Many of you are probably familiar with the look and feel of the ESRI Support Center website at http://support.esri.com/. Later this week, the ESRI Support website will be getting a much needed facelift with a new look and feel to bring it more in-line with other ESRI websites.
The new Support gateway will highlight all the ways you can contact ESRI Technical Support for help. It will be Search-centric and more tightly coupled with the Resource Centers. It will provide all of the information that is relevant to you on a daily basis such as announcements, common issues and support resources. We will also be showcasing some new community-oriented features, some of which will roll out this week and others that will be implemented by the middle of July 2010.
Much of the content you are used to seeing on the Support website such as, Knowledge Base articles, White Papers, System Requirements and Web Help are now going to be published within the Resource Centers (http://resources.arcgis.com/). Because of this change, we want to give you a heads up that any existing links or bookmarks that you have to the ESRI Support website will have changed, and you will need to search for the content on the new website. We suggest making a list of the knowledge base (kb) articles you have bookmarked or reference regularly. For the time being, it is most effective to use the new URL and article ID number to find your kb articles. For example, if you have a link to a specific knowledge base article, copy the article ID number into the new URL (as shown below) to find your content.
Mike H., Program Manager
User Advocacy Group, ESRI Support Services
I just tried to find one of my bookmarks on the resource website using its ID number and it didn’t work!
I hope you cal help me with this
I do not like the new look and feel, give the users back our old site, it worked, why try to fix something that is not broke. This is horrible.
Mike — searching the new site by KB article number does not work. Also, there needs to be a redirection from the old article links to the new ones – there are too many saved links out there to simply have them be 404′d. Thanks — Bryan B.
All,
We have addressed the issue of Knowledge Base article bookmarks. Now any existing bookmarks you have from old KB articles should redirect properly to the new website.
Best Regards
Mike Hogan
Program Manager – User Advocacy Group
ESRI
Why is the new support page only returning 10.0 doc’s? I’m in the middle of a 9.3.1 upgrade for ArcSDE for Oracle and all the doc’s are now 10.0 docs. I guess that is nice if you’re in the Beta, but not for 99+% of people in production environments. Do something simple like search for Oracle DBTUNE and the all the results are for 10.0 (and one for 9.4?).
So now we’re supposed to go directly to webhelp.esri.com for all the <10.0 documentation and try to use the new page for the forums and bugs?
Not very intuitive, and now I have to bounce between sites for information.
I agree with the comments above….I have hundreds of user postings saved to bookmarks…beside kb articles…I do not like the look or feel…Give us back our old site that worked fine….
What has happend to all the user articles, nothing past 2009? While I realise that ESRI wants everyone to move on some people still have to work in older versions.
What good is a support page that only support a product that hasn’t been release yet. Please put up the previous support page!
So if I didnt make a list of all my bookmarked articles I am SOL for finding them now?! This redesign does not help the user in anyway I can find yet.
I agree with barneygreen.
It’s not very user friendly to promote info concerning versions not in production.
This is support – not marketing.
In the user profile/settings it should be possible to define a prefered version – that would be the right way to handle this, as some people might be using 9.2 (or even older versions), others 9.3 or 9.3.1 and some exploring a future with 10.0
Absolute rubbish support site. Cant find any of the “valuable” information supplied by users that ESRI was not able to provide.
I didn’t find out in time this was happening and did not export or list all my bookmarks from the old site. How do we access them now or did you just wipe out years worth of valuable compilations?