Monthly Archives: July 2011

ArcGIS 9.3.1 SP2 QIP Windows 2008 MrSID Patch Released

The ArcGIS 9.3.1 SP2 QIP (Desktop, Engine, Server) Windows 2008 MrSID Patch is now live at the Resource Center. The patch addresses these two issues:

  • When using MrSID raster data in the Windows 2008 operating system can cause the application to crash.

  • Removing JPEG 2000 raster format data from the ArcMap table of contents in Windows 7 can cause the application to crash.

For more details and to download the patch, please visit:

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Why Did I Get an Invalid Package Error When I’m Unpacking My Own Package?

You just created a Map/Layer package on your machine and upon clicking it, see the error: “The package is not valid. Check with the package publisher for an updated package”.


However, when you send the same map package to a colleague on the other side of the U.S., he can open it without a hitch. What’s going on?!?

Well, the behavior might occur if the you’re trying to unpack a map or layer package with the My Documents folder redirected to a UNC path. Quite often, the redirection of My Documents is not a change that you have implemented, but instead was changed by default to adhere to a group policy in an organization.

The screenshot below shows properties storing My Documents at \localhostdocuments instead of the default location, C:Documents and SettingsusernameMy DocumentsArcGISPackages.

By default, unpacking will always extract the package into your user profile under:

  • XP – C:Documents and SettingsusernameMy DocumentsArcGISPackages

  • Vista and Windows 7 – C:UsersusernameDocumentsArcGISPackages

If your My Documents folder is mapped to a UNC path, the ArcGISfilehander that is used to unpack the package will not honor the UNC path and therefore, will fail to open the package.

The workaround for this issue is to modify the package location options to specify a local folder to unpack the file in the ArcGISFileHandler.exe at C:Program Files (x86)Common FilesArcGISbin. 

You can also Map the UNC path to a network drive and change the location of the My Documents folder to that mapped network drive.

Doing this, you can pack as many layer or map packages as you want and will be able to open them without any errors.

Related Links:

Package Map (Data Management)

Package Layer (Data Management)

Bug NIM068057  

Sisi Y. Support Analyst – Desktop, Esri Support Services – Charlotte, NC

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A Great Time at the Esri UC!

The San Diego Convention Center was packed, full of people learning about new technologies, updates, upgrades and the future of GIS. Visitors at this year’s Esri International User Conference were definitely finding out how GIS helps us in understanding our world.

Those who stopped by the Technical Support booth were able to speak and troubleshoot directly with analysts, discuss the different Support options available to our users, learn more about the variety of online resources available and even sign up to be one of the first to test out ArcGIS 10.1 Beta.

Those of us staffing the Technical Support booth also had a fantastic time and can’t wait until next year. Until then, we’ll have to relive the week with a photo slideshow.

Photos by: Mike Hogan

For more photos from the 2011 Esri International User Conference, visit Esri on Flickr.

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ArcGIS 10.0 SP2 Internet Tiled Layers Patch Released

The ArcGIS 10.0 Service Pack 2 (Desktop, Engine) Internet Tiled Layers Patch is now live at the Resource Center.

The patch addresses issues with ArcGIS Desktop and ArcGIS Engine crashing after accessing a tiled Internet service (Bing Maps or ArcGIS Onlnie Basemaps) when there is a response delay. For more details and to download the patch, please visit:



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Wiki.GIS Has a New Look!

Have you visited recently? The wiki’s main page has been redesigned! The new and improved face of Wiki.GIS showcases the best wiki pages, exclusive system design strategies content, new user help and GIS community events.

The redesigned main page highlights two sections for users who are new to wiki and new to GIS. The New to Wiki page briefly describes the purpose of the wiki and provides basic information about registering, creating pages, editing existing content and formatting using the wiki markup language.

The New to GIS page introduces the reader to the history, concepts and applications of geographic information systems. This page also includes a list of important organizations in the GIS community and links to GIS education.  

The new main page also includes a GIS Trivia section, where you can test your knowledge of all things related to GIS, geography, cartography and more.  In addition, upcoming events in the GIS community can be viewed on the GIS Events calendar. You can even add your own GIS events to the calendar.  

Visit the new main page, check out the upcoming events, test yourself with the trivia and start browsing the wiki’s 3,500+ pages. The Wiki.GIS community is a great place to both learn and contribute to the body of GIS knowledge!  


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