Tag Archives: user conference
The Esri Support Services team is at the 2012 International User Conference in San Diego, and specialists in all areas of the software are available to assist with your questions at the Technical Support Island in the Esri Showcase. Users attending … Continue reading
The Esri International User Conference is just around the corner, and Support Services is preparing for another year of presentations and live support!
Tech Support Events
Esri Support Services (ESS) will be giving presentations and demonstrations throughout the User Conference on a variety of topics such as troubleshooting issues in ArcGIS, streamlining the support experience, and developing your staff with Esri training. We’ll have discussions on what’s working and what can be improved in Esri Support to help us best respond to the ever-changing demands in the marketplace and give you options on the best way to resolve technical concerns. For a complete listing of presentations and times, visit Support Appointments – Support Exhibits.
The Esri Support Services team will be at the 2012 Federal GIS Conference, and we will be offering appointments for your technical questions. Specialists in all areas of the software will be available to assist with your questions. Users attending the … Continue reading
The San Diego Convention Center was packed, full of people learning about new technologies, updates, upgrades and the future of GIS. Visitors at this year’s Esri International User Conference were definitely finding out how GIS helps us in understanding our world.
Those who stopped by the Technical Support booth were able to speak and troubleshoot directly with analysts, discuss the different Support options available to our users, learn more about the variety of online resources available and even sign up to be one of the first to test out ArcGIS 10.1 Beta.
Those of us staffing the Technical Support booth also had a fantastic time and can’t wait until next year. Until then, we’ll have to relive the week with a photo slideshow.
Photos by: Mike Hogan
For more photos from the 2011 Esri International User Conference, visit Esri on Flickr.
Come get your support questions answered live and in-person!
As part of the Esri Showcase, Esri Support Services (ESS) analysts will be at the Esri User Conference from 9 a.m. to 6 p.m. on Tuesday and Wednesday, and from 9 a.m. to 1:30 p.m. on Thursday. Support specialists from ESS and technical experts from other Esri departments will meet with you and provide one-on-one support for your specific technical questions at the Technical Support Island.
Need to get technical with one of our experts? We will have technical experts in desktop, server, geodatabase design, customization, installation, licensing and security issues, and much more. Walk-ins are welcome, or you can schedule an appointment online using your Esri Global Account at http://esri.force.com/eventappointments to best suit your conference schedule.
This new UC Support Appointments website is designed to make scheduling your time at the Technical Support Island easy. We’ve made it effortless to register for events and schedule time to speak with support analysts, all with a click of a button. You’ll receive an e-mail confirmation, along with a calendar invite that you can save to your Microsoft Outlook client.
Additionally, there will be presentations and demonstrations to provide info on troubleshooting, tips and tricks, what’s new, and more. While you’re there, learn about ArcGIS 10.1 Beta program, online resources, premium support, and other support-related initiatives and programs. We’ll have discussions on what’s working and what can be improved in Esri Support to help us best respond to the ever-changing demands in the marketplace and give you options on the best way to resolve technical concerns.
Please come by and visit, even if you don’t have a specific question. We’d really enjoy the opportunity to meet you and learn how you’re using our software. We’ll also be tweeting throughout the week @EsriSuptInfo, so feel free to tweet us hello.
See you in San Diego!
Between now and the Esri User Conference 2011, the Support Services team will deploy a number of enhancements to the Esri Support site that will positively affect search, navigation and the look-and-feel of our Web site.
In the coming weeks, you’ll first notice the Support banner on Support knowledgebase, downloads, and software pages. Also, during this time, we had an opportunity to redesign and improve some pages, and enhance content delivery. An example is the GIS Dictionary, which is also coming out this month and will include graphics accompanying terms, the ability to search for a selected term and “identifiers”, such as CARTOGRAPHY & PHYSICS, denoting a specific use for the selected word.
While we will take all necessary steps to test these pages thoroughly before launch, some of these changes may impact your existing bookmarks. Please rest assured that our team is working diligently to ensure that these changes are a seamless experience for you. If you experience difficulty, would like to give us feedback or just have some good ideas for us, don’t hesitate to let us know by leaving a comment.
Keep an eye on this blog for more communication from us as we move ahead on these projects.
We have had an excellent week of demoing our Online Support Resources (ArcGIS Ideas and wiki.GIS.com) at the 2010 User Conference. We just hit 1,000 ideas on the ArcGIS Ideas site.Thanks for making ArcGIS Ideas a success! We have had people from all over the globe stop by and check out the online resources. We have gotten a lot of excellent feedback from people, and it has been great to get to interact with people throughout the GIS community. Once again, thank you for stopping by and checking out the online resources. We hope to see you around wiki.GIS.com and ArcGIS Ideas. Here are some photos of us hanging out at the UC:
Actually, I’m managing to stay rather busy. There are blog posts to write (obviously), and several other projects clamoring for my attention. One of these involves coordinating with colleagues back in Redlands to put a few final tweaks on the new Search Results page enhancements.
I didn’t arrive in San Diego until Tuesday, so I missed the plenary session where Nick Frunzi presented (among other things) the following slide which lists a few of the ways ESRI is working to improve Support Services:
That last item is the announcement I hinted at in my last post: ESRI is working to give you access to information which has historically been internal-only. What kind of information? Well, how about bug reports? Yes, someday in the not-too-distant future you’ll be able to search the Support Center and learn about potential problems before beginning a project. Of course, you’ll also be able to search for bugs after you encounter them, to see if the bug has been reported to ESRI, and if so, what’s being done with it.
Tentatively named “Bugs Online”, this new Support Center feature is planned to go live in late Summer 2007, and will be integrated into the existing Support Center search. Here’s a few more details (as usual, all is subject to change):
It looks like the first release will be a public “beta” during which you’ll be able to access Bugs Online, albeit with somewhat reduced functionality and content. During the the beta, you should still be able to access most of the metadata for most of the bugs, including:
- Synopsis: A concise description of the problem and the circumstances under which it occurs.
- Submitted: The date the bug report was filed.
- Severity: Indicates how heavily the problem impacts those who encounter it.
- Version Found: The ESRI software version where the problem was first seen.
- Status: A short text description of where the bug currently is in our handling processes.
Where Would You Like To See the Support Center Improved survey, which closes the evening of May 16. This week, however, my post is an unfocused assortment of odds and ends:
- Survey Status. The aforementioned survey has now received over 100 responses. I’ll probably say it again next week when we review the results, but thanks to everyone who took the time to take the survey, and/or to mention it on their blog.
- RSS Buffet. Last week’s post asked for input on what RSS feeds would be most helpful, and a good number of you responded with helpful comments. I’m in discussion with our web developers about possibly setting up individual feeds for each of the following site elements:
- Home Page Announcements
- Home Page Latest Additions elements:
- Patches and Service Packs
- Samples and Utilities
- Data Models
- White Papers
- Product Documentation
- Speaking of the UC… This year there will be a Support Center table near the Tech Support Island. A bit of trivia: In previous years the Tech Support Island was known as the Doctor’s Office, but we had to change the name because people kept showing up looking for first aid! (Don’t worry, we helped them find the right place.) The Support Center table will be staffed by yours truly on Wednesday and Thursday, and on Tuesday it will be staffed by Beth G.; she’s our Program Manager for ESRI Support Services’ User Advocacy Group (UAG). If you have a chance, stop by and ask Beth about the UAG program and how it’s working to help identify and promote key issues and bugs with our Development Teams.
If you miss Beth and end up talking to me instead, you can still ask about the UAG. I’ll mumble vague uncertainties before attempting to turn the conversation to something I know more about, like disc golf, or ESRI’s online support resources (including the Support Center). News update: Beth just called and told me that she’d be back at the Support Center table on Thursday — so even if you can’t make it to our table until Thursday, you’ll still have the chance to meet and talk with us both.