Category Archives: Announcements
Here at Esri Support, our goal is to provide you with a world-class support experience and ensure your success with the ArcGIS Platform–one element of this experience is online support.
Are you going to the Esri Developer Summit this year? Perhaps you have some questions or need help and would like some special assistance from our Technical Support Analysts? Come see us at the GIS Technical Support Island (TSI) in the Esri Showcase. Esri … Continue reading
Announcement: Errors Encountered in ArcGIS Server and Portal for ArcGIS Web Apps after Certain Browser Updates
02/06/2017 Update: Patches have been released for Portal for ArcGIS version 10.3 and 10.4, which can be found here. We are continuing to work on patches for ArcGIS Server Manager (10.2.x, 10.3, and 10.4) and Portal for ArcGIS (10.2.x). We appreciate your patience as these patches are being developed.
11/23/2016 Update: Patches have been released for ArcGIS Server version 10.3.1 and 10.4.1, which can be found here. We are continuing to work on patches for ArcGIS Server Manager (10.2.x, 10.3, and 10.4) and Portal for ArcGIS (10.2.x, 10.3, and 10.4). We appreciate your patience as these patches are being developed.
11/10/2016 Update: Patches have been released for Portal for ArcGIS versions 10.3.1 and 10.4.1, which can be found here. We are continuing to develop patches for ArcGIS Server Manager (10.2.x, 10.3.x, and 10.4.x) and Portal for ArcGIS at version 10.2.x, 10.3, and 10.4.
The forthcoming updates to the Firefox, Chrome, and Safari browsers cause errors in some web applications for ArcGIS Server and Portal for ArcGIS when users upload content. Continue reading
The CityEngine 2016.0 release was a ground breaking release. For those who are new to CityEngine and unfamiliar with the workflows, the new release cuts out a significant amount of time required to access and prepare data for use in CityEngine. For those who still want to use their own data…great!
You can find more information about preparing your data here.
For those who want a quick way of getting data and getting a CityEngine project up and running as quickly as possible, CityEngine 2016 is here to help with the Get map data wizard. Continue reading
Esri Support Services will be at the 2016 Esri International User Conference in San Diego (June 27 – July 1), where we will offer the GIS Technical Support help desk area to answer any of your questions. Specialists in all areas of Esri software will be available to assist you.
Users attending the conference can visit our reception desk and set up a meeting with a support analyst (for a specific technology area) to discuss their problems, issues, and questions. Appointments are not required, so feel free to stop by in between sessions or during lunch, but don’t forget to register for the User Conference to gain access to the GIS Technical Support Island, technical sessions, user stories, and demos of the latest Esri products.
Toward the back of Hall A in the Customer Care pavilion; if you’re facing away from the street, we’re on the eastern-most side of the building!
Hours of Operation:
- Tuesday, June 28th, 9:00 AM – 6:00 PM
- Wednesday, June 29th, 9:00 AM – 6:00 PM
- Thursday, June 30th, 9:00 AM – 1:30 PM
We look forward to seeing you there!
Gregory L. – Online Support Resources
ASP, the Association of Support Professionals, is commonly recognized as the most reputable and non-biased technical support website evaluation and ranking organization in the industry. In preparation for the redesign of our own support website, Esri’s Online Support Resources team has been working … Continue reading
This blog post provides the latest updates regarding deprecated features in ArcGIS 10.4 and in the recent release of ArcGIS 10.4.1.
The previous version was 51.0.2704.63, and the fixed version is 51.0.2704.79.
Update, 27 May 2016: KB 13156 has been published on the Support website to provide additional information about this issue.
Google released an update to Google Chrome (version 51), which was pushed out to the public on Wednesday, May 25th. Unfortunately, this update included a change that impacts anyone using Google Chrome to access ArcGIS Online or Portal for ArcGIS versions 10.3, 10.3.1, 10.4, or 10.4.1.
You may be seeing a screen similar to this after logging in: a blank screen with few or no elements.
What you can do:
What Esri is doing:
- The ArcGIS Online team is preparing fixes that will go live this evening.
- We are still working on a solution for Portal for ArcGIS.
If you have run into any problems as a result of this bug that impact your workflows, please contact Esri Support Services at 1-888-377-4575.
Gregory L. – Online Support Resources
Esri Support is pleased to introduce the new Esri Support website. The new support.esri.com has been designed with a focus on providing an improved online support experience for all users. In addition to the new product-centered navigation, there are a number of new features to help you find answers to your questions and solutions to your technical issues on the ArcGIS platform.