Tag Archives: crash

WWTSD (What Would Tech Support Do?) Part I

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Tips for figuring out what is going on when things aren’t working in ArcMap Have ever you called Esri Support Services (ESS) with one question and the analyst asks you a seemingly unrelated question? Perhaps you are trying to open a DBF … Continue reading

Posted in ArcGIS Desktop, export | Tagged , , , | 2 Comments

Important Patch for ArcGIS 10.2 Users

Esri would like to remind our ArcGIS for Desktop / Server / Engine 10.2 users that a patch exists to fix an issue where the software crashes on launch when attempting to open shapefiles.

The patch to fix this issue is available now for ArcGIS 10.2 for Desktop, Engine and Server users.

Please refer to KB article 41680 for more information. Continue reading

Posted in Announcements, ArcGIS Desktop, ArcGIS Enterprise, export | Tagged , , , , , , , | Leave a comment

Is my display adapter causing issues with ArcMap?

It is difficult to troubleshoot serious problems with any type of software. When faced with repetitive and persistent crashing, it is important to ask yourself questions like, “Does the problem occur on multiple machines?”, “Does this occur for every user on a machine?”, and “Is the problem specific to certain data?” One of the more common reasons that ArcMap may repeatedly crash is when there are issues with the display adapter. An easy way to check if your display adapter is causing problems is to temporarily disable the adapter to see if that resolves the issue. Continue reading

Posted in ArcGIS Desktop, export, Raster | Tagged , , , , , , , , , , , , , | 2 Comments