If you are a Google Chrome user and are having difficulty accessing Esri Support’s ‘Chat with an Analyst’ from your Web browser, please follow the steps below:

1. Click the ‘Tools’ drop-down menu (the one that looks like a wrench) on the top right-hand side of your Web browser.


2. Click Options > the ‘Under the Hood’ tab > the ‘Content Settings’ button > the ‘Pop-ups’ tab.


3. Select the ‘Allow all sites to show pop-ups’ radio button.


4. Click ‘Close’ on both dialog boxes.

This should allow you to view and use the ‘Chat with an Analyst’ pop-up window without running into the error or having the warning message returned.

If you do not want to allow all sites to show pop-ups and just want to make an ‘exception’ for only the ‘Chat with an Analyst’ pop-up window, follow the steps below:

1. Click on the ‘Customize and control Google Chrome’ drop-down (the drop-down menu that looks like a wrench) on the top right-hand side of your Web browser.


2. Click Options > the ‘Under the Hood’ tab > the ‘Content Settings’ button > the ‘Pop-ups’ tab.


3. Click the ‘Exceptions…’ button.


4. Click ‘Add…’ in the ‘Pop-up Exceptions’ dialog box.


5. In the ‘New Exceptions’ dialog box, enter the following domain name into the ‘Pattern:’ text field: support.esri.com.


6. Make sure the ‘Action:’ drop-down is set to ‘Allow’.


7. Click ‘OK’.


8. Click ‘Close’ on all the dialog boxes.

This should allow only the ‘Chat with an Analyst’ pop-up window to appear when using Google Chrome.

Please send any feedback that you have concerning ‘Chat with an Analyst’ to the following e-mail address: chatfeedback@esri.com.

Please leave any comments in the comment section below this blog post. NOTE: You must be logged in to your Esri Global Account to leave comments.

- CTI group, Esri Support Services