Tag Archives: data

WWTSD (What Would Tech Support Do?) Part II: Data-specific Issues

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This blog post is part II of the WWTSD blog series from Esri Support Services. Click here to view the first part in the series: WWTSD (What Would Tech Support Do?) Part I. Have you ever attempted to run a geoprocessing tool, … Continue reading

Posted in ArcGIS Desktop, export, Geodatabase, Raster, Support.Esri.com | Tagged , , , , , , | Leave a comment

Replicating distributed data with the ‘register with existing data’ option

With the growing need for organizations to distribute their data in remote locations, geodatabase replication can help to manage the changes made between geodatabases in different locations. When working with distributed and remote geodatabases it is often asked, “What is the best method to create and setup replicas?”

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5 Minute Troubleshooting: Unable to Export Event Layer to Shapefile

As we all know there is no “magic” button in ArcGIS for Desktop that will fix all the issues that you are having.  In my time working in support, however, I have found that exporting data comes quite close and often returns magical results when working with corrupted data. Today we will be looking at using this method to resolve issues with an  X,Y Event Layer.

Have you ever had an event layer show up beautifully in your map, but when exporting it to a shapefile you ran into an issue? Some of these issues could be receiving an error (such as “the data you are exporting contains one or more blob field”), getting a blank attribute table, or finding that not all of your fields are coming through to the shapefile. The steps below work, in most instances, to help resolve this issue. These steps walk you through the process of exporting a table to a DBF, displaying that DBF as an event layer, and then exporting that event layer to a shapefile.

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Five tips for getting started with CityEngine

Colored Buildings

CityEngine is a powerful product that can build amazing cityscapes.  Digging into this software can be a little tricky at first; however, the more you use it, the easier the functionality becomes.  Esri CityEngine on the ArcGIS Resource Center is a great place to start, as you … Continue reading

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How to Update the Location of a Point Feature and Its XY Fields

Wouldn’t it be wonderful if we lived in a world where our boss just handed us a 100 percent accurate table of XY data so that we could generate the point feature class using the “Display XY” tool and be done?

Hey, we can dream can’t we? Continue reading

Posted in ArcGIS Desktop, export | Tagged , , , , , , , , , , , , , | 5 Comments

Get Your Free Raster Data Here!

As a raster analyst, there are a lot times I try to “fix” many types of raster data from various online sources. If you’re going to get data from elsewhere, there are many reliable sources available for GIS data, some websites that charge a fee, and some that are really well-done free clearing houses and data centers.

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Using the Esri FTP site to send data to Support Services

At times, it is necessary to send your data to Esri Support Services for further testing. For files that are larger than 2MB, there is the option to use a File Transfer Protocol (FTP) site. An FTP allows files to be transferred using a network.

Your Support Analyst can provide you with the FTP site address along with login credentials. Once you have this information, follow the steps below to upload your data.

Directions to upload to the Esri FTP site using Windows Explorer:

  1. Zip the data to be uploaded.

  2. Go to the FTP site using Windows Explorer by typing the FTP address into the address bar.

  3. Go to File > Login As…

  4. Enter the login credentials provide by your Support Analyst.

  5. Browse to the pub/incoming/(incident#) folder. If the incident folder has not yet been created, you can optionally create one here in the pub/incoming directory. (It is not necessary to include the pound sign (#) in the folder name. Just enter the 6-digit incident number.)

  6. Upload the file(s) here.

  7. When the upload has completed or if you encounter any issues with the upload, send an e-mail to the Support Analyst with whom you are working.

You can optionally create a readme text file with a description of the files/folders uploaded and include that in the folder.

It is important to note that the data is deleted from the FTP two days after it is uploaded. Keep this in mind when notifying the Support Analyst.

Other clients for accessing the Esri FTP
Also, Windows Explorer is one of the most common ways to upload data to the Esri FTP site, but Internet Explorer (IE6, IE7, and IE8) or FireFox 3.x are also valid options. There are size limitations imposed when using a Web browser to upload to an FTP site – IE6 has 2GB file limit and IE7 has a 4GB limit (http://support.microsoft.com/kb/298618). Size limits have been removed with IE8. In some circumstances, where the data is large or there is unstable network connection, transferring data from within a Web browser or Windows Explorer may fail. In these circumstances, you can use a free FTP upload client, such as Filezilla, which has built-in reconnection options.

If you cannot upload your data or choose not to place it on Esri’s secure FTP server, there are other options available for sending data – Support will accept physical media such as a DVD, USB thumb, or an external hard drive.

Understanding the process of using the Esri FTP site will enable us to get your data more quickly for testing and will allow us to work towards a resolution in an efficient manner.

- Timothy H., Support Analyst – Desktop Group, Esri Support Services – Charlotte, NC

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In ArcGIS 10, raster data in TIFF format may be shifted or in the wrong geographic location

In ArcGIS 10, some TIFF images do not display in the correct geographic location. Two issues have been identified:

  1. Improper handling of the page resolution tags for TIFF images that do not have georeferencing information, for example, scanned TIFF images. (NIM059086, NIM058733, NIM059010, NIM059379)

  2. Improper handling of the comma separator for TIFF images with a certain projection. (NIM058922, NIM057405)

Two knowledge base articles have been written that discuss these issues in more detail. Links are provided below:


UPDATE: 08/27/10 – A software patch is now available that addresses this issue.  Esri recommends you download and install the ArcGIS 10 (Desktop, Engine, Server) Raster Format patch at your your earliest convenience.

Note: If you have loaded these TIFF images to a mosaic dataset, after installing the patch, the Synchronize Mosaic Dataset geoprocessing tool can be run to correct the extents of the footprints and raster datasets.

If you have loaded these TIFF images to a raster catalog or to a geodatabase, these images should be removed and reloaded.

We are sorry for any inconvenience these issues may be causing you.

Please leave any comments in the comment section below this blog post. NOTE: You must be logged in to your Esri Global Account to leave comments.

- Eric R., Raster Development Lead – User Advocacy Group, Esri Support Services

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Item Description launched from the ArcMap Table of Contents issue

In ArcGIS Desktop 10, launching the Item Description for a layer by right-clicking on it from the ArcMap Table of Contents > Data > Item Description does not work.

Note: Launching the Item Description from the Catalog Window or ArcCatalog does work.

Use the following workaround to solve this issue:

  1. Shut down ArcMap and ArcCatalog.
  2. Download the following ZIP file: Data Source Item Description window.zip
  3. Extract the .reg file located in the ZIP file to your hard drive or desktop
  4. Double-click the Data Source Item Description window.reg file. This adds a registry setting that enables the functionality.
  5. Open ArcMap.

The Item Description launched from the ArcMap Table of Contents > Data > Item Description will now work.

Sorry for any inconvenience this may have caused. Please leave any comments in the comment section below this blog post. NOTE: You must be logged in to your Esri Global Account to leave comments.

- Jeff M., Desktop Development Lead – User Advocacy Group, Esri Support Services

Posted in ArcGIS Desktop, export | Tagged , , , , , | 19 Comments

Changes to the Support Site

Hello ESRI customers! Thank you for your continued feedback while we work to improve your online experience with the ESRI Support Site – http://support.esri.com. We apologize for any inconvenience the changes may have brought to your workflows. Through this blog post, I would like to apprise you of the newest changes that we are planning to implement in the next few weeks:

  1. The Support gateway page will display direct-access links to content repositories.

  2. While retaining the new look-and-feel, you’ll have fewer clicks into the databases that are within each repository.

  3. Search engine improvements:

    1. Comprehensive indexing of the data.

    2. The Search engine results page enables sorting search returns by date and by relevance.

    3. Search results will include results for only the released products. ArcGIS 10 content will be added to search results after the ArcGIS 10 launch. For those who are interested in accessing ArcGIS 10 content, go to the ArcGIS Resource Centers at http://resources.arcgis.com/.

We hope these changes will provide you an improved Web experience. Please feel free to send us your feedback and/or your ideas for improved online service:

Support website feedback: http://support.esri.com/en/feedback.

Ideas: http://ideas.arcgis.com/.

-Sanjay L., Program Manager – Online Support Resources, ESRI Support Services

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