With the US Thanksgiving holiday right around the corner, I wanted to say thanks to everyone who has written, worked on, read, commented on, or otherwise utilized the Esri Support Blog during 2011.
Thank you to all these dedicated Support Analysts
The Geodatabase Support Blogger Jon D, who helped us put everything in its right place using ArcGIS Diagrammer, so “άγνωστο σφάλμα” turns into something I understand.
The Server Support Bloggers Chris O and Randall W, who provided us with documentation on Using ArcGIS Mobile 10 as well as let us know where to put ideas for product enhancements.
The Implementation bloggers Phillip W and Eynar G, who forgave me for forgetting to deauthorize before I uninstalled my Single-Use software and wrote a swell blog to help others, then helped me find my missing licenses – and changed my tire (not part of our Standard Support service, but I sure do appreciate it Eynar and Juan).
The ‘Dynamic Raster Duo’ of Jeff S and Timothy H, who have made sure we are all able to create KML files with attributes, answer the question ‘What happened to our Spatial Analyst Toolbar’, ‘light-up’ our Spatial Analyst and 3D Analyst toolbars when they are gray, choose the right option to display our TINs, made our dull images more Intense, explained that Null is not equal to zero, and shared the secret of where to get raster data for FREE!
The Desktop Support Bloggers: Jake P, Sisi Y, Darrin C, and Juan L, who told us what to put in our Metadata, how to modify our Business Analyst Online reports to use different size study rings, how to send ourselves emails when our python script completes, how to unpack our map and layer packages, even if we get an invalid package error, and gave advice on deploying ArcPad to my mobile device.
The SDK Support Bloggers: Kripa J, Nakul B, Shwentambari G, who told us why our maps were no longer displaying in Visual Studio 2010 and helped us troubleshoot ArcGIS Mapping for SharePoint problems.
Special thanks to Melissa J from the Geodatabase Support Team, who has helped coordinate the technical content for the blog and explained to me how to tell which bit version is installed for ArcSDE, how to uninstall a Service pack at 10 without uninstalling Desktop, as well as created a list of the Popular Esri Technical Articles for ArcGIS 10.
The Blog Team
Kristen, Joe and Vin, who edit and post all the Support Blogs. Thanks for all your help and support. I hope you enjoy learning about GIS as much as we enjoy learning how to ‘write good.’
The Web Development Team, the Online Content Team, and the UAG
Mike H, Chris F, Denise K, and the other members of the UAG team, thanks for always posting the ‘Breaking News’ about new Patches, Service Packs, Software Updates, Beta Programs, and all the other stuff that goes into constantly enhancing Esri software.
Sanjay and his dedicated team of Web Development/Online Content folks, thanks for all your efforts in enhancing the Support site, creating the application used to schedule face time with Support at the UC, giving wiki.GIS its new look (yeah!), and continuing to make searching the Support Site better.
Finally, thank you to all of the customers, users, hobbyists, and co-workers who have read our blog posts. We look forward to providing more information to you in the future.
Have a great Thanksgiving!
Allison R, Technical Account Manager, Charlotte, NC
