- We’re working on a new internal search tool that will make it easier for our staff to find the Support information they need to assist you.
- We’re upgrading our department’s internal web sites to Microsoft SharePoint 2007. If it were a straight upgrade, it wouldn’t require much effort, but we’re also revamping the web sites to reflect the recent changes to our organization (you can read about those changes in this recent post’s interview with Aaron Zureick, Operations Manager for ESRI Support Services).
- We’re wrapping up a pilot project to evaluate the benefits of a screen-sharing technology that our support analysts can use when helping customers.
P.S. My next post will probably be on the new blog platform, as mentioned in my last post. I’ll throw a quick post up to confirm this when the move actually takes place.