New Esri Support Website Announcement

Hello everyone – we are happy to announce that a new Esri Support website (support.esri.com) will be launching soon! As a resource for self-service and assisted support, the Support website plays an important role in our customers’ online support experience. Our Support website currently receives over a million visits every month, making it one of Esri’s most popular websites.

The current Support site design

In the next few days, the new Support website will be launching in Beta and will be accessible from a link on the current Support website. This beta launch will allow us to continue testing the site in a production environment and help us gather feedback. During this time, the new and old Support sites will be running in parallel, giving you the opportunity to familiarize yourself with the new website. At this time, our team is working through a list of known issues for the Beta site. The plan is to default users to the new website after a few weeks, after which the old Support site will be taken offline. Measures are being taken to minimize the impact of the new site launch by setting up redirects and providing messaging and training.

The new Support site design!

If you have any questions or feedback, feel free to email the Online Support team at supportsiteadmins@esri.com. Thank you!


Esri Online Support Resources Team

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