FAQ: Why can’t I access the Support tab in My Esri?

Are you unable to view the Support tab in My Esri? Can you see the Support tab, but not the buttons for Request Case or Chat with an Analyst? We can help. Continue reading

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Product Mapping for the New Request Case Web Form

New Esri Support Product Mapping

Esri Support has launched an updated version of the Support Request Form, now known as the Request Case web form. You can access the Request Case web form from the Esri Support website home page by clicking the Support Request … Continue reading

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Simplify Your Life: Working with Schema Changes in your Replicas

As a support analyst, we get a range of fun issues to review. These issues may be specific to the user’s environment, data, workflow, etc. Sometimes, we may notice an influx of calls pertaining to a single workflow. When this happens, we revisit the resources our users have available to them, and ensure that the documentation clearly describes how to execute workflows.

One of these workflow issues we have seen in the call center lately has been working with schema changes in replicas. For example, after creating a replica, you realize you need to add a field to a certain feature class, or remove a domain that is no longer necessary. This blog hopes to make this workflow more intuitive with a few tricks that will help the replica gurus out there efficiently deal with schema changes. Continue reading

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Information regarding Trimble Positions support in ArcPad 10.2.3

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Edit: February 19, 2016 – ArcPad 10.2.2 (or earlier) users utilizing the Trimble Positions for ArcPad post-processing software in their workflows may now safely upgrade to ArcPad 10.2.3, as the Trimble Positions for ArcPad extension (and the February 2016 update) … Continue reading

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Considerations for Using Vector Tile Layers in ArcGIS Online

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Beta versions of Esri vector basemaps are now available through ArcGIS Online as vector tile layers. These vector basemaps are accessible as both ready-to-use web maps and as vector tile layers you can add to a map. Additionally, vector basemaps include a variety of styles, some new … Continue reading

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Getting Ready for Esri 2016 – It’s Time to Upgrade from ArcGIS 10.0

Are you running ArcGIS 10.0 for some of your GIS needs? We know, it’s a great platform, but it’s time to move onward and upward. Over the last five years, Esri has developed greater and more powerful functionalities across all platforms, moving from ArcGIS 10.0 all the way to the upcoming release of ArcGIS 10.4. These upgrades have come with more tools, more efficient processing, and more features that allow you to create and share the data and maps you need. If you haven’t upgraded your applications and geodatabases yet, it’s time to start planning. Continue reading

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Setting up a proxy with Web AppBuilder for ArcGIS (Developer Edition)

Welcome to part two! In our last blog post, we looked at how to set up a proxy to work with a JavaScript application. Today, we’ll be taking a look at the workflow to set up a proxy with Web AppBuilder for ArcGIS. Continue reading

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Introducing the Esri Support GitHub Repository

We are proud to announce that Esri Support is now on GitHub!

Esri Support and GitHub

Esri Support and GitHub

We recently released a Developer Support repository on GitHub that contains resources for troubleshooting, as well as proof of concept samples to support developers and those who are interested in development. Continue reading

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Is Windows 10 certified with ArcGIS Products?

Update on January 14, 2016:

Windows 10 support begins at ArcGIS 10.3.1.

Other than the products currently certified, Esri recommends that you do not install Windows 10 for use with Esri products until testing and certification are complete.

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Release of the Mid-Year 2015 Update to the Deprecated Features for ArcGIS

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This blog post provides updated information regarding deprecated features of ArcGIS 10.3.1 and the upcoming ArcGIS 10.4 release. ArcGIS 10.3.1 was released in May 2015.

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