Monthly Archives: March 2012

Where is the ActiveX connector for ArcIMS 10.0?

As a support analyst, I speak with many people who are trying to upgrade to a new version of Esri software. As I work with people migrating from ArcIMS 9.2 to ArcIMS 9.3 or ArcIMS 10.0, I realized there is some confusion as to the status of the ActiveX connector.

Continue reading

Posted in export, SDK | Tagged , | Leave a comment

Visit Support Services at the Esri Developer Summit

Support Analysts at the 2012 Esri Developer Summit

The Esri Support Services team is at the 2012 Esri Developer Summit in Palm Springs, and specialists in all areas of the software are available to assist with your questions at the Esri Showcase. You can set up a time slot for a specific technology area that you would like to discuss or feel free to stop by in between sessions or during lunch. To set up an appointment with a support analyst, visit the Support Appointments website.

Hours of Operation

  • Tuesday, March 27: 12:30 pm – 6:00 pm
  • Wednesday, March 28: 10:00 am – 6:00 pm

We look forward to seeing you at the summit and helping you with your support related issues!

Joe -Online Support Resources


Posted in Announcements | Tagged | Leave a comment

Where did the ArcSDE Post Installation Wizard go at 10.1?

ArcSDE for SqlServer

You may have already noticed some of the changes at 10.0 with the upgrade process for ArcSDE geodatabase no longer using the Post Installation wizard. This was discussed in an earlier blog written on “The Evolution of the ArcSDE Geodatabase … Continue reading

Posted in ArcSDE, export, Geodatabase | Tagged , , , , , , , , | 4 Comments

What is Esri CityEngine?

CityEngine screenshots of Rotterdam

I am sure many of you have already heard about CityEngine, and some of you may have even already contacted Support Services with questions related to it. For those who haven’t been introduced, CityEngine is a stand-alone software product that provides professional users in … Continue reading

Posted in CityEngine, export, Raster | Tagged , , , , , | 3 Comments

Previewing Caches for Your Map Service


After generating a cache for a new map service in ArcGIS Server, you sometimes want to preview the way the cache looks and investigate whether or not there are blank areas or missing tiles at a specific cache level. If … Continue reading

Posted in ArcGIS Enterprise, export | Tagged , , , | Leave a comment

What version of OpenGL do I have? And do I have the latest drivers for my system?

OpenGL Extentsions Viewer 1

Question: I have purchased the latest Esri software for both ArcGIS Desktop 10 and Server 10. I do not know if my desktops or my servers have the OpenGL versions that Esri requires. How can I find out if my … Continue reading

Posted in ArcGIS Desktop, ArcGIS Enterprise, export | Tagged , , | Leave a comment

ArcIMS Geocoding: Quick Hints


Esri Support occasionally receives calls from customers that need help setting up geocoding in ArcIMS because it is different from geocoding in ArcGIS Desktop.

If you planning to geocode in ArcIMS, here are some things to know or consider that might save you a call to Esri Support.

Continue reading

Posted in export, SDK | Tagged , | Leave a comment

Calculating the slope of a hiking trail

Add Surface Information MXD

Trail hiking can be a fun and exciting activity when you properly prepare for the hike.  An important step for preparation is knowing the trail.  Some key factors include: length, minimum elevation, maximum elevation, and slope.  If you do not … Continue reading

Posted in ArcGIS Desktop, export, Raster | Tagged , , , | 6 Comments

Need to deauthorize a specific ArcGIS Desktop 10 Concurrent Use License?

LSA Admin dialog

Are you tired of having to deauthorize all your ArcGIS Desktop 10.0 Concurrent Use licenses when you really only need to deauthorize one or just a few of your licenses?  Would you like to brush up on those command prompts … Continue reading

Posted in ArcGIS Desktop, export | Tagged , | Leave a comment

ArcGIS 10.0 Service Pack 4 released

The latest service pack for ArcGIS 10.0 has been released and includes many fixes for targeted issues.

If you have any feedback or questions regarding these fixes, please post in the ArcGIS Resource Center Forums. Esri will be monitoring these forums and respond to your feedback.

If you have additional enhancements or ideas that you would like to see included in future service packs or releases, please post them on the ArcGIS Ideas site.

ArcGIS 10.0 Service Pack 4 Announcement

Posted in Announcements, ArcGIS Desktop, export | Tagged | 1 Comment