Monthly Archives: January 2011

Getting to Know Esri Support: Grant R.

An interview with Server analyst Grant R.

Hello, this is Cassandra bringing you the next blog in the “Getting to Know Esri Support” series. This month we’re headed to our Esri Charlotte office to spend some time with Esri Support Services Server analyst Grant R..
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32-bit or 64-bit…? How to tell which bit version is installed for ArcSDE.

With the increased use of 64-bit operating systems it is often asked in troubleshooting situations which bit level of ArcSDE you are using. ArcSDE is currently available in 32- and 64-bit versions for several platforms, so this question is becoming more and more common to ensure that we have your configuration documented correctly. How do I tell this you might ask?

Below are a few helpful ways to tell if you currently have a 32-bit or 64-bit ArcSDE installation:


Run the Esri service pack finder for that release:
One way to tell is by looking at the patchfinder application. If 64-bit is installed it will say, for example, “ArcSDE for Microsoft SQL Server 64 bit 10.” If 32-bit is installed it will just say, “ArcSDE for Microsoft SQL Server 10.”

Review directory structure in Windows Explorer:
Assuming that ArcSDE was installed using the default installation path, the SDEHOME will be installed within the Program Files (x86) directory if it is a 32-bit application. If a 64-bit version of ArcSDE is installed, you will find it in the regular Program Files directory.

Control Panel – Add or Remove Programs:
Check the Add/Remove Programs list. If 64-bit is installed, it will say, “ArcGIS ArcSDE for SQL Server for Windows 64.” If the 32-bit is installed, it will say, “ArcGIS ArcSDE for Microsoft SQL Server.”


On Unix systems some of the executables/processes that are installed as part of the $SDEHOME/bin product can be described to determine the bit level.

For example: Within the $SDEHOME/bin folder the file command can be used to list details for the gsrvr and see that ArcSDE is installed as a 32-bit application:

[sde92@essrhes4esri92 bin]$ file gsrvr
gsrvr: ELF 32-bit LSB executable, Intel 80386, version 1 (SYSV), for GNU/Linux 2.2.5,
dynamically linked (uses shared libs), stripped

Written by Mike J. and Melissa J. – Geodata support team

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Best of Support Services Blog 2010

Lest old acquaintance be forgot and never brought to mind, here is a short list of some of the best blogs from Esri Support Services in 2010:

- ArcMap Crashed? Send us your report!
Crash reports are important because they help us locate bugs and get fixes back to you sooner.

- Do you know what version of ArcSDE you are using?
Making sure you know which version is installed is important when verifying that it’s up to date with patches, as well supported within your environment.

- Getting Ready for 10 – Preparing Your Computer for ArcGIS Desktop
In 2010, ArcGIS version 10 was released and the Support Services Blog published several blogs related to 10 – this is a great blog for helping you get ready for the 10 release.

- ArcGIS 10 is now available!
Crash reports are important because they help us locate bugs and get fixes back to you sooner.

- Product Licensing Help and Resources for ArcGIS 10 and previous versions

- Desperately Seeking Shapefile. Editing in ArcGIS 10: Why can’t I see my layer in the Create Features window?
One of big changes in Desktop 10 is the new approach to editing. This blog discussed a common question many of us encountered.

- The Catalog window: Falling in love all over again
Another big change in 10 is the addition of the Catalog window. This blog discusses why it’s so awesome. 

- Troubleshooting Tips – Local Map Services Not Working
This blog includes troubleshooting tips to help you when your local map services are not working with the samples.

- Does the Trimble® GPScorrect™ extension for Esri ArcPad software (v3.13, 3.10, 3.02) work with ArcPad 10 release?
ArcPad also got a big upgrade this year, which led to many questions regarding correlating support with Trimble.

- My application is not responding…I think
Support Services Blogs on tips are always our most popular; this one addresses a common question: Is it still running?

- Getting to Know Esri Support: An interview with ArcGIS Desktop Support Analyst John G.
Finally, we kicked off a new series on the Support Services Blog: Getting to Know Esri Support. Here is the inaugural blog, interviewing desktop analyst John G.

From all of us at Esri Support Services, Happy New Year to all and here’s to a great 2011!

- Cassandra L., Desktop Support Analyst, Esri Support Services

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