As a support analyst, we get a range of fun issues to review. These issues may be specific to the user’s environment, data, workflow, etc. Sometimes, we may notice an influx of calls pertaining to a single workflow. When this happens, we revisit the resources our users have available to them, and ensure that the documentation clearly describes how to execute workflows.
One of these workflow issues we have seen in the call center lately has been working with schema changes in replicas. For example, after creating a replica, you realize you need to add a field to a certain feature class, or remove a domain that is no longer necessary. This blog hopes to make this workflow more intuitive with a few tricks that will help the replica gurus out there efficiently deal with schema changes. Continue reading
At this time, ArcPad 10.2.2 (or earlier) users utilizing the Trimble Positions for ArcPad post-processing software in their workflows should not yet upgrade to ArcPad 10.2.3, as the Trimble Positions for ArcPad extension is not yet compatible with ArcPad 10.2.3 when … Continue reading
Beta versions of Esri vector basemaps are now available through ArcGIS Online as vector tile layers. These vector basemaps are accessible as both ready-to-use web maps and as vector tile layers you can add to a map. Additionally, vector basemaps include a variety of styles, some new … Continue reading
Are you running ArcGIS 10 for some of your GIS needs? We know, it’s a great platform, but it’s time to move onward and upward. Over the last five years, Esri has developed greater and more powerful functionalities across all platforms, moving from ArcGIS 10 all the way to the upcoming release of ArcGIS 10.4. These upgrades have come with more tools, more efficient processing, and more features that allow you to create and share the data and maps you need. If you haven’t upgraded your applications and geodatabases yet, it’s time to start planning. Continue reading
We are proud to announce that Esri Support is now on GitHub!
Esri Support and GitHub
We recently released a Developer Support repository on GitHub that contains resources for troubleshooting, as well as proof of concept samples to support developers and those who are interested in development. Continue reading
Okay, so call routing can get frustrating – we’ve all been there. Maybe you’ve called a customer service hotline and you feel like you have to press a thousand buttons just to get to a person. Maybe you’ve missed the menu items but there’s no option to repeat them, so you have to hang up and start all over. Maybe you skip calling entirely because getting through an organization’s call routing system requires a full day off work and a long hot bath afterwards just to recover from the experience. Whatever the issue, we hear you, and we want your experience with Esri Support to be the best it can be.
That’s why we’re happy to announce we have enhanced the Support call routing system!
The motivation behind this is simple: we want call routing to be quicker, easier, and more purpose-driven. So we simplified things – previously, we had a long list of options that sometimes had you frantically pressing “0″ out of sheer confusion or frustration. Realizing that the number and range of options was the issue, we drastically reduced the number of selections to 20 based on those most frequently chosen. View the diagram below to see how the phone tree will work starting next week. Continue reading
This blog post provides updated information regarding deprecated features of ArcGIS 10.3.1 and the upcoming ArcGIS 10.4 release. ArcGIS 10.3.1 was released in May 2015.
Coming to Esri (and to California) for the first time four months ago as a very hopeful intern, I was excited at the prospect of completing a project that would have a meaningful impact on those who use ArcGIS for Desktop products. … Continue reading