Monthly Archives: December 2013

Retirement of support for ArcGIS 9.3 and ArcGIS 9.3.1 products

Esri is committed to providing the best possible support for our products. Periodically, it is necessary to deprecate specific functionalities and/or platforms to continue delivering optimal support to our users for the remaining Esri software products.

Please be aware that after December 31, 2013, ArcGIS 9.3 and ArcGIS 9.3.1 (for Desktop and Server) and their extensions will be officially retired. ArcGIS 10.0 will be moved to its Mature Support phase, and 10.1 will move to Extended Support.

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Common resolutions to being unable to view Virtual Campus videos

Virtual Campus courses are an online community of users that are receiving training in a fully self-paced environment. Several different kinds of Virtual Campus courses can be taken at Sometimes, after registering for a course, users are unable to view the course videos. When this happens, the following steps are recommended for users to troubleshoot the issue. Continue reading

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Getting to know Esri Support: Prasad P.

In this issue of the “Getting to know Esri Support” series I interviewed Prasad Prabhakaran, one of the group leads for the International Support Center, Malaysia.

Support Services Blog: Hello Prasad, please tell us a little about yourself.

Prasad: I’ve been in the IT industry for the past 13 years. I was in the Customs IT department for four years, then I moved into the oil and gas industry and for eight years I worked for ExxonMobil. Now I’m with Esri and have been here for the past nine months. Continue reading

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Technical Support Doctor’s Office at APUC 2013

Ladies and gentlemen, the doctor is in! At Esri’s 2013 Asia-Pacific User Conference (APUC) in Singapore, users and customers came in with questions – and left with solutions.

The regional user conference, which took place from November 12-14 at the Suntec Singapore International Convention and Exhibition Centre, marked the first time that Support Services provided live technical support at a regional user conference. The Doctor’s Office is a regular service run at the International User Conference in San Diego, and through collaborative efforts between Esri South Asia and Esri, the office made its regional debut in Singapore. Continue reading

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