Category Archives: Support.Esri.com

WWTSD (What Would Tech Support Do?) Part II: Data-specific Issues

Esri logo

This blog post is part II of the WWTSD blog series from Esri Support Services. Click here to view the first part in the series: WWTSD (What Would Tech Support Do?) Part I. Have you ever attempted to run a geoprocessing tool, … Continue reading

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The Esri Support Site Is Now in Spanish!

As part of our ongoing commitment to enhance the online support experience for our global user base, we are very pleased to announce the official launch of the Spanish language version of our award-winning Esri Support website. Continue reading

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Recover Lost Licenses from My Esri

Nobody likes to talk about it, but sometimes computers can crash.  Yup, the entire thing just fails and nothing at all can be recovered (if you haven’t backed up your data, go do it now!) Or what if your laptop is stolen, or you flipped your kayak and your machine sank to the bottom of Lake Superior?  You just don’t have it anymore and there is absolutely nothing you can do to get it back. When these types of things happen, any Esri licenses that were authorized on the machine may be lost, too.

In the past, an authorized maintenance contact had to call Esri Technical Support to submit a license appeal and recover the lost licenses.  Now, this functionality is built in to My Esri, empowering your organization with self-service functionality and enabling you to get back up and running quickly. Continue reading

Posted in Announcements, ArcGIS Desktop, ArcGIS Enterprise, ArcGIS Pro, export, Support.Esri.com | Tagged , , , , , | 4 Comments

Creating a Custom Widget for Web AppBuilder for ArcGIS using the Report Class

sample-code

Web AppBuilder for ArcGIS (Developer Edition) version 2.4 supports a Report class with which you can print a file with a map, tables, and other supporting elements. Check out the ArcGIS blog post, Creating a Custom Widget for Web AppBuilder for ArcGIS using the … Continue reading

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Esri Support Update: Using My Esri and the Request Case form

As always, Esri Support aims to make your time with us as simple and pleasant as possible. We are constantly reviewing the ways we interact with you and making improvements so that you receive the best possible support from our highly qualified team of analysts.

Starting on April 3rd, we are deprecating the support@esri.com email address as a method for creating an Esri Support ticket. Instead, we request that all Email and Chat cases be created through the Support website. Continue reading

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A Survey: Your Esri Online Support Resources

Esri logo

Here at Esri Support, our goal is to provide you with a world-class support experience and ensure your success with the ArcGIS Platform–one element of this experience is online support.

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JavaScript Debugging Tips Part II – Google Chrome and the Console Tab

This blog post is the 2nd in a series of JavaScript debugging tips and tricks to help you on your way. See JavaScript Debugging Tips Part I – Google Chrome and the Network Tab for our first segment.


The most enjoyable part of any programming assignment is right near the beginning when you sit down with a pile of tools and resources and start hammering away at raw clumps of code. The more difficult part comes when you attempt to launch the application, only to watch that tightly-written code unravel into multiple late nights staring at a computer screen. However, all is not lost, as we have an excellent recommendation for you, which is the subject of this blog: the Console tab inside your favorite browser’s Developer Tools. Continue reading

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Support Services at the Esri User Conference: June 28-30, 2016

Esri Support Services will be at the 2016 Esri International User Conference in San Diego (June 27 – July 1), where we will offer the GIS Technical Support help desk area to answer any of your questions. Specialists in all areas of Esri software will be available to assist you.

Users attending the conference can visit our reception desk and set up a meeting with a support analyst (for a specific technology area) to discuss their problems, issues, and questions. Appointments are not required, so feel free to stop by in between sessions or during lunch, but don’t forget to register for the User Conference to gain access to the GIS Technical Support Island, technical sessions, user stories, and demos of the latest Esri products.

Location:

Toward the back of Hall A in the Customer Care pavilion; if you’re facing away from the street, we’re on the eastern-most side of the building!

Hours of Operation:

  • Tuesday, June 28th, 9:00 AM – 6:00 PM
  • Wednesday, June 29th, 9:00 AM – 6:00 PM
  • Thursday, June 30th, 9:00 AM – 1:30 PM

We look forward to seeing you there!


Gregory L. – Online Support Resources

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ASP Online Ranks Esri as a Top Ten Support Website of 2016

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ASP, the Association of Support Professionals, is commonly recognized as the most reputable and non-biased technical support website evaluation and ranking organization in the industry. In preparation for the redesign of our own support website, Esri’s Online Support Resources team has been working … Continue reading

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The New Support.esri.com – Product Pages

The new Support website provides a variety of tools and resources to help you find answers to your questions and solutions for your technical issues. If you are just looking for general help information, the site includes multiple channels to guide you to important reference materials. If you are looking for more specific information related to a certain product and version, the Support’s new product pages are designed to only show you the content that is relevant for your ArcGIS deployment.

Find Information for Your Product

On the Support home page, the “blue blocks” represent the six product areas that Esri serves, and you can click any of the links in those blocks if you see your product. These same six categories are also accessible from anywhere on the website from the Products drop-down menu in the navigation bar.

  • Desktop – ArcGIS for Desktop (ArcCatalog, ArcMap, ArcGIS Pro, etc.), industry focused extensions, and data and workflow extensions.
  • Server – ArcGIS for Server, Portal for ArcGIS, server extensions, and more
  • Online – ArcGIS Online
  • Developers – ArcGIS Engine, Runtime SDKs, Web APIs, and more
  • Apps – “ArcGIS/Esri Maps for X” series, ArcPad, Explorer for ArcGIS, Collector for ArcGIS, other mobile / web apps, etc.
  • More Products - Business Analyst, Esri CityEngine, ArcGIS for Local/State Government, legacy products, and everything else Continue reading
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