Come get your support questions answered live and in-person!

As part of the Esri Showcase, Esri Support Services (ESS) analysts will be at the Esri User Conference from 9 a.m. to 6 p.m. on Tuesday and Wednesday, and from 9 a.m. to 1:30 p.m. on Thursday. Support specialists from ESS and technical experts from other Esri departments will meet with you and provide one-on-one support for your specific technical questions at the Technical Support Island.  

Need to get technical with one of our experts? We will have technical experts in desktop, server, geodatabase design, customization, installation, licensing and security issues, and much more. Walk-ins are welcome, or you can schedule an appointment online using your Esri Global Account at http://esri.force.com/eventappointments to best suit your conference schedule.

This new UC Support Appointments website is designed to make scheduling your time at the Technical Support Island easy. We’ve made it effortless to register for events and schedule time to speak with support analysts, all with a click of a button. You’ll receive an e-mail confirmation, along with a calendar invite that you can save to your Microsoft Outlook client.

Additionally, there will be presentations and demonstrations to provide info on troubleshooting, tips and tricks, what’s new, and more. While you’re there, learn about ArcGIS 10.1 Beta program, online resources, premium support, and other support-related initiatives and programs. We’ll have discussions on what’s working and what can be improved in Esri Support to help us best respond to the ever-changing demands in the marketplace and give you options on the best way to resolve technical concerns.

Please come by and visit, even if you don’t have a specific question.  We’d really enjoy the opportunity to meet you and learn how you’re using our software. We’ll also be tweeting throughout the week @EsriSuptInfo, so feel free to tweet us hello.

See you in San Diego!

Pete Hollis
Charlotte Operations Manager