Esri Support is pleased to introduce the new Esri Support website. The new support.esri.com has been designed with a focus on providing an improved online support experience for all users. In addition to the new product-centered navigation, there are a number of new features to help you find answers to your questions and solutions to your technical issues on the ArcGIS platform.
Upon first arrival, you will see a splash screen welcoming you to the new site, followed by the home page (see above). The six product categories allow quick navigation to specific product pages, using the drop-down or the quick links to our most common products (in blue). The enhanced search bar is front-and-center – now you can search support repositories from anywhere on the site to find whatever you’re looking for.
If you need to contact Esri Support directly, you can reach out to us through the Request Case web form, by clicking “Start Chat,” or calling us from the phone listed by Contact Support.
If you’re not finding what you’re looking for, such as the GIS Dictionary, check the “Other Resources” drop-down in the gray site navigation banner.
Thank you for providing valuable feedback to the Esri Online Support Resources team regarding support.esri.com. We apologize for any inconvenience these changes may bring to your workflows, but we hope the changes will be seen as improvements as you get accustomed to them.
Through the Support Center blog, we will be publishing a series of blog posts related to the site, covering the newest changes that have been implemented. We hope these changes will provide you an improved web experience. Please feel free to send us your feedback and/or your ideas so we can continue improving our online service: http://support.esri.com/en/feedback.
Once again, welcome!
Gregory L. – Online Support Resources