Category Archives: Uncategorized
If you are wondering why Bing Maps basemaps are not appearing in the Add Basemap dialog through ArcMap anymore, then this post might answer some of your questions.
Complimentary Use of Microsoft’s Bing Maps with ArcGIS to be Phased Out by December 31, 2013.
ArcGIS will continue to be usable with Bing Maps, but you will need to obtain your own Bing Maps key directly from Microsoft and then input the key into ArcGIS products. We recommend that you start the process of obtaining a Bing Maps key right away if you wish to continue using Bing Maps after December 31.
A lot of changes were made at ArcGIS for Desktop 10.1 regarding database connections within the client software. The ‘Add Spatial Database Connection’ dialog is renamed to ‘Add Database Connection’, and new functionality is added, allowing connections to enterprise geodatabases and other … Continue reading
With the release of ArcGIS 10, new tools were made available, allowing you to use 3D objects in geoprocessing tools, and opening up new possibilities for proximity analysis. One of the new tools is the Near 3D tool, which calculates the three-dimensional distance from each input feature to the nearest feature residing in or more nearby feature classes. However, when using the new 3D analysis tools, it’s always important to consider the geometry of the features being used. Continue reading
An interview with Desktop Senior Support Technical Lead, Todd S.
Before the end of the year, we wanted to introduce you to another member of our team – this time from the Charlotte office! We snapped a picture of him and his Charlie Brown tree as he reflects on his past GIS experiences and how he got to where he is today. Continue reading
Wouldn’t it be wonderful if we lived in a world where our boss just handed us a 100 percent accurate table of XY data so that we could generate the point feature class using the “Display XY” tool and be done?
Hey, we can dream can’t we? Continue reading
As an ArcGIS Server Support Analyst, I often assist customers with web traffic related incidents. While there are many applications available to monitor and capture web traffic from an internet browser, I have found Fiddler (a popular freeware solution) to be invaluable in troubleshooting web applications that fail to display some or all of a web map. Continue reading
Attention Authorized Callers: Use Your Esri Global Account to Unlock Incident Management Features on the Support Services Website
Support Services is constantly updating the functionality available on the Support Services Website. The key to accessing all of the capabilities of the Support site is to login using an Esri Account (also referred to as Global ID or eCAS).
With the US Thanksgiving holiday right around the corner, I wanted to say thanks to everyone who has written, worked on, read, commented on, or otherwise utilized the Esri Support Blog during 2011.
Thank you to all these dedicated Support Analysts
The Geodatabase Support Blogger Jon D, who helped us put everything in its right place using ArcGIS Diagrammer, so “??????? ??????” turns into something I understand.
The Server Support Bloggers Chris O and Randall W, who provided us with documentation on Using ArcGIS Mobile 10 as well as let us know where to put ideas for product enhancements. Continue reading
Has this ever happened to you? You go to activate an extension within ArcMap 10, but you get the dreaded message that the license you need is not available.
An interview with ArcSDE Enterprise Geodatabase analyst Shan C.
To continue our “Getting to Know Esri Support” series, we’ve recapped our talk with Shan Chen regarding his experiences with GIS. We hope you enjoy this blog and getting to know some of the members of the Esri Support Services team! Continue reading