With almost every new release of ArcGIS Desktop and ArcGIS for Server, there are changes that aim to improve software quality and performance; sometimes, these changes require you to update your workflows. The improvements and deprecations made for geocoding in ArcMap 10.5 and ArcGIS Pro 1.4 may break some existing workflows or require you to prepare before installing ArcGIS 10.5. In this post, we’ll give you an overview of these changes. Continue reading
Announcement: Errors Encountered in ArcGIS Server and Portal for ArcGIS Web Apps after Certain Browser Updates
The forthcoming updates to the Firefox, Chrome, and Safari browsers cause errors in some web applications for ArcGIS Server and Portal for ArcGIS when users upload content. Continue reading
The CityEngine 2016.0 release was a ground breaking release. For those who are new to CityEngine and unfamiliar with the workflows, the new release cuts out a significant amount of time required to access and prepare data for use in CityEngine. For those who still want to use their own data…great!
You can find more information about preparing your data here.
For those who want a quick way of getting data and getting a CityEngine project up and running as quickly as possible, CityEngine 2016 is here to help with the Get map data wizard. Continue reading
Are you curious to know how long ArcGIS Pro takes to render a particular bookmark or spatial extent, or play an animation? Or have you needed to monitor how long it takes to make a spatial selection from your underlying data?
At Esri, we are always looking to provide you with cutting-edge capabilities that help turn GIS ideas into a powerful reality. One of our newer features is the ability to create, serve, and consume vector tiles, and it is exciting … Continue reading
With the addition of the Train Random Trees Classifier, Create Accuracy Assessment Points, Update Accuracy Assessment Points, and Compute Confusion Matrix tools in ArcMap 10.4, as well as all of the image classification tools in ArcGIS Pro 1.3, it is a great time to check out the image segmentation and classification tools in ArcGIS for Desktop. Here we discuss image segmentation, compare the four classifiers (Train Iso Cluster Classifier, Train Maximum Likelihood Classifier, random trees, and Support Vector Machine), and review the basic classification workflow. Continue reading
Esri Support Services will be at the 2016 Esri International User Conference in San Diego (June 27 – July 1), where we will offer the GIS Technical Support help desk area to answer any of your questions. Specialists in all areas of Esri software will be available to assist you.
Users attending the conference can visit our reception desk and set up a meeting with a support analyst (for a specific technology area) to discuss their problems, issues, and questions. Appointments are not required, so feel free to stop by in between sessions or during lunch, but don’t forget to register for the User Conference to gain access to the GIS Technical Support Island, technical sessions, user stories, and demos of the latest Esri products.
Toward the back of Hall A in the Customer Care pavilion; if you’re facing away from the street, we’re on the eastern-most side of the building!
Hours of Operation:
- Tuesday, June 28th, 9:00 AM – 6:00 PM
- Wednesday, June 29th, 9:00 AM – 6:00 PM
- Thursday, June 30th, 9:00 AM – 1:30 PM
We look forward to seeing you there!
Gregory L. – Online Support Resources
In keeping with tradition, we want to introduce you to another member of Esri Support Services, Brian C. We talked to Brian about what he’s interested in, what hooked him on GIS, and what he likes about being in Support here in sunny Redlands, California. Keep an eye out for Brian at this year’s User Conference!
So Brian, how were you introduced to GIS and what grabbed your attention?
From a very young age, I was always fascinated by maps and would try to pinpoint where we were on family road trips. Later at the University of Akron, I was working towards a Secondary Education degree with a focus on History while enrolled in an Intro to Geography class. The professor talked about fields that utilized a degree in geography and mentioned GIS. I stayed after class and discussed it further with him. At the time, I was completely unaware that GIS existed, or that the University of Akron offered a degree program for it. The real draw for me was that I could learn to create maps similar to those I used growing up in Boy Scouts and on road trips. The following semester, I enrolled in a class about maps and map reading, as well as an Intro to GIS class. Midway through the first part of that semester, I made the decision to change my major, and I’ve never looked back.
What’s your current role at Esri?
I’m a Desktop Support Analyst. I primarily support ArcGIS for Desktop, ArcGIS Online, and raster technologies.
What’s the coolest thing about working for Esri?
Working with our customers. Everytime the phone rings, you get to see a different issue and possibly learn something new. Additionally, it’s really interesting to see how our customers are applying GIS to meet the needs of their organization.
Where are you from originally, and what do you like about living in Redlands? What do you miss about home?
I was born in Topeka, Kansas, but if you ask me where I’m from, I would say the South (Alabama and Georgia) and Northeast Ohio. While I was growing up, my family moved a fair amount, but I spent my most impressionable years in the South and in Ohio. My favorite thing about Redlands is its proximity to the outdoor activities I enjoy. In less than an hour’s drive, I can be deep in the mountains or completely lost in Joshua Tree National Park. The thing I miss the most about home would be the seasons. Being able to watch the leaves change and the snow fall were always my favorite times of the year.
If you could wake up tomorrow anywhere in the world, where would that be and why?
The Himalayas. Ever since I was a child, I have loved the mountains, and I would love to explore the regions that are home to some of the tallest mountains on the planet.
Some day, Brian, some day… thanks for your time!
Julia L. – Desktop Group Lead
ASP, the Association of Support Professionals, is commonly recognized as the most reputable and non-biased technical support website evaluation and ranking organization in the industry. In preparation for the redesign of our own support website, Esri’s Online Support Resources team has been working … Continue reading