Google Chrome 51 Issues when Logging in to Portal for ArcGIS, ArcGIS Online, or Custom Apps

Update, 2 June 2016: Google Chrome 51.0.2704.79 was just released; it fixes the change that caused a blank screen for ArcGIS Online, Portal for ArcGIS, and applications built with the ArcGIS API for JavaScript. If you are affected by this, please click the Customize and control Google Chrome button and navigate to “Help > About Google Chrome” to force an update check and upgrade to this latest patch level.

The previous version was 51.0.2704.63, and the fixed version is 51.0.2704.79.

Update, 27 May 2016: KB 13156 has been published on the Support website to provide additional information about this issue.

———————

Google released an update to Google Chrome (version 51), which was pushed out to the public on Wednesday, May 25th. Unfortunately, this update included a change that impacts anyone using Google Chrome to access ArcGIS Online or Portal for ArcGIS versions 10.3, 10.3.1, 10.4, or 10.4.1.

This change impacts many apps built on the ArcGIS API for Javascript (versions 3.8 – 3.16), several subsets of custom apps built by users, partners, and Esri Professional Services (for example, any app that uses the feature table or an analysis widget), and, most notably, the “home app” in ArcGIS Online and Portal for ArcGIS.

You may be seeing a screen similar to this after logging in: a blank screen with few or no elements.

What you can do:

If you are using Google Chrome to access ArcGIS Online, the above listed Portal for ArcGIS versions, or apps built with the above-listed versions of the ArcGIS API for JavaScript, please turn off auto-update in your Chrome browser now. If Chrome was updated, you will need to temporarily use another browser (such as Internet Explorer or Mozilla Firefox) until patches have been released.

What Esri is doing:

  • The ArcGIS Online team is preparing fixes that will go live this evening.
  • We are still working on a solution for Portal for ArcGIS.
  • Developers using the hosted version of the JavaScript API are unaffected, as it has already been patched.
  • We are working on a solution for JavaScript API developers that use either a custom build of the API or use it locally.

We will provide updates at the top of this blog post regarding Portal for ArcGIS and ArcGIS API for JavaScript as soon as we have more information. A technical article has been released for this issue, KB 13156, which provides some additional detail about this problem.

If you have run into any problems as a result of this bug that impact your workflows, please contact Esri Support Services at 1-888-377-4575.


Gregory L. – Online Support Resources

This entry was posted in Announcements, ArcGIS for Desktop, ArcGIS for Server, ArcGIS Online, SDK and tagged , , , , , , . Bookmark the permalink.

Leave a Reply

7 Comments

  1. aitorcalerogarcia says:

    Another possibility if your Chrome has been updated is to downgrade it until the patch has been released.

  2. jasonhineesri says:

    Wondering how to turn off auto-updates in Chrome? The following thread describes a variety of methods, including a little-known “rename the [update] folder” method. http://stackoverflow.com/questions/18483087/how-can-i-disable-google-chrome-auto-update

  3. mike.benson@hdrinc.com says:

    This is also impacting Esri Maps for SharePoint. It would be helpful to learn of a plan to correct and any timeline too. Thanks

  4. jyh says:

    Be careful about clicking “About Google Chrome” to find out which version you have. It will start to update your version without asking. At least you can cancel.

  5. spanchal says:

    This also effects GeoEvent Manager. The page is blank when you try to load it.

  6. valmcannon says:

    Yes, this breaks several of my apps. Last year I replicated one of them using Mapserver, the google api and a JQuery table instead of Dgrid. This might be a good time to do this with all of my apps.

  7. msrcosmos3 says:

    Guys, I am facing abnormal issue in Arcgis online. I am getting error ” layer test not added to map”. everything working fine at my browser but when somebody else accessing my url they are getting an error. how to fix it . My development environment is windows 10 VM, Arcgis server 10.2.2 and self signed certificate. Any special permission require. Please help me