Do you have a unique combination of strong technical and customer service skills? Learn about the latest ESRI technology in this consultative support role while providing timely, expert assistance to our customers by phone and e-mail. In this role you will also document technical issues through incident tracking, Knowledge Base articles, and submission of software defect/enhancement requests; test software and hardware to troubleshoot issues and evaluate solutions; and determine or recommend software changes to programmers/software engineers.
Requirements include excellent customer service, analytical/problem-solving, and written and verbal communication skills; a clear understanding of GIS theory and applications; and working knowledge and experience using ArcGIS Desktop, ArcGIS Server, ArcIMS, ArcInfo Workstation, ArcView, or other ESRI software products. Apply now.