Monthly Archives: March 2017

Esri Support Update: Using My Esri and the Request Case form

As always, Esri Support aims to make your time with us as simple and pleasant as possible. We are constantly reviewing the ways we interact with you and making improvements so that you receive the best possible support from our highly qualified team of analysts.

Starting on April 3rd, we are deprecating the support@esri.com email address as a method for creating an Esri Support ticket. Instead, we request that all Email and Chat cases be created through the Support website. Continue reading

Posted in Announcements, Support.Esri.com | Tagged , , , , , | Leave a comment

A Survey: Your Esri Online Support Resources

Esri logo

Here at Esri Support, our goal is to provide you with a world-class support experience and ensure your success with the ArcGIS Platform–one element of this experience is online support.

Posted in Announcements, Support.Esri.com | Tagged , , , , , , , , , , | Comments Off

Support Services at the Esri Developer Summit: March 6 – 9, 2017

esri_logo

Are you going to the Esri Developer Summit this year? Perhaps you have some questions or need help and would like some special assistance from our Technical Support Analysts? Come see us at the GIS Technical Support Island (TSI) in the Esri Showcase. Esri … Continue reading

Posted in Announcements | Tagged , , | Leave a comment