Monthly Archives: September 2011
The ArcGIS Beta Community team is proud to announce that the ArcGIS 10.1 Beta program has kicked off to a great start. We currently have approximately 2100 active Beta testers from around the world who are, as we speak, testing out some great new features: Continue reading
When working with ArcSDE geodatabases you may encounter issues which need further investigation. Learning how to read and interpret error logs will help you turn that “??????? ??????” into something understandable and actionable.
Reviewing error logs can provide more detailed error messages, reveal code, or open additional avenues of investigation. Learning more about these logs will increase your knowledge of the applications and enable you to be more productive and successful with ArcGIS.
If you need to pull in additional resources to assist in troubleshooting an error do not be dismayed. Capturing error logs and either providing them to Esri Support or uploading them to the forums helps to effectively and efficiently troubleshoot an issue and reach a timely resolution.
%SDEHOME% /etc (Windows) / $SDEHOMEetc (UNIX):
A directory under the install location of ArcSDE, this is the go to location for all ArcSDE error logging. Check here first when testing application service connections (ASC) or when an ArcGIS client on the server is being used for testing.
- The sde_.log file
- The giomgr_.log file:
- The sde_dc.log: This is only written to when using direct-connections.
Further information on these logs, see Error log files
While this file does exist within the %SDEHOME% etc directory, it will only be updated at this location when testing or when client/server operations are conducted on the same machine that contains the ArcSDE installation.
Within client installations, the default location for this file may be found within the %TEMP or %TMP% environment variable paths. Enabling verbose logging while using direct-connections often provides the best results for troubleshooting error messages.
Environment variables can aid in providing more descriptive error messages and additional logs for review. Although the location varies between operating systems, the environment variables are set within ‘Computer >Properties>Advanced System Settings> Environment Variables’
SDEVERBOSE: Reports internal messaging to the screen upon startup and writes gsrvr process startup and shutdown messages. If using ASC connections this can be set within the dbinit.sde and will activate once the ArcSDE service is restarted. If using direct-connections this will be created as a new environment variable.
Often employed by Esri Support staff in an effort to log all communication between an ArcGIS client and the database, the sdeintercept provides a behind the scenes view of what is occurring when an error message is thrown, what process may be taking a long time to complete, or the last thing to occur before a failure or crash. This log captures both the client and server network broadcasts and can help diagnose problems unique to either the client or server, since the broadcasts should be symmetric. Any asymmetric broadcasts would indicate information that is not being received on one end.
You can set the SDEINTERCEPT variable with the following flags to intercept network broadcasts: c—Intercept the API command name, r—Intercept the Channel broadcasts read-only, w—Intercept the Channel broadcasts write-only, t—Intercept log time (minute:second), T—Intercept log time (hour:minute:second), and f—Intercept flush immediate.
SDEINTERCEPTLOC: This must be set in conjunction with the SDEINTERCEPT variable. It specifies the location of the output se_intercept files. This folder must exist for the logs to be created. Always include the trailing slash when specifying the folder.
More information on Esri environment variables may be found here
- Jonathan D.
Recently, I came across an issue where navigating within ArcGlobe caused the imagery and buildings to disappear at the edge of the screen, allowing the blue background to show. This is very frustrating after you’ve spent many hours building 3D models, only to find out they are not displaying as desired when navigating or creating animation.
Now you can say goodbye to the blues by adjusting the Near Clipping Plane with a few simple steps.
- Open the View Settings (View menu > View Settings)
- Click “Advanced …“
- Adjust the Near Clipping Plane setting to the left. The Far Clipping Plane can be adjusted as well.
After making this adjustment, the imagery and building models will display as desired.
FAQ: What are the Advanced View Settings in ArcGlobe?
We are pleased to announce the release of the Tracking Server 10 Service Pack 2, which contains a fix for a Tracking Server memory leak, as well as a couple of other immprovements and maintenance fixes. This Service Pack is cumulative and contains all fixes included in previous Tracking Server 10 Service Packs.
For a look at the specific issues addressed and the installation steps for this pack, please visit the official announcement page at the ArcGIS Resource Center.
Esri Support Resources
We have removed the option to include ArcGIS 10 content from the search, as all version 10 content will now be included by default.
While searching for a term within the GIS Dictionary, the search results page will now return all results from that repository by default instead of users having to click “In order to show you the most relevant results, we have omitted some entries…”.
We have also made some changes to the way we tag our content that will make it easier to find priority content.
Rating the article on the Technical Article feedback form is now optional.
Your feedback is very important to us, so if you have any questions, concerns or suggestions, please let us know by using the “Contact Us” link at the bottom of the page.
Check out what other changes we’ve made recently, and keep an eye out for even more changes coming soon.
Online Support Resources Team