Tag Archives: 10

ArcGIS 10.0 SP1 Released

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We are pleased to announce that ArcGIS 10.0 Service Pack 1 was released today.  We recommend that you install SP1 for all ArcGIS products at your earliest convenience.  There are many fixes and improvements that are included as part of this service pack.

Links to the downloads and installation instructions are below:

ArcGIS (Desktop, Engine Server) 10.0 SP1

List of Issues Addressed

ArcIMS 10.0 SP1

ArcSDE 10.0 SP1

ArcGIS Military Analyst 10.0 SP1

ArcGIS Military Overlay Editor 10.0 SP1

If you have any questions or run into issues with the installation please contact Esri Technical Support at 1-888-377-4575, option 2, or visit the Support site. Users outside the United States should contact their local distributor for help.


Mike H., Program Manager
User Advocacy Group, Esri Support Services

Mike H., Program Manager
 Follow me on Twitter: http://twitter.com/mikehogan

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Haunted by geocoding? Brew up something new with version 9.3.1 locator styles in ArcGIS 10

Happy Halloween

halloween picture - jack o' lanterns

It was a dark and stormy night in Redlands, and the Esri Support Services Analyst, Cassandra, was working late, getting caught up on all things new in ArcGIS Desktop version 10.

Suddenly, an apparition appeared – the ghost of locators past! Shaking his chains of Excel files and lookup tables and murmuring something about data standardization, he told Cassandra to share his secrets of how to use version 9.3 locator styles in version 10.

Okay, enough ghost stories. Hello, this is Cassandra again, brewing up new geocoding locators. While there are lots of improvements and enhancements for geocoding in ArcGIS 10, did you know that you can download and use version 9.3.1 locator styles in version 10?

To download the version 9.3.1 locator styles, go to the following Web page, download the zip file, and copy the .LOT files into C:Program FilesArcGISDesktop10.0Locators* folder: 9.3.1 Locator Styles.

*or wherever ArcGIS Desktop 10 is installed.

Once you’ve added in the version 9.3.1 locator styles, you should see all of the version 9.3.1 locator styles and the new version 10 locator styles in the ‘Select Address Locator Style’ dialog box when selecting an Address Locator Style on the ‘Create Address Locator’ tool:

Select Address Locator Style dialog box

Using the version 9.3.1 locator styles can also help you work around a known issue with the version 10 locator. For more information on this issue, please see the following Esri Knowledge Base article: Bug: Geocoding does not match anything when a locator is built with no city, state, or zip fields mapped.

Once you have the version 9.3.1 locator styles installed, you can create a new geocoding locator in version 10:

Create Address Locator dialog box

Back to my ghosts! With my new locator created, I can geocode all the haunted locations in Redlands and map them out…boo!

Redlands Haunts.mxd

For more information on what’s new for geocoding in ArcGIS 10, please see the following: What’s new for geocoding in ArcGIS 10.

- Cassandra L., Desktop Support Analyst, Esri Support Services

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ArcGIS 10 Now Available in Six Languages

Customers in the United States can visit the Customer Care Portal for more information about how to get ArcGIS 10 in English, French, German, Neutral Spanish, Japanese or Simplified Chinese. Customers outside the United States should contact their local Esri office for details.

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What’s New in ArcGIS 10?

Need help getting started with ArcGIS 10?

See what’s available online:

- Web Services team – Esri Support Services

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Free ArcGIS 10 Deployment Training for the International User Community

The version of the deployment training seminar, ArcGIS 10 Deployment: Download, Installation, and Authorization (Non-US), for the international user community is now available.

The Deployment Training Seminar will help you with ArcGIS 10 in the following areas:

  • Installing ArcGIS Desktop

  • ArcGIS 10 Authorization

  • ArcGIS 10 Deployment Best Practices

The Deployment Training Seminar (Non-US) is available through the Esri Training Web site at the following URL: http://training.esri.com/acb2000/showdetl.cfm?DID=6&Product_ID=980.

We here at Esri Support Services hope these videos are informative and help you in deploying ArcGIS 10.

NOTE: An Esri Global Account is required. The content and videos are for Non-US customers. If you are looking for the videos and content for the US user community, please see the following blog post for further information and links to the videos and content: Free ArcGIS Deployment Training.

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Important Deprecation announcement for ArcGIS 10 and future release of 10.1

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At each release, Esri assesses if there are any platforms (operating systems, databases, development environments, hardware, etc.) that are not being used as much anymore or are at the end of their supportability. In addition, we look at our own technology stack to see if some of the newer functionality has superseded older functionality. In either case, we try to give as much notice as possible for any changes in supported platforms or functionality in deprecation notices.

We would like you to review the ArcGIS 10 and 10.1 Deprecation Plan to be familiar with this information as you plan to migrate to ArcGIS 10 or think about plans for the future when 10.1 is released. The deprecation document is also linked from Knowledge Base Article 38202.

Esri is committed to providing the best possible support for our products. Please let us know if you have any concerns with this information by leaving a comment on this blog.

Mike H., Program Manager
User Advocacy Group, Esri Support Services

Mike H., Program Manager
 Follow me on Twitter: http://twitter.com/mikehogan

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The Catalog window: Falling in love all over again

Hello, this is Cassandra again, bringing you a blog post about my favorite thing about ArcGIS Desktop 10 – the Catalog window. In a nutshell, the Catalog window provides a tree view of file folders and geodatabases, just like in ArcCatalog, but directly within ArcMap. Need to add to add a feature class, but can’t quite remember where it is? Browse for it with ease in the Catalog window. Need to perform some geoprocessing and geodatabase organization but don’t want to shut down out of ArcMap? Do it in the Catalog window. Getting frustrated with schema locks on your geodatabases? Just stay in ArcMap and do your processes in the Catalog window.

The most common question concerning the Catalog window I’ve seen is ‘Where’s the preview tab?’. This question is easily understandable, especially since the Catalog button on the ArcMap Standard toolbar now opens the Catalog window, not ArcCatalog.

There is neither a Preview nor metadata tab directly available in the Catalog window. However, you can preview the data, view the metadata and more by right-clicking on the item and then select Item Description. The Item Description dialog box gives you access to view, print, edit, validate, export and import the metadata on the Description tab, as well as previewing the geography and table of the item on the Preview tab.

The Catalog Window includes a choice of three views as well. You can cycle through them by clicking the ‘Show Next View’ button.

For more information on the Catalog window, see the following help topic: What is the Catalog window?

Please leave any comments or questions that you may have under the Comments section below. NOTE: You must be logged in to your Esri Global Account to leave comments.

- Cassandra L., Desktop Support Analyst, Esri Support Services

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ArcSDE 10 Geodatabase upgrade issue on Linux Machines

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The following issue has been found when customers attempt to upgrade a geodatabase from an older version to 10, specifically on the Linux Platform:


NIM058774 – ArcSDE geodatabase upgrade for Oracle fails if the geoprocessing upgrade script is executed from a Linux platform.


Please see Knowledge Base article 37974 for further details and workarounds.


Esri is working on a fix for this issue and will be working to make the required Linux files available for download soon.

Mike H., Program Manager
User Advocacy Group, Esri Support Services

Mike H., Program Manager
 Follow me on Twitter: http://twitter.com/mikehogan

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Desperately Seeking Shapefile


Editing in ArcGIS 10: Why can’t I see my layer in the Create Features window?

Hello, this is Cassandra bringing you another blog post about a common question ArcGIS 10 users may have when learning the new editing interface in ArcMap – I certainly did!


When you start editing either a saved map document or a brand new map, ArcMap checks to see if you have any existing feature templates in the map. If no templates are found, ArcMap automatically creates them to help you get started adding features. If you have layers from several different geodatabases or folders of shapefiles in a data frame or multiple data frames in a map document, ArcMap creates templates the first time you start editing in each workspace or data frame if there are no existing templates.


However, if you later add more layers to the map, they may not appear in the Create Features window during the edit session. Take a look at the following example:

I performed some editing on the States layer, and then later added the roads layer to my map. As all of these layers are shapefiles stored in the same folder, I assumed when I started a second edit session that I would see all of the shapefiles in the Create Features window – but my roads layer is missing.


This is because once templates are created the first time you start editing, they are not added automatically after that. You need to create the templates yourself for layers subsequently added to the map. This allows you to control the creation of templates and avoid cluttering the list of templates with templates for layers that may not be used for editing.


See the following ArcGIS Desktop 10 help topics for more information:

Cassandra L. – Desktop Support Analyst


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Product Licensing Help and Resources for ArcGIS 10 and previous versions

With the release of ArcGIS 10, I’d like to take a few minutes and point out some of the resources that are available when you’re stuck on a licensing issue. Let’s start by looking at two Web sites with a ton of utilities and references: the new Esri Customer Care site (for ArcGIS 10), and the still useful Esri Customer Service site (for 9.3.1 and older).

Esri Customer Care site – http://customers.esri.com
Hanna discussed several of the features of the Esri Customer Care site in her blog that was posted in April 2010. Since I’m here to talk about product licensing, I’d like to highlight the ‘Authorization and Provisioning’ tab of the site. This area lets you view the status of ArcGIS 10 authorizations, generate provisioning files to simplify licensing, and get help on other licensing issues. There’s a great FAQ to help you become more familiar with some of the new workflows: Esri Customer Care – Authorization & Provisioning Help.

Esri Customer Service site – http://service.esri.com
The Esri Customer Service site is still the place to go for all of your 9.x licensing questions. Any time you need to transfer a floating license or register single-use and server products, you can use the Product Registration and Request a New License File links. You can instantly register single-use products and receive the license file directly in your email. Floating licenses take a little longer, but submitting a license request on the Web site is the most direct way to get all the details to your Customer Service Representative.

If your Esri Global Account is linked to your customer number, you can also use the Web site to view and manage your organization’s licenses. The ‘License Management’ tab lets you view and transfer floating licenses, as well as create lists and reports about your licensing. The ‘My Software’ link lists your products, and can even show you who registered which UNK number and what extensions.

Licensing ArcGIS 10
I’d like to conclude by pointing out some of the new authorization processes for ArcGIS 10. As everyone who participated in the Beta program knows, licensing has undergone some changes for the release of ArcGIS 10. If you give the links below a read, you’ll be well prepared to license your new software and get up and running as quickly as possible:

ArcGIS Desktop Authorization

ArcGIS Server Authorization.

Please provide any questions or comments that you may have via the comments section below this post. NOTE: You must be logged in to your Esri Global Account to leave comments.

-John P, Senior Implementation Analyst – Esri Support Services

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