Category Archives: Support.Esri.com
LAS Dataset: How to use the 3D Analyst toolbar with my LAS Dataset
Lidar data is become increasingly available and there are likewise new tools to analyze and display the data. LAS is the public file format for the interchange of three dimensional point cloud data between data users. LAS information can be … Continue reading
Getting to Know Esri Support: Amy A.
An interview with ArcGIS Desktop analyst, and Parcel Editor / ArcPad specialist, Amy A. In our continuing series, “Getting to Know Esri Support”, we interviewed Amy who is a support analyst for the Redlands, CA office. Office – Redlands, CA Hometown … Continue reading
Support Localization…or, how do I get Support information in my native language?
I am not a native English speaking person – yes, I learned English fairly well in school while travelling, and achieved a very good level of understanding through working in Support for Esri Germany – but I naturally prefer information in ‘my’ language, German. Many Esri Support resources are available in localized languages, such as when using the ArcGIS 10.1 web help. Within the ArcGIS 10.1 web help, switching between languages is quite simple – just use the provided drop-down.
How To Escalate A Bug
If your support incident is attached to an existing bug or has been diagnosed as a new bug with our software and it is adversely affecting your business, you can escalate the bug through our User Advocacy Group (UAG) for consideration in upcoming service … Continue reading
Subscribing to an RSS Feed for Patches and Service Packs
Have you ever wanted to know when the latest service pack or patch is available for your product package without having to check the Support Site ritually? If you, too, have been longing for updates, check out the new RSS feeds we’ve add to the Patches and Service Packs repository on the Esri Support knowledge base. You can set up a custom RSS feed based on software and version. When a patch or service pack that meets your criteria is created, you are notified either through your internet browser or via your email client.
Updates and New Features on the Esri Support Search
We’ve made changes to the Esri Support Website to improve the way you search and select results. The idea is to make it faster and easier for you to find answers to your questions and solutions to your problems online.
Improvements
- Results viewing area increased from 33% to 66% requiring less scrolling to get to results
- Search Filters moved to left-hand panel to increase usable area
- Number of Search Filters reduced from 18 to 12 to focus on those items that will return results pertaining to your question or problem
- Search FAQ is more robust and easier to find
Best Practices for Chat Support
Esri Support Services offers a variety of ways for you to contact us with your support needs. One of these channels of communication is the option to Chat with on Analyst, which can be accessed on the main page of the Support website.
Getting to Know Esri Support: Stephanie W.
An interview with Desktop geoprocessing and Python analyst, Stephanie W. Bringing you another member of our support staff, we interviewed Stephanie who is a support analyst from the Charlotte, NC office. We talked with Stephanie about everything from her hobbies, … Continue reading
Subscribing to an RSS Feed for Esri Support Technical Articles
The Online Support Resources team has added RSS feeds to the technical articles repository on the Esri Support knowledge base. You can set up a custom RSS feed based on software, version, and article type. When an article that meets … Continue reading
Getting to Know Esri Support: Gaurav N.
An interview with ArcIMS and ArcGIS Server Analyst, Gaurav N.
To continue our “Getting to Know Esri Support” series, we’ve interviewed a member of the Redlands Server team. Gaurav has traveled far and is now living his dream working for Esri!. Continue reading
