Monthly Archives: June 2012

Important patches for ArcGIS 10.1 released

With the release of ArcGIS 10.1, we have identified some issues that are affecting the GIS user community and have worked to fix these in some patches that were released today.

The ArcGIS 10.1 Parcel Editing General Maintenance Patch is now available on the ArcGIS Resource Center.

  • This patch resolves issues encountered with the Parcel Editor when connected to an ArcSDE database. Switching versions or database users results in broken editing templates and the reporting parcel layers are not turned on when joining. It also addresses issues with the Parcel Naming tool when working on parcels with origin connection lines.

The ArcGIS 10.1 (Desktop, Engine) ArcGIS Administrator Patch is now available on the ArcGIS Resource Center.

  • This patch addresses an issue where the IP address for the ArcGIS License Manager cannot be directly entered in the ArcGIS Administrator.

Please download these patches and install them at your earliest convenience.

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ArcGIS Runtime SDK 1.0 for WPF and Java (Windows) released

Esri is pleased to announce that ArcGIS Runtime SDK 1.0 for WPF (Windows Presentation Foundation) and Java (Windows) was released today and can be downloaded from the Esri Customer Care Site. The Linux version of ArcGIS Runtime will be available in a few weeks.

ArcGIS Runtime is available to all Esri Developer Network (EDN) subscribers, and allows developers to create lightweight mapping applications for desktop and mobile devices using an SDK. For more information from the development team visit the related blog post on the ArcGIS Blog.

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5 Minute Troubleshooting: When in Doubt Try a New MXD

Map

Have you ever been doing a process that you have done time and time again, but the results are different or acting sporadic?  Examples of this could be an inability to snap a to layer, being unable to save your … Continue reading

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ArcGIS for Windows Mobile 3.0 Released

Esri is pleased to announce that ArcGIS for Windows Mobile 3.0 was released today, and is available for download on the Esri Customer Care Site.  ArcGIS for Windows Mobile 3.0 is compatible with ArcGIS 10.1 software, and the versions have been renamed to 3.x to better align with other mobile offerings from Esri.

For more information from the development team visit the related blog post on the ArcGIS Blog.

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Connecting – To Be or Not To Be with ArcSDE [10.1]

Are you working to put together a migration plan for the transition to ArcSDE 10.1?  There are some new changes for connecting and disconnecting users with ArcSDE 10.1!

Good to Know

One of the more significant changes with ArcSDE 10.1 is that the default means of connecting to the geodatabases is via Direct Connections. And gone is the script, i.e. sde:sqlserver:servername, replaced by simply providing the instance name where the RDBMS resides.

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Which version of ArcPad should I install?

In Support Services, as we answer various types of ArcPad calls throughout the day, we are often asked the magical question:

Which version of ArcPad should I install onto my desktop and mobile device?

Which is always followed up with:

Where can I get the latest version of ArcPad?

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Have you checked out ArcGIS Online yet?

Subscriptions for ArcGIS Online has officially launched and is now available for purchase or a 30-day free trial.


With ArcGIS Online, organizations can create feature and tile services, publish their maps and data in the Esri cloud, and leverage all of the existing basemaps to create great looking maps that can be shared with others. With an ArcGIS Online account, administrators can also manage user accounts, permissions and content.

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Preparing for the flood: Will your GIS Server sink or swim?

I’ve been doing some load testing against ArcGIS Server recently, and it came to mind that while we often tell users to use load testing tools prior to going public with a GIS application, we don’t go into too much detail into how to go about setting up those tests. In this blog, I’ll describe how to configure and run tests using an open source Java tool called JMeter to assist with load testing your GIS Server installation and application. Continue reading

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Support Services at the Esri International User Conference

The Esri International User Conference is just around the corner, and Support Services is preparing for another year of presentations and live support!

Tech Support Events
Esri Support Services (ESS) will be giving presentations and demonstrations throughout the User Conference on a variety of topics such as troubleshooting issues in ArcGIS, streamlining the support experience, and developing your staff with Esri training. We’ll have discussions on what’s working and what can be improved in Esri Support to help us best respond to the ever-changing demands in the marketplace and give you options on the best way to resolve technical concerns. For a complete listing of presentations and times, visit Support Appointments – Support Exhibits.

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Troubleshooting Slow Performance in ArcGIS for Desktop

A common question that I see in Desktop Support is “Why is ArcMap performing so slowly?” This can be a particularly tricky question as the answer depends on so many factors. For some, the answer is related to having a DEM with ½ centimeter accuracy turned on for the entire contiguous U.S., along with parcels, hydrology, streets network, and land use data for an entire county, with a 50% transparency set to each layer. Of course this example is an exaggeration, but it is true that we (myself included) expect our computers to handle whatever we throw at them and still get optimal performance. While the solution to the question can sometimes be to reduce the amount of layers ArcMap needs to draw, there can be times where the analyses that we are running are completely reasonable and the performance that we are experiencing is not. Here are several troubleshooting steps that resolve a lot of performance related issues that I see in Desktop Support.

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