Esri Support is pleased to introduce the new Esri Support website. The new support.esri.com has been designed with a focus on providing an improved online support experience for all users. In addition to the new product-centered navigation, there are a number of new features to help you find answers to your questions and solutions to your technical issues on the ArcGIS platform.
With the launch of the new Esri Support website, you may temporarily experience a less robust search compared to that of the previous Support site. This is expected and the search experience is expected to improve significantly over the next few days.
To create a search that brings you the content you’re looking for, our new site requires time to make connections among various indexes, collections, and feeds. This process will take a few days, but in the interim, please use the site navigation to find content through the product pages or by using your preferred search engine.
Thanks for your continued support, and we’ll keep you updated as we progress!
Megan S. – Online Support Resources
Update, 27 May 2016: KB 13156 has been published on the Support website to provide additional information about this issue.
Google released an update to Google Chrome (version 51), which was pushed out to the public on Wednesday, May 25th. Unfortunately, this update included a change that impacts anyone using Google Chrome to access ArcGIS Online or Portal for ArcGIS versions 10.3, 10.3.1, 10.4, or 10.4.1.
You may be seeing a screen similar to this after logging in: a blank screen with few or no elements.
What you can do:
What Esri is doing:
- The ArcGIS Online team is preparing fixes that will go live this evening.
- We are still working on a solution for Portal for ArcGIS.
If you have run into any problems as a result of this bug that impact your workflows, please contact Esri Support Services at 1-888-377-4575.
Gregory L. – Online Support Resources
UPDATE: The current ArcGIS Ideas site will be placed in read-only mode beginning Wednesday, May 25th. Users will be able to post, comment, and vote on existing ideas in the Esri Community on GeoNet on the evening of Thursday, May … Continue reading
It’s here! We have released the beta version of the upcoming Support website redesign. This is an exciting change that enhances the current capabilities of the web site, improves the organization of Support content, and modernizes the way in which you interact with … Continue reading
Looking for a way to model your city in 3D? Look no further! To create a 3D model of a real world city in CityEngine that can be used for city planning, modeling of 3D phenomena, or even in 3D gaming environments, all you need is a DEM, streets data, and building footprints.
Before you bring your GIS data into CityEngine, however, there is some data preparation involved. Here, we review key information you need to know before getting started.
Hello everyone – we are happy to announce that a new Esri Support website (support.esri.com) will be launching soon! As a resource for self-service and assisted support, the Support website plays an important role in our customers’ online support experience. Our Support website currently … Continue reading
If your support case is attached to an existing defect or has been diagnosed as a new defect with our software and it is adversely affecting your business, you can escalate the defect through for additional consideration in upcoming releases.
A defect can only be escalated if the following conditions are met:
- Your organization must have active software maintenance
- The defect has not already been escalated by another user within your organization.
To escalate a defect, follow the steps below.
1. Go to the My Esri Site and log in using your Esri Account.
2. Click on the ‘My Organizations’ tab and pull up the organization associated with your customer number. Then click the ‘Support’ tab. Continue reading
My name is Andrew–you can call me Drew–and I’m a Desktop Support Analyst with Esri Support Services. If you’ve ever called us to talk about a Python issue, you’ve probably spoken to me! I get a lot of positive feedback from the people I speak with about troubleshooting Python scripts, and I’d like to share the most popular advice I have to give. Whether you’re learning to code for the first time, or just getting started with the ArcPy site package, these tips and tricks should help you get your script back on track and closer to completion. Continue reading