Author Archives: Megan

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The Esri Support Site Is Now in Spanish!

As part of our ongoing commitment to enhance the online support experience for our global user base, we are very pleased to announce the official launch of the Spanish language version of our award-winning Esri Support website. Continue reading

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A Survey: Your Esri Online Support Resources

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Here at Esri Support, our goal is to provide you with a world-class support experience and ensure your success with the ArcGIS Platform–one element of this experience is online support.

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Geocoding Improvements and Deprecations in ArcGIS Desktop 10.5 and ArcGIS Pro 1.4

With almost every new release of ArcGIS Desktop and ArcGIS for Server, there are changes that aim to improve software quality and performance; sometimes, these changes require you to update your workflows. The improvements and deprecations made for geocoding in ArcMap 10.5 and ArcGIS Pro 1.4 may break some existing workflows or require you to prepare before installing ArcGIS 10.5. In this post, we’ll give you an overview of these changes.  Continue reading

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Search Improvements on the New Support Site

With the launch of the new Esri Support website, you may temporarily experience a less robust search compared to that of the previous Support site. This is expected and the search experience is expected to improve significantly over the next few days.

To create a search that brings you the content you’re looking for, our new site requires time to make connections among various indexes, collections, and feeds. This process will take a few days, but in the interim, please use the site navigation to find content through the product pages or by using your preferred search engine.

Thanks for your continued support, and we’ll keep you updated as we progress!


Megan S. – Online Support Resources

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FAQ: Why can’t I access the Support tab in My Esri?

Are you unable to view the Support tab in My Esri? Can you see the Support tab, but not the buttons for Request Case or Chat with an Analyst? We can help. Continue reading

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Is Windows 10 certified with ArcGIS Products?

Update on January 14, 2016:

Windows 10 support begins at ArcGIS 10.3.1.

Other than the products currently certified, Esri recommends that you do not install Windows 10 for use with Esri products until testing and certification are complete.

Continue reading

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Release of the Mid-Year 2015 Update to the Deprecated Features for ArcGIS

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This blog post provides updated information regarding deprecated features of ArcGIS 10.3.1 and the upcoming ArcGIS 10.4 release. ArcGIS 10.3.1 was released in May 2015.

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Options for Authorizing an Enterprise Geodatabase

Following up on a previous post regarding obtaining license files for creating enterprise geodatabases, we want to provide more insight into how this can be done if you don’t have access to the server installed with ArcGIS for Server or if you don’t have ArcGIS for Server installed at all. Since enterprise geodatabases use the ArcGIS for Server license, there are a few options for you. Continue reading

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Announcing New Locations for ArcGIS 10.3 Web Help!

We are pleased to announce that web help for ArcGIS 10.3 has a new home! To access the web help, please click the respective links below.

ArcGIS for Desktop

ArcGIS for Server

Similar to the help websites for ArcGIS Pro and ArcGIS Online, the new web help is a comprehensive place to find documentation and other resources related to ArcGIS 10.3. Continue reading

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