Tag Archives: management

Exceeding Your Customers’ Expectations

Increase your customer base by putting actionable information into the hands of people that need it. 

As we’ve already mentioned in our Managing GIS series, the expectations of mapping have changed for both executives and your customers—the consumers of geographic information.  In a government agency, your customers are not just your colleagues, but also the public.  As GIS professionals, we have to adjust to this changing landscape, and in doing so we are provided with new opportunities to make ourselves indispensable by showing the full value that GIS can actually bring to the organization.  And one of the keys to doing this is to increase our customer base by exceeding their expectations.

Several years ago, I was in a meeting with a GIS manager and a CIO.  The Community Planning Director interrupted the meeting briefly and asked the GIS manager for an updated map of foreclosures in the county.  The GIS manager quickly agreed to do this, the director left, and our meeting continued.  It was absolutely all I could do not to stop the director before he left and ask him one important question:

“Why do you need the map?”             Continue reading

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A Look Inside the 2013 GIS Managers’ Open Summit

On Tuesday, July 9th, 2013, more than 130 GIS professionals came together in San Diego, California for the 4th annual GIS Managers’ Open Summit. The GIS Managers’ Open Summit is an “unconference“-style event designed to help GIS managers, business and technology strategists, and other decision makers attending the Esri User Conference to engage in conversations with their peers on topics that relate to business efficiencies, ROI, managing data, and much more.

The day opened with a brief motivational talk by the “father of GIS,” Roger Tomlinson, who emphasized the importance of the work that GIS managers do.  He was followed by Greg Babinski, president of URISA, who talked for a few minutes about the work that URISA is doing to establish a GIS Management Institute and develop a GIS Management Body of Knowledge. Continue reading

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