The New Support.esri.com – Product Pages

The new Support website provides a variety of tools and resources to help you find answers to your questions and solutions for your technical issues. If you are just looking for general help information, the site includes multiple channels to guide you to important reference materials. If you are looking for more specific information related to a certain product and version, the Support’s new product pages are designed to only show you the content that is relevant for your ArcGIS deployment.

Find Information for Your Product

On the Support home page, the “blue blocks” represent the six product areas that Esri serves, and you can click any of the links in those blocks if you see your product. These same six categories are also accessible from anywhere on the website from the Products drop-down menu in the navigation bar.

  • Desktop – ArcGIS for Desktop (ArcCatalog, ArcMap, ArcGIS Pro, etc.), industry focused extensions, and data and workflow extensions.
  • Server – ArcGIS for Server, Portal for ArcGIS, server extensions, and more
  • Online – ArcGIS Online
  • Developers – ArcGIS Engine, Runtime SDKs, Web APIs, and more
  • Apps – “ArcGIS/Esri Maps for X” series, ArcPad, Explorer for ArcGIS, Collector for ArcGIS, other mobile / web apps, etc.
  • More Products - Business Analyst, Esri CityEngine, ArcGIS for Local/State Government, legacy products, and everything else Continue reading
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Release of the Deprecated Features Plan for ArcGIS 10.4 and 10.4.1

Esri logo

This blog post provides the latest updates regarding deprecated features in ArcGIS 10.4 and in the recent release of ArcGIS 10.4.1.

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Getting Comfortable with JavaScript API 4.0

Now that the ArcGIS API for JavaScript 4.0 has been released for a couple of weeks, this is an excellent opportunity to take a walk through some of the new syntax and functionality. This blog will go through a sample 3D application focusing on the Search widget. You can follow along with the sample code from the Esri Developer Support GitHub repository, and run the hosted sample here: View it Live.

Functionality-wise, the app displays a 3D map with four widgets: Search, Zoom, Compass, and Attribution. By default, the View includes the latter three widgets, as described in the documentation. If you’re not familiar with the 4.x changes, all mapping apps contain a map and a view. The map holds the data, and the view contains the visualization information for that data. In other words, the map is the subject, and the view is the camera; complete with filters, modes, and settings. All 2D apps will have MapViews, and 3D apps will have SceneViews (note: the term ‘scene’ indicates three dimensions across ArcGIS). The same applies for maps from ArcGIS Online and Portal for ArcGIS: a WebMap is 2D, and a WebScene is 3D.

2D map + 3D scene

2D map + 3D scene

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Google Chrome 51 Issues when Logging in to Portal for ArcGIS, ArcGIS Online, or Custom Apps

Update, 2 June 2016: Google Chrome 51.0.2704.79 was just released; it fixes the change that caused a blank screen for ArcGIS Online, Portal for ArcGIS, and applications built with the ArcGIS API for JavaScript. If you are affected by this, please click the Customize and control Google Chrome button and navigate to “Help > About Google Chrome” to force an update check and upgrade to this latest patch level.

The previous version was 51.0.2704.63, and the fixed version is 51.0.2704.79.

Update, 27 May 2016: KB 13156 has been published on the Support website to provide additional information about this issue.

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Google released an update to Google Chrome (version 51), which was pushed out to the public on Wednesday, May 25th. Unfortunately, this update included a change that impacts anyone using Google Chrome to access ArcGIS Online or Portal for ArcGIS versions 10.3, 10.3.1, 10.4, or 10.4.1.

This change impacts many apps built on the ArcGIS API for Javascript (versions 3.8 – 3.16), several subsets of custom apps built by users, partners, and Esri Professional Services (for example, any app that uses the feature table or an analysis widget), and, most notably, the “home app” in ArcGIS Online and Portal for ArcGIS.

You may be seeing a screen similar to this after logging in: a blank screen with few or no elements.

What you can do:

If you are using Google Chrome to access ArcGIS Online, the above listed Portal for ArcGIS versions, or apps built with the above-listed versions of the ArcGIS API for JavaScript, please turn off auto-update in your Chrome browser now. If Chrome was updated, you will need to temporarily use another browser (such as Internet Explorer or Mozilla Firefox) until patches have been released.

What Esri is doing:

  • The ArcGIS Online team is preparing fixes that will go live this evening.
  • We are still working on a solution for Portal for ArcGIS.
  • Developers using the hosted version of the JavaScript API are unaffected, as it has already been patched.
  • We are working on a solution for JavaScript API developers that use either a custom build of the API or use it locally.

We will provide updates at the top of this blog post regarding Portal for ArcGIS and ArcGIS API for JavaScript as soon as we have more information. A technical article has been released for this issue, KB 13156, which provides some additional detail about this problem.

If you have run into any problems as a result of this bug that impact your workflows, please contact Esri Support Services at 1-888-377-4575.


Gregory L. – Online Support Resources

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The New Esri Support Website is Live!

Esri Support is pleased to introduce the new Esri Support website. The new support.esri.com has been designed with a focus on providing an improved online support experience for all users. In addition to the new product-centered navigation, there are a number of new features to help you find answers to your questions and solutions to your technical issues on the ArcGIS platform.

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Search Improvements on the New Support Site

With the launch of the new Esri Support website, you may temporarily experience a less robust search compared to that of the previous Support site. This is expected and the search experience is expected to improve significantly over the next few days.

To create a search that brings you the content you’re looking for, our new site requires time to make connections among various indexes, collections, and feeds. This process will take a few days, but in the interim, please use the site navigation to find content through the product pages or by using your preferred search engine.

Thanks for your continued support, and we’ll keep you updated as we progress!


Megan S. – Online Support Resources

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Announcing the Next Generation of ArcGIS Ideas in the Esri Community on GeoNet!

ArcGIS Ideas Space

UPDATE: The current ArcGIS Ideas site will be placed in read-only mode beginning Wednesday, May 25th. Users will be able to post, comment, and vote on existing ideas in the Esri Community on GeoNet on the evening of Thursday, May … Continue reading

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Support.esri.com Beta Launch!

Esri Support Beta website

It’s here! We have released the beta version of the upcoming Support website redesign. This is an exciting change that enhances the current capabilities of the web site, improves the organization of Support content, and modernizes the way in which you interact with … Continue reading

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Preparing Data for CityEngine

Looking for a way to model your city in 3D? Look no further! To create a 3D model of a real world city in CityEngine that can be used for city planning, modeling of 3D phenomena, or even in 3D gaming environments, all you need is a DEM, streets data, and building footprints.

For those with CityEngine 2016.0, please read this post that shows you how to quickly prepare data for CityEngine with the Get map data wizard.

Before you bring your GIS data into CityEngine, however, there is some data preparation involved. Here, we review key information you need to know before getting started.

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New Esri Support Website Announcement

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Hello everyone – we are happy to announce that a new Esri Support website (support.esri.com) will be launching soon! As a resource for self-service and assisted support, the Support website plays an important role in our customers’ online support experience. Our Support website currently … Continue reading

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