Tag Archives: ArcIMS
Where is the ActiveX connector for ArcIMS 10.0?
As a support analyst, I speak with many people who are trying to upgrade to a new version of Esri software. As I work with people migrating from ArcIMS 9.2 to ArcIMS 9.3 or ArcIMS 10.0, I realized there is some confusion as to the status of the ActiveX connector.
ArcIMS Geocoding: Quick Hints
Esri Support occasionally receives calls from customers that need help setting up geocoding in ArcIMS because it is different from geocoding in ArcGIS Desktop.
If you planning to geocode in ArcIMS, here are some things to know or consider that might save you a call to Esri Support.
ArcGIS 10.0 SP1 Released
We are pleased to announce that ArcGIS 10.0 Service Pack 1 was released today. We recommend that you install SP1 for all ArcGIS products at your earliest convenience. There are many fixes and improvements that are included as part of this service pack.
Links to the downloads and installation instructions are below:
ArcGIS (Desktop, Engine Server) 10.0 SP1
ArcGIS Military Analyst 10.0 SP1
ArcGIS Military Overlay Editor 10.0 SP1
If you have any questions or run into issues with the installation please contact Esri Technical Support at 1-888-377-4575, option 2, or visit the Support site. Users outside the United States should contact their local distributor for help.
Mike H., Program Manager
User Advocacy Group, Esri Support Services
Announcement for Existing ArcIMS Users – Update to the Deprecation plan
For all existing ArcIMS customers out there, there has been a change to the ArcGIS 10/10.1 deprecation plan. Version 10.0 was the last release of ArcIMS and there are no plans for any future versions of ArcIMS.
Here is the updated text from the deprecation document:
“ArcGIS 10.0 was the last release of ArcIMS; we will no longer ship ArcIMS in releases after ArcGIS 10.0. With the adoption of ArcGIS Server and the move to 64-bit servers, ArcIMS is no longer the recommended product for producing web maps. While no longer shipped as part of ArcGIS, the current version of ArcIMS (version 10.0) will be continued to be supported as part of the ArcGIS 10.0 lifecycle.”
If you have any questions or concerns related to this document, please log in and post your comments to this blog.
Mike H., Program Manager
User Advocacy Group, Esri Support Services
ArcIMS – Troubleshooting Tips
So, you’ve made the investment in ArcGIS Server technology and are taking advantage of all of the benefits that it offers over ArcIMS. However, if you are like many customers, you may still have one or more websites that are using the old workhorse ArcIMS for your interactive mapping. It performs flawlessly for months, cranking out map after map. Then one day it stops working! Below are some tips for troubleshooting this issue before calling Esri Support Services and how to prepare for calling Support.
- Try rebooting if possible. Seems obvious, but this can sometimes get a failing site jumpstarted again. In some instances, rebooting is not feasible. For instance, production applications and databases might be running on the same server as ArcIMS. However, rebooting does restart the web server, servlet connector, and ArcIMS Services (Tasker, Monitor and Application) as well as the image and feature services in ArcIMS.
- Run the ArcIMS Diagnostic tools. This tests your web server and servlet connector. If you receive an error rather than a “Test Successful” message, follow the instructions with the error, then try the diagnostics again.
- Check your ArcIMS services in Windows. Navigate to Start > Settings > Control Panel > Administrative Tools > Services. Are the ‘Application Server’, ‘Monitor’ and ‘Tasker’ services running? If not, check the license for ArcIMS. Is it expired? Also, check the ‘Log on as’ user in the service properties. Has the username or password been changed?
- Try logging in to ArcIMS Administrator. If you are unable to log in and get the message “URL is invalid or ArcIMS is not running”, please refer to knowledge base article 23444.
- If the above suggestions don’t get the site working again, browse through the list of knowledge base articles for troubleshooting listed on the following web help page: Troubleshooting.
- Call Esri Support Services for assistance. Before calling, please compile some ArcIMS logs using the instructions in knowledge base article 20844. This will help jumpstart the incident with your Support Analyst and give them a lot of information, so they can begin troubleshooting immediately.
I hope these troubleshooting tips and tricks help you keep ArcIMS up and running successfully. If you do run into any issues, please contact Esri Support Services (as mentioned in Step 6 above).
- David C., Group Lead – Server Products and SDK Support – Charlotte, NC
ArcGIS 9.3.1 Service Pack 2 is now available!
We are pleased to announce that ArcGIS 9.3.1 Service Pack 2 was released today. We recommend that all ArcGIS 9.3.1 users download and install Service Pack 2 at their earliest convenience, to ensure the highest quality experience when working with ArcGIS 9.3.1.
With Service Pack 2 now available, there is an accompanying list of the issues that were addressed within the new service pack. These issues are listed in the links below under the “Issues Addressed” section. Many of these issues came directly from customers reporting them to Esri Support Services and were prioritized to be included in this service pack.
For details on each individual product’s service pack, the issues addressed, instructions on how to install the service pack and other information, see each product’s link below:
If you run into any issues with the installation of this service pack or have any feedback, please contact Esri Technical Support at 1-888-377-4575 option 2. International sites, please contact your local Esri software distributor.
Mike H., Program Manager
User Advocacy Group, Esri Support Services
