Monthly Archives: July 2012

Visit Support Services at the Esri International User Conference


The Esri Support Services team is at the 2012 International User Conference in San Diego, and specialists in all areas of the software are available to assist with your questions at the Technical Support Island in the Esri Showcase.  Users attending … Continue reading

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Subscribing to an RSS Feed for Patches and Service Packs

Have you ever wanted to know when the latest service pack or patch is available for your product package without having to check the Support Site ritually?  If you, too, have been longing for updates, check out the new RSS feeds we’ve add to the Patches and Service Packs repository on the Esri Support knowledge base. You can set up a custom RSS feed based on software and version. When a patch or service pack that meets your criteria is created, you are notified either through your internet browser or via your email client.

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Updates and New Features on the Esri Support Search

We’ve made changes to the Esri Support Website to improve the way you search and select results.  The idea is to make it faster and easier for you to find answers to your questions and solutions to your problems online.


  • Results viewing area increased from 33% to 66% requiring less scrolling to get to results
  • Search Filters moved to left-hand panel to increase usable area
  • Number of Search Filters reduced from 18 to 12 to focus on those items that will return results pertaining to your question or problem
  • Search FAQ is more robust and easier to find

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Exporting CityEngine models to KML

The Keyhole Markup Lanuage (KML) is a popular format for distributing GIS data and models.  KML files are usually small enough to email, and they can be opened in a variety of free viewers.  KML is an option when exporting models from CityEngine.  You may find that the models are not being displayed in the expected orientation when viewed in Google Earth.

Google Earth Rotated Model

©2012 Google and ©2012 Commonwealth of Virginia

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ArcGIS 10.0 Service Pack 5 Released

Service Pack 5 for ArcGIS 10.0 has been released. Please visit the ArcGIS Resource Center Blog for more information about this release: ArcGIS 10.0 Service Pack 5.

This service pack is available for download via the ArcGIS Resource Center: ArcGIS 10.0 SP5 (Desktop, Engine, and Server)

For the best experience, please download this service pack at your earliest convenience.

Service packs for other products include:

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5 Minute Trouble Shooting – Changing the Units on a Profile Graph

“Why does my profile graph show an elevation change of 11 feet over 1,111,111 feet?”

In general, profiles show the change in elevation of a surface along a line. They help to assess the difficulty of a trail for hiking or biking, or to evaluate the feasibility of placing a rail line along a given route.

A Profile Graph represents height on the Y axis and horizontal distance on the X axis. The unit of distance along the X axis depends upon the units of the projected coordinate system (PCS) of the elevation raster data. For example, if data is in a Universal Transverse Mercator (UTM) PCS, the unit of distance will be in meters; if data is in State Plane PCS, the unit of distance will be in feet (US) as shown in the following figure.

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Best Practices for Chat Support

Esri Support Services offers a variety of ways for you to contact us with your support needs. One of these channels of communication is the option to Chat with an Analyst, which can be accessed on the main page of the Support website.

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Adding a basemap at 10.1 changes the coordinate system of the data frame to Web Mercator (auxiliary sphere)

In ArcGIS Desktop 10.1, adding a basemap in ArcMap using the Add Basemap dialog box causes the coordinate system of the data frame to change to WGS 1984 Web Mercator (auxiliary sphere).

This is a known issue, and bug number NIM081490 can be used to check for status updates. Esri is working on a permanent solution to this issue. In the meantime, please refer to the technical article, “Adding a basemap changes the coordinate system of the data frame to Web Mercator (auxiliary sphere),” for more information on the issue and a workaround.

Chris F. – User Advocacy Group

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