It’s here! We have released the beta version of the upcoming Support website redesign. This is an exciting change that enhances the current capabilities of the web site, improves the organization of Support content, and modernizes the way in which you interact with … Continue reading
Looking for a way to model your city in 3D? Look no further! To create a 3D model of a real world city in CityEngine that can be used for city planning, modeling of 3D phenomena, or even in 3D gaming environments, all you need is a DEM, streets data, and building footprints.
Before you bring your GIS data into CityEngine, however, there is some data preparation involved. Here, we review key information you need to know before getting started.
Hello everyone – we are happy to announce that a new Esri Support website (support.esri.com) will be launching soon! As a resource for self-service and assisted support, the Support website plays an important role in our customers’ online support experience. Our Support website currently … Continue reading
If your support case is attached to an existing defect or has been diagnosed as a new defect with our software and it is adversely affecting your business, you can escalate the defect through for additional consideration in upcoming releases.
A defect can only be escalated if the following conditions are met:
- Your organization must have active software maintenance
- The defect has not already been escalated by another user within your organization.
To escalate a defect, follow the steps below.
1. Go to the My Esri Site and log in using your Esri Account.
2. Click on the ‘My Organizations’ tab and pull up the organization associated with your customer number. Then click the ‘Support’ tab. Continue reading
My name is Andrew–you can call me Drew–and I’m a Desktop Support Analyst with Esri Support Services. If you’ve ever called us to talk about a Python issue, you’ve probably spoken to me! I get a lot of positive feedback from the people I speak with about troubleshooting Python scripts, and I’d like to share the most popular advice I have to give. Whether you’re learning to code for the first time, or just getting started with the ArcPy site package, these tips and tricks should help you get your script back on track and closer to completion. Continue reading
Are you going to the Esri Developer Summit this year? Are you hoping to run into one of your favorite Technical Support Analysts to get some special assistance? Come see us at the GIS Technical Support Island (TSI). Continue reading
Interested in deploying a person or crew of workers to edit your authoritative geographic data in the field without needing a connection to the internet? We are too! Collector for ArcGIS is the perfect client for you if your mobile … Continue reading
Are you unable to view the Support tab in My Esri? Can you see the Support tab, but not the buttons for Request Case or Chat with an Analyst? We can help. Continue reading