Tag Archives: Desktop

Announcing New Locations for ArcGIS 10.3 Web Help!

We are pleased to announce that web help for ArcGIS 10.3 has a new home! To access the web help, please click the respective links below.

ArcGIS for Desktop

ArcGIS for Server

Similar to the help websites for ArcGIS Pro and ArcGIS Online, the new web help is a comprehensive place to find documentation and other resources related to ArcGIS 10.3. Continue reading

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Getting to Know Esri Support: Scott H.


Bringing you another member of our support staff! Our Marketing team talked to Desktop analyst Scott Harris about his love for his job and the work he does daily in solving problems and finding solutions. Tell me about yourself. What is your background? … Continue reading

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Top 10 Tips for Troubleshooting Model Builder

Using Model Builder? Looking for some quick troubleshooting tips? Try these in the order they’re listed below. You can use these to document the steps you take, and if a tech support call becomes necessary, you’ll have a better understanding of what may or may not be causing the problem.

1. Isolate the Geoprocessing tool you believe to be causing the error.

  • Run the stand-alone tool outside the model. Does it work with the same inputs and outputs?

2. Isolate a section of the model that is causing the error.

  • Create a new model and rebuild the troublesome section to determine if isolating a string of processes helps clarify the issue being faced. Continue reading
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Trimble GPS Analyst Extension for ArcGIS Desktop Update

Trimble has released an update for GPS Analyst v2.40 (TGA240Update003) in response to the Esri reported issue SPRT00000726462: Start Editing on GPS Analyst Toolbar Causes ArcMap to Crash.

The TGA240Update003 is available both when you install GPS Analyst for the first time (it is automatically offered as a separate download), and when you already have it installed and use the option “Check for New Updates Now”.

- Denise K.

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New functionality and tools with Bing Maps (formerly Virtual Earth) in ArcGIS 10

Esri logo

Starting at ArcGIS 10, ArcMap has Bing Maps built right in and the configuration of Bing Maps for ArcGIS Server is more straightforward.

For ArcGIS Desktop 10

Bing Maps are now built-in at ArcGIS Desktop 10. To access the Bing Map feature:

  1. Click on Add Data from the File menu bar and select Add Basemap.
  2. Add Basemap image

  3. Click on one of the BingMap features that you want to add and click the Add button.
  4. Add Basemap dialog box

    Below is an image of the result in ArcGIS Desktop:

    image of result in ArcGIS Desktop

For ArcGIS Server 10

ArcGIS Server version 10.0 comes with a Bing Maps Application Key. You can access the key using the following steps in Manager:

  1. Log in to Manager.

  2. On the left pane, click Services > Settings.

  3. Find the Bing Maps Key section of the panel and click View Bing Maps Key.

  4. Enter the user name and password of an account that is an administrator on the Web server where Manager is installed and belongs to the agsadmin operating system group on the server object manager (SOM) machine.

  5. Copy the Bing Maps key into a program, such as Notepad, so that you can later use it when adding Bing Maps to your applications.

Alternatively you can create a key using the Bing Maps Portal:

  1. In a Web browser, navigate to http://www.bingmapsportal.com/.

  2. Create or use a Windows Live ID to log in.

  3. On the ‘Create and view Bing Maps keys’ page enter an application name and URL to create a key. Currently, the name and URL are not validated.

  4. Copy the key, which is available on the same page, and use it to set the ‘Token’ property or apply the token in the proxy class constructor and a Bing component in the ArcGIS Silverlight/WPF API. See the topic on Using Bing Imagery, Geocode, and Route services for more information.

  5. Run your application. It will function without requiring you to generate new tokens and update the Token property on a regular basis. As a result, you can remove any client or server logic to generate and apply Bing Maps tokens.

Please leave any comments in the comment section below this blog post. NOTE: You must be logged in to your Esri Global Account to leave comments.

- Phillip W., Implementation Support Analyst, Esri Support Services

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ArcGIS 10 Desktop File Menu Performance Patch is now available

The ArcGIS 10 Desktop File Menu Performance Patch is now available for download on resources.argis.com. The download URL is http://resources.arcgis.com/content/patches-and-service-packs?fa=viewPatch&PID=66&MetaID=1678.

This patch addresses delays encountered when opening the ArcMap ‘File’ menu when connected to the Internet using some proxy servers. For more details about the issues addressed with this patch, see the following link: Issues Addressed with this Patch.

Esri apologizes for any inconvenience this may have caused you. If you have any issues installing the patch, please contact Esri Support Services.

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The Catalog window: Falling in love all over again

Hello, this is Cassandra again, bringing you a blog post about my favorite thing about ArcGIS Desktop 10 – the Catalog window. In a nutshell, the Catalog window provides a tree view of file folders and geodatabases, just like in ArcCatalog, but directly within ArcMap. Need to add to add a feature class, but can’t quite remember where it is? Browse for it with ease in the Catalog window. Need to perform some geoprocessing and geodatabase organization but don’t want to shut down out of ArcMap? Do it in the Catalog window. Getting frustrated with schema locks on your geodatabases? Just stay in ArcMap and do your processes in the Catalog window.

The most common question concerning the Catalog window I’ve seen is ‘Where’s the preview tab?’. This question is easily understandable, especially since the Catalog button on the ArcMap Standard toolbar now opens the Catalog window, not ArcCatalog.

There is neither a Preview nor metadata tab directly available in the Catalog window. However, you can preview the data, view the metadata and more by right-clicking on the item and then select Item Description. The Item Description dialog box gives you access to view, print, edit, validate, export and import the metadata on the Description tab, as well as previewing the geography and table of the item on the Preview tab.

The Catalog Window includes a choice of three views as well. You can cycle through them by clicking the ‘Show Next View’ button.

For more information on the Catalog window, see the following help topic: What is the Catalog window?

Please leave any comments or questions that you may have under the Comments section below. NOTE: You must be logged in to your Esri Global Account to leave comments.

- Cassandra L., Desktop Support Analyst, Esri Support Services

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Where are My Resources?

Moving Forward Down Memory Lane

Hi all! This is Jim B. with ESRI Support Services. Today, I have a few tips to share that will help you get to the resources that you need. As many of you may have noticed, the ArcGIS Desktop Help, available at http://resources.arcgis.com, has gone through a few changes recently. These are all meant to help us all find the answers we need as quickly as possible. But wait! I can’t find the resources for the ArcGIS Desktop Help for 9.2, 9.3, or 9.3.1!

Never fear, there is a quick and easy way to get back to the ArcGIS Desktop Help that was created for versions previous to ArcGIS 10. These legacy resources can be found at the following link: http://resources.arcgis.com/content/web-based-help. Here, you will be able to find Desktop Help for ArcGIS versions 9.1 to 10. The easiest way to get to the documentation is to select the version you have and then search on that page for the documents that you want. Voila! It’s the best of both worlds, old and new, helping us use ArcGIS to its fullest potential.

-Jim B., ESRI Support Analyst – Desktop Group, ESRI Support Services

Logging Support Requests – What’s New?

Hi, this is Melissa from ESRI Support Services. I wanted to provide you with some updates regarding different avenues to get in touch with us when you’re experiencing a technical issue or question. The two underlying methods of phone vs. email still exist, but with the new look and feel of the Support site, there are two new areas that you’ll visit when trying to get in touch with us on the main landing page. They are titled ‘New Support Requests’ and ‘Contact Tech Support’.

Which to use?

If you’re looking for our email address or phone number to call us directly, you can go to ‘Contact Tech Support’. If you want to log an email webform with your problem description, screen captures, and attachments, the ‘New Support Request’ link is the place to click.

Webform enhancements

Within the email webform, there are a lot of features that help tell us about the issue you are encountering. These were described in a previous blog: ‘Announcing New Features on the ESRI Support Request Web Form’. Within the form there is also a section where you can include attachments up to 70 MB in size with the following file types (*.jpg. *.jpeg, *.gif, *.png, *.pdf, *.doc, *.rtf, *.txt, *.zip, *.docx).
There have been many changes to the email webform to enhance functionality and ease of usability for users. One of the most recent updates is an increase in the character limit within the description entry section of the New Support Request form that allows for up to 5000 characters. This increase was implemented based on feedback received regarding the previous 2000 character limit, so keep your suggestions coming. Use whichever method you feel most comfortable with to contact ESRI Support Services, and we hope to hear from you soon!

-Melissa J., Geodata Group Lead, ESRI Support Services

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