Updating Your Enterprise Geodatabase License Just Got Easier

With the release of ArcGIS 10.4 comes a brand new geoprocessing tool that allows you to update your enterprise geodatabase license efficiently through ArcGIS for Desktop. The Update Enterprise Geodatabase License tool is now included in the Geodatabase Administration toolset in the Data Management toolbox. Continue reading

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A Non-programmer’s Guide to Troubleshooting ArcPy

My name is Andrew–you can call me Drew–and I’m a Desktop Support Analyst with Esri Support Services. If you’ve ever called us to talk about a Python issue, you’ve probably spoken to me! I get a lot of positive feedback from the people I speak with about troubleshooting Python scripts, and I’d like to share the most popular advice I have to give. Whether you’re learning to code for the first time, or just getting started with the ArcPy site package, these tips and tricks should help you get your script back on track and closer to completion. Continue reading

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Support Services at the Esri Developer Summit: March 7-11, 2016

Are you going to the Esri Developer Summit this year? Are you hoping to run into one of your favorite Technical Support Analysts to get some special assistance? Come see us at the GIS Technical Support Island (TSI). Continue reading

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Tips and Tricks for Disconnected Editing with Collector for ArcGIS

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Interested in deploying a person or crew of workers to edit your authoritative geographic data in the field without needing a connection to the internet? We are too! Collector for ArcGIS is the perfect client for you if your mobile … Continue reading

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FAQ: Why can’t I access the Support tab in My Esri?

Are you unable to view the Support tab in My Esri? Can you see the Support tab, but not the buttons for Request Case or Chat with an Analyst? We can help. Continue reading

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Product Mapping for the New Request Case Web Form

New Esri Support Product Mapping

Esri Support has launched an updated version of the Support Request Form, now known as the Request Case web form. You can access the Request Case web form from the Esri Support website home page by clicking the Support Request … Continue reading

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Simplify Your Life: Working with Schema Changes in your Replicas

As a support analyst, we get a range of fun issues to review. These issues may be specific to the user’s environment, data, workflow, etc. Sometimes, we may notice an influx of calls pertaining to a single workflow. When this happens, we revisit the resources our users have available to them, and ensure that the documentation clearly describes how to execute workflows.

One of these workflow issues we have seen in the call center lately has been working with schema changes in replicas. For example, after creating a replica, you realize you need to add a field to a certain feature class, or remove a domain that is no longer necessary. This blog hopes to make this workflow more intuitive with a few tricks that will help the replica gurus out there efficiently deal with schema changes. Continue reading

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Information regarding Trimble Positions support in ArcPad 10.2.3

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Edit: February 19, 2016 – ArcPad 10.2.2 (or earlier) users utilizing the Trimble Positions for ArcPad post-processing software in their workflows may now safely upgrade to ArcPad 10.2.3, as the Trimble Positions for ArcPad extension (and the February 2016 update) … Continue reading

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Considerations for Using Vector Tile Layers in ArcGIS Online

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Beta versions of Esri vector basemaps are now available through ArcGIS Online as vector tile layers. These vector basemaps are accessible as both ready-to-use web maps and as vector tile layers you can add to a map. Additionally, vector basemaps include a variety of styles, some new … Continue reading

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Getting Ready for Esri 2016 – It’s Time to Upgrade from ArcGIS 10.0

Are you running ArcGIS 10.0 for some of your GIS needs? We know, it’s a great platform, but it’s time to move onward and upward. Over the last five years, Esri has developed greater and more powerful functionalities across all platforms, moving from ArcGIS 10.0 all the way to the upcoming release of ArcGIS 10.4. These upgrades have come with more tools, more efficient processing, and more features that allow you to create and share the data and maps you need. If you haven’t upgraded your applications and geodatabases yet, it’s time to start planning. Continue reading

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