Important Access Changes to Community Analyst

As of July 7, 2014, Community Analyst will be accessible in the same manner as other Esri premium apps.  To access Community Analyst, the application must be provisioned to users’ ArcGIS Online organization (this is done by Esri Customer Service at the time of purchase) and shared with a group within that organizaiton.  Users who need access to Community Analyst must be a member of the group within the ArcGIS Online organization.  The administrator for the ArcGIS Online organization can control who is invited to the group.  Users who need access to Community Analyst should contact the administrator for their ArcGIS Online Organization.  

Why the Change
Customers have requested easier management of who can access Community Analyst in their ArcGIS Online organizations. These changes enable easier control over the sharing and use of Community Analyst within an organization.

If you are unable to login, please see the unable to log in blog.

For questions about establishing your account, call Esri Customer Service at 1-888-377-4575, option 5. If you are outside the United States, please contact your local Esri office.

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Leave a Reply


  1. drstafford says:

    we renewed our community analyst subscription in February 2014. I received word that our community analyst was now part of the ArcGIS online.

    I tried to get into the program today through my password and account and was told I do not have permission to access.

    I would like to know why, this data is critical.

    Dan Stafford.


  2. ckantor79 says:

    Dan, same thing happened to me and I have a subscription until October 2014. I am waiting for an answer from the esri representative. They should have made the transition in a proper way, with personal notifications of changes and guidelines on how to proceed.

    • Brenda Wolfe says:

      I am sorry you had difficulty logging in. Email notifications with instructions were sent to subscription administrators, and in some cases all subscribers, depending on where they were in the migration process. It sounds like there was a missed communication somewhere. Please contact Customer Service at the number above if you are still not able to log in. They should be able to help you.

  3. pippobird says:

    So don’t really understand the group membership process. I just want to test community analysis features so I did a trial subscription. It requires me to be a member of a group yet I don’t want to be a member of a group I just want to do what the video about this application illustrated, using a specific community.

    • Brenda Wolfe says:

      Good feedback. We are working on a more streamlined trial sign-up experience. Groups are useful when it comes time to decide who in an organization should have access to the product.

  4. mia.madison says:

    Has the trial membership access been resolved. I am trying to access community analyst after signing up for a trial and I have also received a message saying I do not have permission.

    Mia Madison