Monthly Archives: October 2010
It was a dark and stormy night in Redlands, and the Esri Support Services Analyst, Cassandra, was working late, getting caught up on all things new in ArcGIS Desktop version 10.
Suddenly, an apparition appeared – the ghost of locators past! Shaking his chains of Excel files and lookup tables and murmuring something about data standardization, he told Cassandra to share his secrets of how to use version 9.3 locator styles in version 10.
Okay, enough ghost stories. Hello, this is Cassandra again, brewing up new geocoding locators. While there are lots of improvements and enhancements for geocoding in ArcGIS 10, did you know that you can download and use version 9.3.1 locator styles in version 10?
To download the version 9.3.1 locator styles, go to the following Web page, download the zip file, and copy the .LOT files into C:Program FilesArcGISDesktop10.0Locators* folder: 9.3.1 Locator Styles.
*or wherever ArcGIS Desktop 10 is installed.
Once you’ve added in the version 9.3.1 locator styles, you should see all of the version 9.3.1 locator styles and the new version 10 locator styles in the ‘Select Address Locator Style’ dialog box when selecting an Address Locator Style on the ‘Create Address Locator’ tool:
Using the version 9.3.1 locator styles can also help you work around a known issue with the version 10 locator. For more information on this issue, please see the following Esri Knowledge Base article: Bug: Geocoding does not match anything when a locator is built with no city, state, or zip fields mapped.
Once you have the version 9.3.1 locator styles installed, you can create a new geocoding locator in version 10:
Back to my ghosts! With my new locator created, I can geocode all the haunted locations in Redlands and map them out…boo!
For more information on what’s new for geocoding in ArcGIS 10, please see the following: What’s new for geocoding in ArcGIS 10.
- Cassandra L., Desktop Support Analyst, Esri Support Services
We have all been there…you kick off a large process, and while waiting for it to complete, you start to wonder, “Is this process still running?”
Many geoprocessing tools are memory intensive, and depending on the size of the input datasets and the type of computation, it can take hours to run.
If you find yourself staring at the computer screen after your 10th cup of coffee and still wondering, “Is this thing still working!?”, there is a quick and easy way to tell.
Open the Task Manager by pressing the CTRL+ALT+DELETE keys and clicking the ‘Task Manager’ button. Task manager allows you to review whether a process is running and how much memory is being consumed. Don’t worry if you see that ArcMap is ‘Not Responding’ in the ‘Application’ tab; this can happen when processing large data and does not necessarily mean that your application has hung. Instead, go to the ‘Process’ tab and sort the active processes by the memory usage (see the image below):
As long as your memory usage is fluctuating, the process is still running, and you can enjoy a few more cups of coffee worry-free.
If you see that the memory usage does not change but is fixed at one figure, then the process is probably hung. You can end the process by clicking on the process to highlight it and clicking the ‘End Process’ button. After you have ended the process, try running the tool or function again.
If you see the process hang consistently, please contact Esri Support Services and log a new incident. A Support Analyst will be able to help you understand why the process is hanging.
-Allison R., Technical Account Lead, Esri Support Services
Many of our users have already taken advantage of our early morning hours since May of 2008 when Esri extended the Support Services business hours to 5AM – 5PM PST (8AM – 8PM EST) Monday-Friday. You may remember our ‘Support, Support, Wherever You Are…’ blog post from the beginning of 2009 where we introduced the East Coast Support Services office. Now that we have Support offices on the East and West Coasts, we’re available for your convenience early in the AM with your morning ‘java’ and late in the evening with your after-dinner coffee via the Redlands headquarters office. Give us a call, submit a Webform incident via email, or check out our new chat support.
Our 12-hour window of operation can be useful when scheduling upgrade/migration tasks, or working on server maintenance tasks before or after your organization’s normal or peak business hours.
Our Support staff is here for you! Since the ‘Support, Support, Wherever You Are…’ blog post was posted at the beginning of 2009, the East Coast Support Services office has grown by 50% to handle your Support requests. Keep the calls, emails, and chats coming – we’ll be ready!
Support Services Hours of Operation:
5 AM – 5 PM PST (8 AM – 8 PM EST) Monday-Friday
For all existing ArcIMS customers out there, there has been a change to the ArcGIS 10/10.1 deprecation plan. Version 10.0 was the last release of ArcIMS and there are no plans for any future versions of ArcIMS.
Here is the updated text from the deprecation document:
“ArcGIS 10.0 was the last release of ArcIMS; we will no longer ship ArcIMS in releases after ArcGIS 10.0. With the adoption of ArcGIS Server and the move to 64-bit servers, ArcIMS is no longer the recommended product for producing web maps. While no longer shipped as part of ArcGIS, the current version of ArcIMS (version 10.0) will be continued to be supported as part of the ArcGIS 10.0 lifecycle.”
If you have any questions or concerns related to this document, please log in and post your comments to this blog.
Mike H., Program Manager
User Advocacy Group, Esri Support Services
Customers in the United States can visit the Customer Care Portal for more information about how to get ArcGIS 10 in English, French, German, Neutral Spanish, Japanese or Simplified Chinese. Customers outside the United States should contact their local Esri office for details.
So, you’ve made the investment in ArcGIS Server technology and are taking advantage of all of the benefits that it offers over ArcIMS. However, if you are like many customers, you may still have one or more websites that are using the old workhorse ArcIMS for your interactive mapping. It performs flawlessly for months, cranking out map after map. Then one day it stops working! Below are some tips for troubleshooting this issue before calling Esri Support Services and how to prepare for calling Support.
- Try rebooting if possible. Seems obvious, but this can sometimes get a failing site jumpstarted again. In some instances, rebooting is not feasible. For instance, production applications and databases might be running on the same server as ArcIMS. However, rebooting does restart the web server, servlet connector, and ArcIMS Services (Tasker, Monitor and Application) as well as the image and feature services in ArcIMS.
- Run the ArcIMS Diagnostic tools. This tests your web server and servlet connector. If you receive an error rather than a “Test Successful” message, follow the instructions with the error, then try the diagnostics again.
- Check your ArcIMS services in Windows. Navigate to Start > Settings > Control Panel > Administrative Tools > Services. Are the ‘Application Server’, ‘Monitor’ and ‘Tasker’ services running? If not, check the license for ArcIMS. Is it expired? Also, check the ‘Log on as’ user in the service properties. Has the username or password been changed?
- Try logging in to ArcIMS Administrator. If you are unable to log in and get the message “URL is invalid or ArcIMS is not running”, please refer to knowledge base article 23444.
- If the above suggestions don’t get the site working again, browse through the list of knowledge base articles for troubleshooting listed on the following web help page: Troubleshooting.
- Call Esri Support Services for assistance. Before calling, please compile some ArcIMS logs using the instructions in knowledge base article 20844. This will help jumpstart the incident with your Support Analyst and give them a lot of information, so they can begin troubleshooting immediately.
I hope these troubleshooting tips and tricks help you keep ArcIMS up and running successfully. If you do run into any issues, please contact Esri Support Services (as mentioned in Step 6 above).
- David C., Group Lead – Server Products and SDK Support – Charlotte, NC
Version 2.30 of the Trimble® GPS Analyst™ extension for Esri ArcGIS Desktop software is now available. This update provides:
- Support for Esri ArcGIS 10 Desktop software
- Support for standard carrier measurement post-processing
- Support for new Trimble TerraSync software version 5.00 SSF/DDF format records
Version 3.14 of the Trimble GPScorrect™ extension for Esri ArcPad software is now available. This update provides:
- Support for Esri ArcPad 10 software
- Support for the Trimble GPS Pathfinder ProXRT Model-II receiver
For More Information
Further details on the GPS Analyst extension version 2.30 and GPScorrect extension version 3.14 support for Esri ArcGIS Desktop 10 and ArcPad 10 can be found at the following associated links:
Trimble GPS Analyst Extension v2.30 for ESRI ArcGIS 10 Desktop Software
Trimble GPScorrect Extension v3.14 for ESRI ArcPad 10 Software
- Denise K., User Advocacy Group Tech Lead – Esri Support Services
This new page is updated frequently by Esri staff to let users know about some of the top Known Issues or “Hot” issues that affect a large portion of the community. This is not meant to be an exhaustive list of all bugs in the software, you can use the existing search tools and search by NIM# or use keywords to find a specific issue. It’s meant to be for things that are deemed to be high priority that ArcGIS users may need to know about, and let you know when a patch is available to fix the issue.
Mike H., Program Manager
User Advocacy Group, Esri Support Services
A new sample has been uploaded to the ArcGIS Web site that brings in the Driving Directions sample from our Resource Center into the Esri Showcase Map application. The following link describes how to integrate the Driving Directions sample into the Esri Showcase Map application: Adding Driving Directions samples to the Esri Showcase Map Application.
By using a similar workflow, you can integrate other samples into a Silverlight Showcase application that are also available with the ArcGIS Resource Center – ArcGIS API for Microsoft Silverlight/WPF.
I hope that the information and links provided above help you gain a better understanding of adding a user control in a Silverlight Showcase application and that you can seamlessly plug in other samples from the Resource Center into the template application.
- Kripa J., Esri Support Analyst – SDK group, Esri Support Services