Monthly Archives: July 2014

Important Patch for ArcGIS 10.2 Users

Esri would like to remind our ArcGIS for Desktop / Server / Engine 10.2 users that a patch exists to fix an issue where the software crashes on launch when attempting to open shapefiles.

The patch to fix this issue is available now for ArcGIS 10.2 for Desktop, Engine and Server users.

Please refer to KB article 41680 for more information. Continue reading

Posted in Announcements, ArcGIS for Desktop, ArcGIS for Server | Tagged , , , , , , , | Leave a comment

Screenshots for Better Troubleshooting

We often ask for or receive screenshots from users when they call for help. As the old saying goes, “A picture is worth a thousand words.” When that picture is clear and readable, it is worth even more!

Continue reading

Posted in Support.Esri.com | Tagged , , , , , | 2 Comments