There may not appear to be much going on with the Support Center at the moment, but we’re still keeping quite busy with internal projects, three of which are going like gangbusters. A quick peek under the hood:

• We’re working on a new internal search tool that will make it easier for our staff to find the Support information they need to assist you.


• We’re upgrading our department’s internal web sites to Microsoft SharePoint 2007. If it were a straight upgrade, it wouldn’t require much effort, but we’re also revamping the web sites to reflect the recent changes to our organization (you can read about those changes in this recent post’s interview with Aaron Zureick, Operations Manager for ESRI Support Services).


• We’re wrapping up a pilot project to evaluate the benefits of a screen-sharing technology that our support analysts can use when helping customers.

The dust from these projects should begin to settle in the next few weeks. In the meantime, I’m at a bit of a loss as to what you’d like to see on the Support Center News blog… more interviews? Questions answered? Things explained? Leave a comment and let me know!

P.S. My next post will probably be on the new blog platform, as mentioned in my last post. I’ll throw a quick post up to confirm this when the move actually takes place.