Tag Archives: ArcGIS

Announcement: Errors Encountered in ArcGIS Server and Portal for ArcGIS Web Apps after Certain Browser Updates

02/06/2017 Update: Patches have been released for Portal for ArcGIS version 10.3 and 10.4, which can be found here. We are continuing to work on patches for ArcGIS Server Manager (10.2.x, 10.3, and 10.4) and Portal for ArcGIS (10.2.x). We appreciate your patience as these patches are being developed.

11/23/2016 Update: Patches have been released for ArcGIS Server version 10.3.1 and 10.4.1, which can be found here. We are continuing to work on patches for ArcGIS Server Manager (10.2.x, 10.3, and 10.4) and Portal for ArcGIS (10.2.x, 10.3, and 10.4). We appreciate your patience as these patches are being developed.

11/10/2016 Update: Patches have been released for Portal for ArcGIS versions 10.3.1 and 10.4.1, which can be found here. We are continuing to develop patches for ArcGIS Server Manager (10.2.x, 10.3.x, and 10.4.x) and Portal for ArcGIS at version 10.2.x, 10.3, and 10.4.

The forthcoming updates to the Firefox, Chrome, and Safari browsers cause errors in some web applications for ArcGIS Server and Portal for ArcGIS when users upload content. Continue reading

Posted in Announcements, ArcGIS for Server, High Priority | Tagged , , , , , , , , , | 17 Comments

Release of the Deprecated Features Plan for ArcGIS 10.4 and 10.4.1

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This blog post provides the latest updates regarding deprecated features in ArcGIS 10.4 and in the recent release of ArcGIS 10.4.1.

Posted in Announcements, ArcGIS for Desktop, ArcGIS for Server, ArcGIS Pro, Geodatabase, SDK | Tagged , , , , , , , , | Leave a comment

How To Escalate A Defect

If your support case is attached to an existing defect or has been diagnosed as a new defect with our software and it is adversely affecting your business, you can escalate the defect through for additional consideration in upcoming releases.

A defect can only be escalated if the following conditions are met:

  • Your organization must have active software maintenance
  • The defect has not already been escalated by another user within your organization.

To escalate a defect, follow the steps below.

1. Go to the My Esri Site and log in using your Esri Account.

2. Click on the ‘My Organizations’ tab and pull up the organization associated with your customer number. Then click the ‘Support’ tab. Continue reading

Posted in Support.Esri.com | Tagged , , , , , | 2 Comments

A Non-programmer’s Guide to Troubleshooting ArcPy

My name is Andrew–you can call me Drew–and I’m a Desktop Support Analyst with Esri Support Services. If you’ve ever called us to talk about a Python issue, you’ve probably spoken to me! I get a lot of positive feedback from the people I speak with about troubleshooting Python scripts, and I’d like to share the most popular advice I have to give. Whether you’re learning to code for the first time, or just getting started with the ArcPy site package, these tips and tricks should help you get your script back on track and closer to completion. Continue reading

Posted in ArcGIS for Desktop | Tagged , , , , , , , , , , | 1 Comment

Support Services at the Esri Developer Summit: March 7-11, 2016

Are you going to the Esri Developer Summit this year? Are you hoping to run into one of your favorite Technical Support Analysts to get some special assistance? Come see us at the GIS Technical Support Island (TSI). Continue reading

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Getting Ready for Esri 2016 – It’s Time to Upgrade from ArcGIS 10.0

Are you running ArcGIS 10.0 for some of your GIS needs? We know, it’s a great platform, but it’s time to move onward and upward. Over the last five years, Esri has developed greater and more powerful functionalities across all platforms, moving from ArcGIS 10.0 all the way to the upcoming release of ArcGIS 10.4. These upgrades have come with more tools, more efficient processing, and more features that allow you to create and share the data and maps you need. If you haven’t upgraded your applications and geodatabases yet, it’s time to start planning. Continue reading

Posted in Announcements, ArcGIS for Desktop, ArcGIS for Server, ArcSDE | Tagged , , , , | 3 Comments

Introducing the Esri Support GitHub Repository

We are proud to announce that Esri Support is now on GitHub!

Esri Support and GitHub

Esri Support and GitHub

We recently released a Developer Support repository on GitHub that contains resources for troubleshooting, as well as proof of concept samples to support developers and those who are interested in development. Continue reading

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Is Windows 10 certified with ArcGIS Products?

Update on January 14, 2016:

Windows 10 support begins at ArcGIS 10.3.1.

Other than the products currently certified, Esri recommends that you do not install Windows 10 for use with Esri products until testing and certification are complete.

Continue reading

Posted in Announcements | Tagged , , , , , , | 9 Comments

Release of the Mid-Year 2015 Update to the Deprecated Features for ArcGIS

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This blog post provides updated information regarding deprecated features of ArcGIS 10.3.1 and the upcoming ArcGIS 10.4 release. ArcGIS 10.3.1 was released in May 2015.

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Release of the Year-End 2014 Update to the Deprecation Plan for ArcGIS

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This blog post provides updated deprecation information regarding ArcGIS 10.3 and 10.2.x. The first version of the 10.3 series was released in December 2014. Starting in 2014, with the release of ArcGIS 10.2.1, the pattern for the deprecation plan changed from a … Continue reading

Posted in Announcements, Support.Esri.com | Tagged , , , , , , , , , , , , , | 4 Comments