Monthly Archives: October 2015
We are proud to announce that Esri Support is now on GitHub!
We recently released a Developer Support repository on GitHub that contains resources for troubleshooting, as well as proof of concept samples to support developers and those who are interested in development. Continue reading
Okay, so call routing can get frustrating – we’ve all been there. Maybe you’ve called a customer service hotline and you feel like you have to press a thousand buttons just to get to a person. Maybe you’ve missed the menu items but there’s no option to repeat them, so you have to hang up and start all over. Maybe you skip calling entirely because getting through an organization’s call routing system requires a full day off work and a long hot bath afterwards just to recover from the experience. Whatever the issue, we hear you, and we want your experience with Esri Support to be the best it can be.
That’s why we’re happy to announce we have enhanced the Support call routing system!
The motivation behind this is simple: we want call routing to be quicker, easier, and more purpose-driven. So we simplified things – previously, we had a long list of options that sometimes had you frantically pressing “0″ out of sheer confusion or frustration. Realizing that the number and range of options was the issue, we drastically reduced the number of selections to 20 based on those most frequently chosen. View the diagram below to see how the phone tree will work starting next week. Continue reading