Tag Archives: Announcement
As part of our ongoing commitment to enhance the online support experience for our global user base, we are very pleased to announce the official launch of the Spanish language version of our award-winning Esri Support website. Continue reading
It’s here! We have released the beta version of the upcoming Support website redesign. This is an exciting change that enhances the current capabilities of the web site, improves the organization of Support content, and modernizes the way in which you interact with … Continue reading
At each release, Esri assesses if there are any platforms (operating systems, databases, development environments, or hardware) that are at the end of their supportability. Additionally, we review our technology to see if any of the newer functionality has superseded older functionality. In either case, we try to give as much advanced notice as possible for any changes in supported platforms or functionality through our Deprecation Plan documents.
Given the pace in the change of technology, we have been fairly conservative in what we deprecate. However, with the update to the Deprecation Plan for ArcGIS 10.1 and 10.2, plus the releases of ArcGIS 10.2.1 and 10.2.2, we have a number of items that need to be deprecated. Many of these changes have been a long time coming (for both platforms and functionality); and we have also noted upcoming plans to give you early notice for software that will eventually be impacted. Continue reading
With the release of ArcGIS 10.2.1 and its related products, and in response to Microsoft’s plan to end support for Windows XP in April 2014, the 10.2.1 release of ArcGIS for Desktop, ArcGIS for Server, ArcGIS Engine, ArcGIS Reader, and Runtime … Continue reading
Esri is committed to providing the best possible support for our products. Periodically, it is necessary to deprecate specific functionalities and/or platforms to continue delivering optimal support to our users for the remaining Esri software products.
Please be aware that after December 31, 2013, ArcGIS 9.3 and ArcGIS 9.3.1 (for Desktop and Server) and their extensions will be officially retired. ArcGIS 10.0 will be moved to its Mature Support phase, and 10.1 will move to Extended Support.
Check out the latest addition to ArcGIS Ideas: a new notification feature that automatically updates you when the status of an Idea you’ve posted has changed. Now you can get an email that lets you know when an Idea you’ve posted is being implemented! We’ll also send out a notification any time we change the status of an Idea to “Under Consideration”.
The notification process will send out an email to the address associated with your Esri Global Account. You can change this email address by clicking on the “Edit Esri Global Account” link after logging into the Support site.
With automatic notification, it’s even easier to keep track of your Ideas. Keep those Ideas coming!
Jessica G. – Online Support Services
We are pleased to announce that Service Pack 2 for ArcPad 10.0 is now available to download at the Esri Customer Care website.
With this release, we have fixed bugs and introduced a few new tools:
- Map Annotations,
- ArcPad App Shortcuts, and
- ArcPad toolbar editing (on the desktop).
To read more about these, read the official press release. If you have any questions or run into issues with the installation, please contact Esri Technical Support at 1-888-377-4575, option 2, or visit the Support site. Users outside the United States should contact their local distributor for help.
User Advocacy Group, Esri Support Services
Follow me on Twitter: http://twitter.com/DeniseKing_esri
Customers in the United States can visit the Customer Care Portal for more information about how to get ArcGIS 10 in English, French, German, Neutral Spanish, Japanese or Simplified Chinese. Customers outside the United States should contact their local Esri office for details.