Workforce is designed for an office of dispatchers and a team of mobile workers in the field. The dispatchers create and assign the work, while the mobile workers complete it. Yet you might have mobile workers who notice work that needs to be done while they are in the field, and you want those mobile workers to be able to create assignments about what they see. Creating and assigning work from the mobile app is something on our roadmap, but it isn’t possible yet. However, you can bring Collector for ArcGIS into your solution and enable mobile workers to create assignments in the field today.
To opt-in to this workflow, create a view of the assignments for the mobile workers, make a map for use in Collector, give mobile workers access, and then create assignments using Collector. Head over to GeoNet to see how.