Tag Archives: Announcement

Support.esri.com Beta Launch!

Esri Support Beta website

It’s here! We have released the beta version of the upcoming Support website redesign. This is an exciting change that enhances the current capabilities of the web site, improves the organization of Support content, and modernizes the way in which you interact with … Continue reading

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Important deprecation announcement for ArcGIS 10.1 and the upcoming release of 10.2.1 / 10.2.2

At each release, Esri assesses if there are any platforms (operating systems, databases, development environments, or hardware) that are at the end of their supportability. Additionally, we review our technology to see if any of the newer functionality has superseded older functionality. In either case, we try to give as much advanced notice as possible for any changes in supported platforms or functionality through our Deprecation Plan documents.

Given the pace in the change of technology, we have been fairly conservative in what we deprecate. However, with the update to the Deprecation Plan for ArcGIS 10.1 and 10.2, plus the releases of ArcGIS 10.2.1 and 10.2.2, we have a number of items that need to be deprecated. Many of these changes have been a long time coming (for both platforms and functionality); and we have also noted upcoming plans to give you early notice for software that will eventually be impacted. Continue reading

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Announcement regarding supportability of Windows 8.1, Vista, and XP

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With the release of ArcGIS 10.2.1 and its related products, and in response to Microsoft’s plan to end support for Windows XP in April 2014, the 10.2.1 release of ArcGIS for Desktop, ArcGIS for Server, ArcGIS Engine, ArcGIS Reader, and Runtime … Continue reading

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Retirement of support for ArcGIS 9.3 and ArcGIS 9.3.1 products

Esri is committed to providing the best possible support for our products. Periodically, it is necessary to deprecate specific functionalities and/or platforms to continue delivering optimal support to our users for the remaining Esri software products.

Please be aware that after December 31, 2013, ArcGIS 9.3 and ArcGIS 9.3.1 (for Desktop and Server) and their extensions will be officially retired. ArcGIS 10.0 will be moved to its Mature Support phase, and 10.1 will move to Extended Support.

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Important deprecation announcement for ArcGIS 10.1 and the upcoming release of 10.2

Esri logo

Esri is committed to providing the best possible support for our products. Thus, we find it necessary to periodically deprecate specific functionalities and platforms (operating systems, databases, development environments, hardware, etc.) to continue delivering optimal support to our users. These … Continue reading

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ArcPad 10.0 Service Pack 2 Released

We are pleased to announce that Service Pack 2 for ArcPad 10.0 is now available to download at the Esri Customer Care website.

With this release, we have fixed bugs and introduced a few new tools:                                      



  • Map Annotations,

  • ArcPad App Shortcuts, and

  • ArcPad toolbar editing (on the desktop).

To read more about these, read the official press release. If you have any questions or run into issues with the installation, please contact Esri Technical Support at 1-888-377-4575, option 2, or visit the Support site. Users outside the United States should contact their local distributor for help.


Denise King
User Advocacy Group, Esri Support Services
Follow me on Twitter: http://twitter.com/DeniseKing_esri



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ArcGIS 10 Now Available in Six Languages


Customers in the United States can visit the Customer Care Portal for more information about how to get ArcGIS 10 in English, French, German, Neutral Spanish, Japanese or Simplified Chinese. Customers outside the United States should contact their local Esri office for details.



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Important Deprecation announcement for ArcGIS 10 and future release of 10.1

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At each release, Esri assesses if there are any platforms (operating systems, databases, development environments, hardware, etc.) that are not being used as much anymore or are at the end of their supportability. In addition, we look at our own technology stack to see if some of the newer functionality has superseded older functionality. In either case, we try to give as much notice as possible for any changes in supported platforms or functionality in deprecation notices.


We would like you to review the ArcGIS 10 and 10.1 Deprecation Plan to be familiar with this information as you plan to migrate to ArcGIS 10 or think about plans for the future when 10.1 is released. The deprecation document is also linked from Knowledge Base Article 38202.


Esri is committed to providing the best possible support for our products. Please let us know if you have any concerns with this information by leaving a comment on this blog.



Mike H., Program Manager
User Advocacy Group, Esri Support Services


Mike H., Program Manager
 Follow me on Twitter: http://twitter.com/mikehogan

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THE LIST…of issues targeted in ArcGIS 9.3.1 Service Pack 2 (SP2)

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With ArcGIS 9.3.1 SP2 scheduled to be available in July 2010, there is a targeted list of issues that are planned to be addressed in SP2. This list is subject to change at any time, and Esri will continue to add additional items. The following link is to the PDF file that contains the detailed list of the issues that are planned to be addressed in ArcGIS 9.3.1 SP2: ArcGIS 9.3.1 Service Pack 2 Announcement.



Mike H., Program Manager
User Advocacy Group, ESRI Support Services


Mike H., Program Manager
 Follow me on Twitter: http://twitter.com/mikehogan

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