Author Archives: Joe

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Esri Support Update: Using My Esri and the Request Case form

As always, Esri Support aims to make your time with us as simple and pleasant as possible. We are constantly reviewing the ways we interact with you and making improvements so that you receive the best possible support from our highly qualified team of analysts.

Starting on April 3rd, we are deprecating the support@esri.com email address as a method for creating an Esri Support ticket. Instead, we request that all Email and Chat cases be created through the Support website. Continue reading

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Support.esri.com Beta Launch!

Esri Support Beta website

It’s here! We have released the beta version of the upcoming Support website redesign. This is an exciting change that enhances the current capabilities of the web site, improves the organization of Support content, and modernizes the way in which you interact with … Continue reading

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Product Mapping for the New Request Case Web Form

New Esri Support Product Mapping

Esri Support has launched an updated version of the Support Request Form, now known as the Request Case web form. You can access the Request Case web form from the Esri Support website home page by clicking the Support Request … Continue reading

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Introducing a new comprehensive code search on support.esri.com

Esri provides code samples and scripts for our users. These code samples and scripts can be used as templates; they can be used to develop customized apps; they can enhance your current GIS implementation, and much more! These code samples and scripts are currently uploaded and stored in many different places online such as ArcGIS Resources, ArcGIS Online Gallery, support.esri.com, and GitHub.

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ArcGIS 10.0 Service Pack 5 Released

Service Pack 5 for ArcGIS 10.0 has been released. Please visit the ArcGIS Resource Center Blog for more information about this release: ArcGIS 10.0 Service Pack 5.

This service pack is available for download via the ArcGIS Resource Center: ArcGIS 10.0 SP5 (Desktop, Engine, and Server)

For the best experience, please download this service pack at your earliest convenience.

Service packs for other products include:

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Best Practices for Chat Support

Esri Support Services offers a variety of ways for you to contact us with your support needs. One of these channels of communication is the option to Chat with an Analyst, which can be accessed on the main page of the Support website.

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Adding a basemap at 10.1 changes the coordinate system of the data frame to Web Mercator (auxiliary sphere)

In ArcGIS Desktop 10.1, adding a basemap in ArcMap using the Add Basemap dialog box causes the coordinate system of the data frame to change to WGS 1984 Web Mercator (auxiliary sphere).

This is a known issue, and bug number NIM081490 can be used to check for status updates. Esri is working on a permanent solution to this issue. In the meantime, please refer to the technical article, “Adding a basemap changes the coordinate system of the data frame to Web Mercator (auxiliary sphere),” for more information on the issue and a workaround.

Chris F. – User Advocacy Group


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Important patches for ArcGIS 10.1 released

With the release of ArcGIS 10.1, we have identified some issues that are affecting the GIS user community and have worked to fix these in some patches that were released today.

The ArcGIS 10.1 Parcel Editing General Maintenance Patch is now available on the ArcGIS Resource Center.

  • This patch resolves issues encountered with the Parcel Editor when connected to an ArcSDE database. Switching versions or database users results in broken editing templates and the reporting parcel layers are not turned on when joining. It also addresses issues with the Parcel Naming tool when working on parcels with origin connection lines.

The ArcGIS 10.1 (Desktop, Engine) ArcGIS Administrator Patch is now available on the ArcGIS Resource Center.

  • This patch addresses an issue where the IP address for the ArcGIS License Manager cannot be directly entered in the ArcGIS Administrator.

Please download these patches and install them at your earliest convenience.

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ArcGIS Runtime SDK 1.0 for WPF and Java (Windows) released

Esri is pleased to announce that ArcGIS Runtime SDK 1.0 for WPF (Windows Presentation Foundation) and Java (Windows) was released today and can be downloaded from the Esri Customer Care Site. The Linux version of ArcGIS Runtime will be available in a few weeks.

ArcGIS Runtime is available to all Esri Developer Network (EDN) subscribers, and allows developers to create lightweight mapping applications for desktop and mobile devices using an SDK. For more information from the development team visit the related blog post on the ArcGIS Blog.

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ArcGIS for Windows Mobile 3.0 Released

Esri is pleased to announce that ArcGIS for Windows Mobile 3.0 was released today, and is available for download on the Esri Customer Care Site.  ArcGIS for Windows Mobile 3.0 is compatible with ArcGIS 10.1 software, and the versions have been renamed to 3.x to better align with other mobile offerings from Esri.

For more information from the development team visit the related blog post on the ArcGIS Blog.

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