Category Archives: Announcements
This blog post provides the latest updates regarding deprecated features in the recent release of ArcGIS 10.5.1. With each release, Esri assesses and adjusts the products and functionality supported in the ArcGIS Platform based on customer needs and technological trends. The … Continue reading
Nobody likes to talk about it, but sometimes computers can crash. Yup, the entire thing just fails and nothing at all can be recovered (if you haven’t backed up your data, go do it now!) Or what if your laptop is stolen, or you flipped your kayak and your machine sank to the bottom of Lake Superior? You just don’t have it anymore and there is absolutely nothing you can do to get it back. When these types of things happen, any Esri licenses that were authorized on the machine may be lost, too.
In the past, an authorized maintenance contact had to call Esri Technical Support to submit a license appeal and recover the lost licenses. Now, this functionality is built in to My Esri, empowering your organization with self-service functionality and enabling you to get back up and running quickly. Continue reading
As always, Esri Support aims to make your time with us as simple and pleasant as possible. We are constantly reviewing the ways we interact with you and making improvements so that you receive the best possible support from our highly qualified team of analysts.
Starting on April 3rd, we are deprecating the firstname.lastname@example.org email address as a method for creating an Esri Support ticket. Instead, we request that all Email and Chat cases be created through the Support website. Continue reading
Here at Esri Support, our goal is to provide you with a world-class support experience and ensure your success with the ArcGIS Platform–one element of this experience is online support.
Are you going to the Esri Developer Summit this year? Perhaps you have some questions or need help and would like some special assistance from our Technical Support Analysts? Come see us at the GIS Technical Support Island (TSI) in the Esri Showcase. Esri … Continue reading
Announcement: Errors Encountered in ArcGIS Server and Portal for ArcGIS Web Apps after Certain Browser Updates
02/06/2017 Update: Patches have been released for Portal for ArcGIS version 10.3 and 10.4, which can be found here. We are continuing to work on patches for ArcGIS Server Manager (10.2.x, 10.3, and 10.4) and Portal for ArcGIS (10.2.x). We appreciate your patience as these patches are being developed.
11/23/2016 Update: Patches have been released for ArcGIS Server version 10.3.1 and 10.4.1, which can be found here. We are continuing to work on patches for ArcGIS Server Manager (10.2.x, 10.3, and 10.4) and Portal for ArcGIS (10.2.x, 10.3, and 10.4). We appreciate your patience as these patches are being developed.
11/10/2016 Update: Patches have been released for Portal for ArcGIS versions 10.3.1 and 10.4.1, which can be found here. We are continuing to develop patches for ArcGIS Server Manager (10.2.x, 10.3.x, and 10.4.x) and Portal for ArcGIS at version 10.2.x, 10.3, and 10.4.
The forthcoming updates to the Firefox, Chrome, and Safari browsers cause errors in some web applications for ArcGIS Server and Portal for ArcGIS when users upload content. Continue reading
The CityEngine 2016.0 release was a ground breaking release. For those who are new to CityEngine and unfamiliar with the workflows, the new release cuts out a significant amount of time required to access and prepare data for use in CityEngine. For those who still want to use their own data…great!
You can find more information about preparing your data here.
For those who want a quick way of getting data and getting a CityEngine project up and running as quickly as possible, CityEngine 2016 is here to help with the Get map data wizard. Continue reading
Esri Support Services will be at the 2016 Esri International User Conference in San Diego (June 27 – July 1), where we will offer the GIS Technical Support help desk area to answer any of your questions. Specialists in all areas of Esri software will be available to assist you.
Users attending the conference can visit our reception desk and set up a meeting with a support analyst (for a specific technology area) to discuss their problems, issues, and questions. Appointments are not required, so feel free to stop by in between sessions or during lunch, but don’t forget to register for the User Conference to gain access to the GIS Technical Support Island, technical sessions, user stories, and demos of the latest Esri products.
Toward the back of Hall A in the Customer Care pavilion; if you’re facing away from the street, we’re on the eastern-most side of the building!
Hours of Operation:
- Tuesday, June 28th, 9:00 AM – 6:00 PM
- Wednesday, June 29th, 9:00 AM – 6:00 PM
- Thursday, June 30th, 9:00 AM – 1:30 PM
We look forward to seeing you there!
Gregory L. – Online Support Resources
ASP, the Association of Support Professionals, is commonly recognized as the most reputable and non-biased technical support website evaluation and ranking organization in the industry. In preparation for the redesign of our own support website, Esri’s Online Support Resources team has been working … Continue reading