geometric network. The table is generated if errors are encountered and if the geometric network is owned by the user or the schema that builds the geometric network. This table is created n the same Feature Dataset where your network resides and can be easily previewed in ArcCatalog. Continue reading

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Troubleshooting Tips – Some common ArcGIS Mapping for SharePoint issues

While working with the ArcGIS Mapping for SharePoint, you might run into a few of these common issues. The good news is that we’ve got the solutions here to help. Continue reading

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Why Did I Get an Invalid Package Error When I’m Unpacking My Own Package?

You just created a Map/Layer package on your machine and upon clicking it, see the error: “The package is not valid. Check with the package publisher for an updated package”.


However, when you send the same map package to a colleague on the other side of the U.S., he can open it without a hitch. What’s going on?!?

Well, the behavior might occur if the you’re trying to unpack a map or layer package with the My Documents folder redirected to a UNC path. Quite often, the redirection of My Documents is not a change that you have implemented, but instead was changed by default to adhere to a group policy in an organization.

The screenshot below shows properties storing My Documents at \localhostdocuments instead of the default location, C:Documents and SettingsusernameMy DocumentsArcGISPackages.

By default, unpacking will always extract the package into your user profile under:

  • XP – C:Documents and SettingsusernameMy DocumentsArcGISPackages

  • Vista and Windows 7 – C:UsersusernameDocumentsArcGISPackages

If your My Documents folder is mapped to a UNC path, the ArcGISfilehander that is used to unpack the package will not honor the UNC path and therefore, will fail to open the package.

The workaround for this issue is to modify the package location options to specify a local folder to unpack the file in the ArcGISFileHandler.exe at C:Program Files (x86)Common FilesArcGISbin. 

You can also Map the UNC path to a network drive and change the location of the My Documents folder to that mapped network drive.

Doing this, you can pack as many layer or map packages as you want and will be able to open them without any errors.

Related Links:

Package Map (Data Management)

Package Layer (Data Management)

Bug NIM068057  

Sisi Y. Support Analyst – Desktop, Esri Support Services – Charlotte, NC

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DesktopIndexingService.exe Error Message when using ArcGIS 10 on Windows 7 or Windows 2008

When using ArcGIS Desktop 10 on Windows 7 or Windows 2008, you may get the following error when creating a search index (either manually or if you have turned on automatic re-indexing):

This issue is caused by a conflict with the Raster To Video Geoprocessing tool in ArcGIS Desktop and the Apple QuickTime Player version 7.6.6. For updates on the status, you can use bug number NIM055479. Esri is actively working on a solution to this issue. In the meantime, please use one of the following workarounds:

Workaround #1:

Despite the error message, ArcGIS will not crash, and the indexing will complete successfully. Therefore the error message can be dismissed and ignored. Optionally, you can set the indexing recurrence to a larger time interval from the Index/Search Options dialog box in the Search Window. That way, the error will not pop up as frequently.

Workaround #2:

Uninstall Apple QuickTime 7.6.6. Optionally, install an older version of QuickTime. Version 7.6.2 will not conflict with ArcGIS Desktop.

Sorry for any inconvenience this may have caused. Please leave any comments in the comment section below this blog post. NOTE: You must be logged in to your Esri Global Account to leave comments.

- Jeff M., Desktop Development Lead – User Advocacy Group, Esri Support Services

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